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January 2024 by David Searcy
Ok selection but good price
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January 2024 by Joshua Chow
Helpful and knowledgeable staff. Clean store. Made suggestions based on style and could help you order shoes online. Grapevine Mills seems to be updating something with the roof and construction is ongoing in this section of the mall.
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January 2024 by I think I am
Justin ringed me and he is an awesome customer service manager. I bought More V4 from him and even price matched with online rate - which he accepted without lot of fuss. Did not rush me while I tried om shoes and was respectful to me. I appreciate that. Would go again.
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January 2024 by Wendy Hirschman
I really like New Balance Store in Frisco. Everyone is very helpful and nice.
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December 2023 by Phillip E S.
Stumbled across this outlet store in Grapevine Mills Mall. From the prices, I questioned the legitimacy of using the term "outlet". Nonetheless, I still found two pairs of shoes for relatively decent prices. The store was busy but not jammed packed as I expected. Thankfully the staff availed themselves to helping customers, and the store seemed adequately staffed for floor coverage. Oveall, I had a great experience shopping here. I only wish there was a New Balance Outlet closer to where I live.
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October 2023 by Cheryl Till
Shoe cost cheap, shoe quality cheap. Guess you get what you pay for.
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October 2023 by ELAINE TORRES-VELASQUEZ
The sales people were very helpful, the store was well managed / clean .The floor was clear of shoe boxes, the prices are affordable!
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August 2023 by Oswaldo Antonio Morales Finol
Very comfortable to go shopping, very good parking, brand name clothes and good quality
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July 2023 by manav kaushik
Always check the store before purchasing online. I got a great deal at the store almost half of the quoted price on Amazon
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July 2023 by Tenndro Martin
They have a great wide selection of shoes, I couldn't find this specific shoe I was looking for however one of the associates told me they can order my shoes I've been searching for.
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June 2023 by Doug Walsh
Justin was grrrrreat! Very helpful. Good deals
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May 2023 by John S
The sales person was very helpful and informative. They helped me to figure out what I needed to look for in footwear.
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April 2023 by Rotundra Tucker-Smith
I wanted to let you know that you have a superb guy that works at this location by the name of Justin. When the storm came around 6:30 pm on 3/2, he reacted swiftly and knew exactly what to do. You have a very good loyal employee.
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March 2023 by L H
The store looks fine and has a selection. Only issues is with customer service reps. I made a purchase on two clearance items and not given the discount (applied to all clearance shoes). Once I noticed issue I called it in and the girl on the phone did not know how to help since according to her “I’m not a supervisor “. Would make sense to ask and see how this can be corrected. A bit annoyed since this outlet is so far I’ll hold on to receipt for a refund/correction. You guys make sure they charge you right.
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February 2023 by Rusty Schulgen
Robert is a great messenger
