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November 2023 by Wayne Orvis
Every interaction follow the purchase of my two Mercedes has been just awful. This morning it took 45 minutes to drop my car off for a SCHEDULED maintenance appointment. Never again!
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November 2023 by Ed Bird
I bought 2 cars from the Grapevine dealership and one that we bought 3 months ago had some issues. I called my salesman to ask the dealership for some help on this. The used car manager reached out to me even though I did not purchase the extended warranty the dealership agreed to pay for some of the repairs. This is above and beyond. I will always check this dealership first for cars.
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June 2023 by Nancy McKeever
When they find out that their prices are outrageously too high for you to allow them to do the work, they charge you for unnecessary fees ? which is ridiculous, my friend had his Porsche taken here for repairs and experienced the EXACT same problem, I definitely would NOT recommend this place ???
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May 2023 by Trey Revay
There is nothing “elevated” about this Avondale ownership experience, from the long hold times to schedule service to the long lines at the service department to the waiting rooms with no snacks, to the lack of complementary car wash. I am particularly bitter about the car wash situation because it was a selling perk when I purchased my vehicle and I’ve never gotten a single free car wash. My previous vehicle was a Sewell and that was a truly elevated ownership experience; drive right up and get a detail oriented free car wash whenever you want. Lovely fresh baked cookies and high end coffee in the waiting area, no long telephone holds etc. I know where I’ll be purchasing my next vehicle and it won’t be at an Avondale dealership.
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March 2023 by Lynn Thomas
I would avoid purchasing vehicles from this dealership at all costs. Customer service here is none existent. My salesman knew nothing about the vehicle he sold me nor the sale. Or maybe he just found no interest. Everything about my sale was difficult from the start. I’ve had flawless sales at Parkplace Dallas with my other 2 vehicles. Definitely going back to Parkplace for my future purchases.
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January 2023 by latresse hill
They were amazing! The customer service was great! The entire time my car was been worked the staff kept me informed!
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January 2023 by Dion Hill
They were amazing! The customer service was great! The entire time my car was been worked the staff kept me informed!
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January 2023 by Thuy D. Nguyen
My car has been in the shop for 3 months and 10 days. Yet, there is still no estimated completion date, let alone the actual completion date.
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November 2022 by Erika WithAK
I've been trying to reach finance about my canceled gap policy. 1 email was answered, but when I asked who's cutting the check & when will it arrive it's been silence.Really doesn't make any sense that I paid the car off less than 30 days of having it, & I only received not even half of the gap policy amount back. A simple explanation or acknowledgement of my email would have been ok with me.The whole experience with this dealership has been a roller coaster. I thought coming out further I would receive better service. It's been the complete opposite!
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September 2022 by Kamilah Southall
I WILL “NEVER” BUY ANOTHER MERCEDES FROM AVONDALE MERCEDES IN GRAPEVINE.I have purchased several vehicles from this dealership when they were Park Place and I always get my vehicles serviced here because the service dept is the BEST. However since they have become Avondale, I thought about giving them a try at a newer vehicle. So I purchased a 2021 S580 and my whole car transaction was the worst that I have ever experienced. My salesman over promised on the deal to get me to purchase the vehicle and after I completed the sale then he nor his manager didn’t know anything else. He didn’t know when the car would be ready to pick up, he didn’t know when I would get a copy of my finance papers which I should have been given a copy on the same day I filled them out. He didn’t know when my car would be detailed before delivering to me and a whole list of other things. Now its 23 days later and they promised to deliver my 2nd key and they still haven’t done that. I don’t understand how a dealership can sale vehicles with this kind of customer service. This is ridiculous and UNACCEPTABLE!! So as of today I have referred all friends to purchase their vehicles from Mercedes of Plano because Avondale sales dept does not know how to make a person who is purchasing a vehicle happy.
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August 2022 by Sophia Brown
David in Service is always so great to work with . He takes excellent care of me each and every time I come in !
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August 2022 by Kamilah Alford
I WILL “NEVER” BUY ANOTHER MERCEDES FROM AVONDALE MERCEDES IN GRAPEVINE.I have purchased several vehicles from this dealership when they were Park Place and I always get my vehicles serviced here because the service dept is the BEST. However since they have become Avondale, I thought about giving them a try at a newer vehicle. So I purchased a 2021 S580 and my whole car transaction was the worst that I have ever experienced. My salesman over promised on the deal to get me to purchase the vehicle and after I completed the sale then he nor his manager didn’t know anything else. He didn’t know when the car would be ready to pick up, he didn’t know when I would get a copy of my finance papers which I should have been given a copy on the same day I filled them out. He didn’t know when my car would be detailed before delivering to me and a whole list of other things. Now its 23 days later and they promised to deliver my 2nd key and they still haven’t done that. I don’t understand how a dealership can sale vehicles with this kind of customer service. This is ridiculous and UNACCEPTABLE!! So as of today I have referred all friends to purchase their vehicles from Mercedes of Plano because Avondale sales dept does not know how to make a person who is purchasing a vehicle happy.
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August 2022 by Robert O'Bleness
Great dealership, staff very friendly and knowledgeable. Great area to wait while your car is being serviced.
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May 2022 by Matthew Lowe
Someone there called my cell and asked for Francis. I told him he had the wrong number. He called back a couple more times over the next few days, annoying. I finally answered and asked not to call me again.This guy was either given the wrong number or wrote it down wrong. Honest mistake. But it's kind of sad that he kept calling it after being told it was the wrong number. Not very professional.
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February 2022 by Pete Kirchof
From Buying a new Mercedes to servicing your Mercedes - Avondale is just phenomenal experience. Bria Harrison is the person to see if you are buying, and Robert Manning if you are having your car serviced. Located in Grapevine, it is the perfect place to have your Mercedes serviced on your way to DFW... and pick it up when you return.. This is the most professional and customer focused dealership in the Dallas Metroplex.