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January 2024 by Vic V.
My wife & I came in to inquire about prices & availability. Mirko Simic waited on us & answered all our questions regarding purchase, warranty & overall practicality of what our needs & wants were. Mirko thoroughly explained everything. All our questions were answered & with the availability of what we liked; the customer service Mirko provided was so great, we actually purchased our desired living room set without any pressure selling. We were impressed with Mirko's professionalism, customer service & options to purchase only what we needed & return for more purchases if we wanted to. The price is fair & at market rate. We're looking forward to our new sofa set due to arrive next week. Yay!
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October 2023 by Amanda Guthrie
Jim was an amazing salesman to work with! Not too pushy but stepped in when needed and answered all of our questions. I’ll definitely work with him again in the future!
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October 2023 by Dai Sheffield
This review is way overdue! I ordered a dining room set and bedroom set for daughter earlier this year as we prepared to move into a bigger place in March. I can’t remember when I placed the order, but remember that the delivery for the furniture was 2-3 weeks after we moved in. Patrick pulled some strings to have the furniture delivered a few days before I move. I was so happy! He went above and beyond to ensure we had our furniture in a timely manner and always made sure to communicate with me! He was awesome!
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October 2023 by Megan Boren
Kent was our sales rep and was fantastic. He was very knowledgeable about all the products. That store has a lot of variety from couches to kids stuff. If you go find Kent.
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October 2023 by Vince Tharp
We went to the Grapevine store looking to by a sofa for our lake house. Ben was able to assist us and actually recommended a piece of furniture we weren’t even thinking of and that’s what we bought. He was very friendly and made the experience uncomplicated.
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September 2023 by Nick Carvalho
We arrived right when the store opened, we’re kindly met by Jim. We explained to him what we were looking forward and the budget we had, he showed us a couple options and made the experience stress free. It took less than 45 minutes to select a mattress, complete the financing and head out the door. If you’re looking for a top notch experience, go see Jim and the R2G team in Grapevine Mills.
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September 2023 by Elvis C
Randi was so helpful in my purchase. She walked me through with care, love and patience and I had a satisfactory time at the store. She was exceptional with professionalism and a show of know how of her job and getting customers have what they want. Thanks Randi and I will like to come back when in need of other goods.
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September 2023 by Jay Sulfrian
I purchased a king bed on 21 Aug. The website stated in was in stock. After applying for credit through the store and dropping 3 points on my credit score, I find out the preset did not go through because of a “glitch” in their system. Then come to find out the bed is on back order, and isn’t available until 26 October. I called and asked for a refund on the 23rd. It went back to the store card, but the 202.00 down payment did not get returned to my debit card and has still not been sent back due to another “ glitch” in their system. Do you feel a pattern here? I will never use this store again. I went to Ashley and bought a whole bedroom set at this point.Update: 8/28/23I’ve called twice to check on my refund to my debit card. It is still not returned on their end. Unacceptable!!Edit after generic response:If you wanted to help you would have looked up the account and refunded my money.
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August 2023 by Kari McClure
Randi was excellent in helping me pick a mattress and adjustable base! Made it a great experience as had recommendations around what would work best for me! She was pleasure to work with and very helpful!
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August 2023 by Tricia Machen
A huge thank you to Pam for helping us select the perfect sofa! She was very knowledgeable and listened to our needs. Much appreciated!
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August 2023 by BIG DADDY 90 Hubbard
Jim was our salesman. He was very patient as we wondered the store for 3 hours. We took advantage of the Labor Day sale which made our purchase more affordable!
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August 2023 by Martha Davis
Mr Jim was awesome he was very polite and funny. We had an awesome time talking and he explained everything perfectly to me I will highly recommend you if you ever in needed for some quality furnitureplease check out Mr Jim at Room to Go in the grapevine area
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July 2023 by Stevie Short
Pam was so helpful! She was patient and didn’t rush us into making any decisions. She really made us feel like she cared about helping us get the right pieces of furniture for our home and we ended up finding everything we were looking for and then some - truly can’t speak more highly of the experience.
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July 2023 by Eli Elizaldez
Richard Linsey helped us with every step along the way. He was very knowledgeable and did his job in trying to make sure we were happy with the process. He was not hovering over us or trying to get a sale, but was there when we did need him. We were not sure about sleeper sofa options and he found one for us, moved items out of the way, so we can not just take his word, but test it out. Our rug was out of stock until August and he ran around the store to look for options because he knew we wanted them together. If you drop by this location at Grapevine Mills- ask for Richard.
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June 2023 by Dipesh Bhandari
Angelica took great care of us.We were never rushed, she was very helpful and will definitely be back to get more furniture with her. We are very happy with the purchase and their financing piece was easy and seamless.
