Samsonite is a well-regarded store known for its exquisite suitcases and helpful staff. Customers appreciate the high quality and performance of the products, with many noting that their bags have lasted for decades without signs of wear. The latest models have addressed weight concerns, with new bags significantly lighter than older ones, enhancing travel convenience. The store provides a nice atmosphere for examining the product line, and the staff is friendly and knowledgeable, offering great service without pressure. However, some customers have expressed concerns about pricing, mentioning that outlet prices may not always reflect the best deals available elsewhere. Returns and exchanges are handled smoothly, contributing to a positive shopping experience. Overall, Samsonite combines quality products with attentive service, making it a worthwhile stop for travelers.
Great selection and prices, and no pressure service. A+++
July 2025
Exquisite suitcases and nice staff make this a great place. My outline pro has great quality and performance. The high prices for the ones made in Europe are fortunately outweighed by the positives
June 2023
Went to the store to submit a suitcase for repair. The store sends it to the authorized repair center after completing the request to online. The gentleman who helped me was very friendly and helpful.
