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January 2024 by Claudia Garza
Service was great. Super friendly and helpful.
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December 2023 by Oleksandr Dantsin
Byron was great ??Will keep your store in my favorite list.
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July 2023 by Nate R.
I am updating my one-star review to three stars because of the great work of George and Brad. They took a bad situation created by Carolina and made it better. While I would still suggest anyone seeking good service, professionalism or competency avoid Carolina at all costs, George and Brad did very well to atone for her many errors. Thank you two very much!
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April 2023 by T Shrewsbury
Rachel was the store associate who assisted me with my purchase and she was personable and professional. I will return to this store when I need more Sherwin-Williams paint or stains.
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August 2022 by Grant Zappasodi
me and my 2 dads were slapped in the right cheek before given full access to the store
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June 2022 by Melissa B.
I have always been a fan of Sherwin Williams paint and was trying to match a different brand with Sherwin Williams paint. Byron was so helpful and patient helping me get the exact color I wanted. Every time I visit the store, Byron goes above and beyond my expectations. Thank you Sherwin Williams for having super employees.
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March 2022 by Mechelle S.
Love their paint! Most all of our contractors use their paint. Need to repaint the inside of our home and needed the color wheel. Did you know they give these away for free? I searched in the internet and folks are charging up to fifty dollars for something that is free when you go to the store. The staff at this location is super helpful!
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February 2022 by christian brienza
Excellent quality products, top notch customer service and great location.
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November 2021 by Sophia Arias
The employees were helpful but the manager treated them so poorly. I hated to see how he yelled at a young male employee about a simple question he had about my order.
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August 2021 by Lindsay H.
I worked with Keyla and she was absolutely amazing! They only had half of what I needed but she went over and above to get what I needed. She called multiple stores until she found a store that had the product I needed. On top of that she was so friendly and kind! It's been a while since I've had that kind of warm friendly experience anywhere. It was refreshing!
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May 2021 by Terry Porto
I would strongly recommend the Sherwin-Williams Store on NW Highway in Grapevine for all your paint needs. The employees are friendly and helpful. They do a wonderful job matching paint colors.
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March 2021 by Heather Powers
Keyla helped me tremendously today. She is extremely knowledgeable, friendly and most of all, made me feel important as a customer. She is a keeper! Thank you Keyla for helping me get the paint samples I needed for our projects!!
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March 2021 by Nathan A
Needed some old paints color matched and Jonathan was absolutely amazing. Very knowledgeable and friendly.
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February 2021 by Stephanie M.
After the snowmageddon storm where we had no power, heat, or water, one of our pipes burst. I needed paint matched for the garage for the repair. Michelle is amazing at this SW Paint store. Such a sweet girl who knows her stuff. The paint is EXACTLY the right color. Ask for her when you go to this location. Thank you Michelle for making my life easier.
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January 2021 by Nicholas Arizpe
Terrible experience. Awful store - awful rep - awful manager. We hired a painter (Wayne with spectrum painting) do some painting/texturing in our home. After we got back into the house we noticed some really awful paint consistency in multiple areas. It was shockingly bad. We wanted to double check that the materials used were suitable to our prior base coat and reassure ourselves of the process to repair. We’ve had bad experiences with other contractors so like to double check things. We then called the store to double check the primer and were put in touch with a product specialist. Unbeknownst to us, this person was Ruben - who also happened to be the painters rep. We had no idea at the time bc this was our first encounter with a “product specialist”. He answered our questions via text and we felt confident that the work could be repaired. He asked us who our painter was but we declined to tell him and thanked him for his advice. Apparently, the paint job must have been worse than we thought - bad enough for Ruben to go behind our backs, and find out the painters info. He then called Wayne to tell him we were complaining about him. We did no such thing! Imagine the awkwardness when the painter receives that phone call while in our home! The painter scolded us (all captured on ring camera) for going behind his back and calling SW with questions. We didn’t know we weren’t allowed to ask product questions on products being used in our home that we paid for. Lol. Can’t make this stuff up. We were forced to find a new painter shortly thereafter - and are out 8k. We do appreciate Ruben calling to apologize for his actions but it was too late really. Now to my second complaint. The manager at this location - Brad - is just plain awful. He and Ruben (painter rep) walked through our home to look at the shoddy paint job and they not only noticed the poor workmanship but discussed the deficiencies in detail and what steps we could take to repair it. Then, when we filed a BBB complaint against Wayne with Spectrum, a rep from this same store (likely Brad) told the BBB our paint looked great. The BBB actually almost closed our case because of this. If we had not recorded the walk through and proved SW was willing to lie for this painter, they would have closed it. What a disaster this store is. Poor management, lack of honesty, integrity and all things that we look for in a company when choosing to do business. They don’t treat the customer with respect - and cannot believe how incredibly rude Brad was when I called with questions about the primer when we were repairing the paint with a new painter. We will never buy sherwin Williams again and after careful research found Benjamin a Moore is a much higher quality paint with a less runny consistency and fewer coats needed.
