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March 2024 by Butch Thompson
Jennifer is the best sales lady here!I purchased more stuff than i needed just because she is so helpful, knowledge and kind. Thank you Jennifer
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January 2024 by Juan B (JBIZZLE940)
Alyssa was very attentive! Great shoe selection and great service!! Great job Alyssa B.
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January 2024 by Bully Goat 1
Straight Trash and Scammers. Sold me shoes for double the price
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October 2023 by Leslie stevens
Horrible place, the manager Eric needs to be held accountable. Walked in and wasn’t acknowledged, no one cared to ask if I needed help I had to go out of my way to get help while the employees decided to chit chat for over 10 mins. Never coming to this location again. Store was also filthy and full of dust and dirty shoes. Would give zero stars if could. Do yourself a favor and go to foot locker or anywhere else.
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October 2023 by irreplaceable original
Amazing customer service and out of this world sneakers and shoes
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August 2023 by Linda C
Store is dirty and shoes are dirty. Each time I needed to try shoes I had to physically go to the cash register and ask the store associate for help. No one on the floor to help, but there were 3 associates behind the register and one at the door for theft I guess. When we got the shoes we wanted they were dirty/stained. When I told the guy, he offered to get us a new pair. Like thanks but why do I have to ask for a clean pair of shoes when they should already be clean especially if I’m spending $170 on them. I literally walked there from Footlocker where the floor staff were helping EVERYONE.The only reason I made the purchase is because I couldn’t find my child’s shoes at any of the other stores otherwise I wouldn’t have even bothered.
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June 2023 by Tyler Huff
Awesome selection of newer stlye shoes. Also some sweet retro movie clothing from Jaws, Goodfellas, and Scarface. Staff here was great help as well and super friendly. Took time to search the store and back room for inventory in my sizes. Definitely need a Shoe Palace in Des Moines, my first time ever being in one and it was an excellent experience.
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December 2022 by Amy Roebuck
The employees at this store were unspeakably lazy and rude to us. They were only helping a certain “type” of costumer and had no interest in helping us. They just kept telling us that they didn’t carry that size and that they had other costumers ahead of us which they clearly did not and would go over to people that just walked it that were the “type” they wanted to help and ask if they needed anything.
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November 2022 by Ruben Chavez
Closing Early , Fake Hours Online , Huge Waste of Time don't come to this store lazy employees
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July 2022 by madan oli
4/5 staffs no no-one caring about customer. Standing infornt of cashier for more than 10 minute , they just keep avoiding. Left without bying.anything. I am never coming back to this place .
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May 2022 by Soledad
If I could give zero stars, I would do so because of the bad service and the bad time that an employee just went through. We just went to ask if they could change some shoes for us. They didn't give me a receipt. They just asked for my phone number and now that I wanted to change them and we asked, she came out angry and reluctantly attended us I definitely will not return to this shoe store ?
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May 2022 by Kevin Newlamd
Issue is there was a pair of LJ marked at $68.00 get to the register and there 179 and I showed the clerk and he said sorry ots a mistake. No discount or honoring of price marked. We will not be back due to poor company standards
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April 2022 by Oscar M.
They got the laziest people in the world they don't even want to check for your size. Take your business somewhere else
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April 2022 by Guadalupe Ulloa
Good prices and promo buy 1 and the second item 50% off! Worth it!
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February 2022 by Katrina DeArmond
Staff in GRAPEVINE is SO HELPFUL! Appreciate the fact that we drove 30 minutes to this store and they even looked for the merchandise before we got there & held it . Great staff VERY BUSY & EVEN gave Excellent customer service ❤️❤️. We called several stores & they did NOT answer the phone .
