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October 2023 by Kim Will
This is one of the most fraudulent banks I’ve ever had to deal with. Before Southside bank took over the Omni bank was great but slowly over the years Southside has update and changed policies to really only help themselves and not the clients they serve. Today, I went by the bank as I made a large purchase over the weekend when they were closed and wanted to use my card not cash. It would overdraft me if I did not deposit the cash but no big deal, I can stop by Monday before the transaction goes through and transfer the money. I’ve been told this by their staff on multiple occasions and done it on a few. When I tried to deposit I was told that the system was down and they could not do anything. My question was will I be charged an overdraft fee for the charges that go over as I have the money in hand but it is their system that will not allow me to get back in the positive. I was told to try and call later to see if they could help. Fast forward to the afternoon, the system is still down I am told I will be charged and I can talk to them once the system comes up to see if they would do anything about the overdraft charges. Do not waste your money at this bank, they will only take.
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September 2023 by Jennifer Grapevine Food Tours
Fenil has been wonderful to work with. He helped me with financing my small business debt and helped my daughter with her personal debt. We both had a great experience and would work with Southside Bank again.
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September 2023 by Stephanie Brady
We have banked at this location since it was OmniAmerican CU. Staff has always been friendly and helpful.
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August 2023 by Jennifer Neal
Fenil has been wonderful to work with. He helped me with financing my small business debt and helped my daughter with her personal debt. We both had a great experience and would work with Southside Bank again.
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August 2023 by Robbie Campbell
Amber in Grapevine makes me want to stay at SS - feels like an old school personal bank, without the headaches.
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July 2023 by Jennifer Dean
Best decision I ever made to move my business accounts to this bank and this particular location! Fenil is an enormous asset to this bank and is a storehouse of great connections throughout the community! If we need ANYTHING we ask Fenil first!
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July 2023 by Alli Keszler
Great bank! Never had a bad experience. Everyone who works there is fantastic especially Fenil!
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July 2023 by Amy Smith
Fenil Punnoose is the best! He is active in the community and makes everyone feel like they are his only client!
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July 2023 by John Adkins
The staff is very friendly and helpful!
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July 2023 by RaDonna Hessel
Southside Bank and Fenil Punnoose are so supportive of their customers and the entire Grapevine community!
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July 2023 by Robyn M
Great bank and Fenil Punnoose gives you such personal service. 5 stars!
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June 2023 by michael price
I’ve been banking with Southside since it was Omni American and there was rocky raccoon bucks. When it switched to Southside Fenil Punnoose Branch Manager and his team were very helpful and built a family setting here. I love to come into a place where everyone knows your name Robert, Martina, and Amber are great to always friendly and make sure all of your needs are met I can’t think of a better bank to go to.
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June 2023 by Jeff Potter
Fenil is a great banker, provides great service & advice. Highly recommend doing business w Southside Bank & Fenil.
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June 2023 by Dennis Brown
Great Bank partners with local business owners helping them too succeed, and believes in giving back to the community.
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June 2023 by Sustainable Signs
Southside Bank goes the extra mile to inform and perform for their customers and prospects.