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December 2023 by Greg S.
I am writing to express my gratitude and appreciation for the excellent service and customer care I received from Sam Pack Five Star Subaru located in Grapevine Texas. I recently had a warranty claim for my 2023 Subaru Outback, which had a faulty battery . I was very impressed by how quickly and smoothly the dealer handled the claim process, and how they provided me with a loaner car while my vehicle was being repaired.The staff was very friendly, professional, and knowledgeable. They answered all my questions and explained everything clearly. They also kept me updated on the status of the repair and notified me when it was completed. I was very happy to receive my car back in perfect condition, and with a complimentary wash and vacuum.I would like to recognize the members of the team that have exceeded my expectations and earned my loyalty as a customer.When I dropped off the car my wife and I were greeted by Lauren Cano.Lauren had great customer service skills as she and my wife chatted while I was talking with Jason Womack(Service Manager). Jason had a loan car waiting for us and told me that Michael Ohanesian would be handling our R.O.Please recognize :Lauren CanoJason WomackMichael OhanesianThey were absolutely the dream team in the service department.Their efficiency allowed us to get our car back way ahead of the time we were expecting it to take.I will definitely recommend Five Star Subaru to my friends and family.
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November 2023 by Jason Godwin
I am very happy with my purchase from Five Star Subaru and my 2024 Subaru Crosstrek Sport. I worked with both BB and John Presley who were both very friendly, helpful, never tried to upsell me, or pressure me to finance when I said I was prepared to buy with cash (interest rates are terrible, but that's the government's fault and not Subaru's!). I did a custom build back in mid-July and took delivery at the end of October, pretty much on schedule, and I got exactly what I ordered. These guys really are "Five Star".
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November 2023 by NpProNeck
Overall I’m very happy with my purchase experience at Five Star Subaru and my 2024 Outback Wilderness. My salesman Joe Tareen was great. The only real aspect that I was less than satisfied with was I made 3-4 trips to the Parts Center while I was waiting on one thing or another to purchase seat back protectors and a hat or two, but could not get any assistance while I was there. I received a head nod once but that was all. Never ended up making my purchase on the accessories. Front desk personnel were all great, made small talk with other sales staff and they were all great as well.
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October 2023 by Addison DeArmond
After purchasing 2 cars and having service performed I can confidently say it was by far the BEST experience at a dealership that I have ever had. If you are ever in the market for a Subaru don’t hesitate to use this dealership. They are top notch! I’ll be returning for any future purchases just because of the way we were treated. Thank y'all for everything including the pleasurable experience!! Shoutout to Anthony! You were so great to us!!We feel like we now have extended family at this dealership.
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October 2023 by Tim Mason
We had a fantastic experience here. One of our team members wanted to buy a new BRZ. The guys at Five Star were very patient while we changed color choice multiple times. In the end, they ordered us a car, which arrived in about 2 months. Doug and Cameron made the process incredibly easy, and my team member is very proud of his new car!
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October 2023 by victoria cervantes
Anthony & the team at five star Subaru were incredibly helpful & knowledgeable. Anthony helped get my husband into the car that was just right for him & he was able to get me into a car I’ve been wanting for years. He made the purchasing process quick & simple for both of our purchases & he truly made us feel like family.
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October 2023 by Chad Preslar
Recently bought my 23 Forester wilderness here, from sales to financing to the service add-ons, everything has been over the top amazing! Shannon in sales was excellent in helping me find the car I wanted! If you are looking to get a Subaru, this is the place.
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September 2023 by Jasmine S.
Honestly the best dealership I've ever worked with. I'm from deep east Texas so the ride is about 3.5 hours, so most of the "wheeling and dealing" was done over the phone. EB was very nice to work with. Super sweet guy.We all worked a deal out over the phone. I was so nervous about going in and running into games and old dealership moves, that I developed an eye twitch for the majority of that 3.5 hour drive. Not one game. They stuck by the deal on the phone and I got an even better deal that I will elaborate on, here in a minute.Long story short, I couldn't get in for 3 days after making the phone deal and they were kind enough to hold the car for me. I get to the dealership and I immediately see my car out front; already detailed for me, gas tank filled up, and ready for me me drive. They trusted me to be there, just as I trusted them a good experience. EB took me out and went over all the special features of the car BEFORE the test drive so I was aware of everything the car could do. Which was very nice and VERY helpful. He definitely went out of his way to give me a good experience with them. We already made a deal and he still treated me like I was there to see the model of car for the first time. Much appreciated. He also managed to navigate me around where I wasn't in traffic for the test drive. The dealership is in a great location with multiple backside entrances, so it makes it easy to take the car around the block and go back in the back entrance of the dealership. EB was always kind and uplifting.Now for financing. Corbin is the absolute best. Such a sweet guy. He stood by our phone deal. Even after we made the deal, he still searched and worked with other banks to get me the best deal. I walked in expecting almost 11% and Corbin was able to get me 7.49% when the averages right now are 11%. With the adjustment, he was able to cut 3 months off my term and keep me at the same monthly payment! TALK ABOUT WORKING FOR THE CUSTOMER. Absolutely the best treatment. 0 games. Everything was laid out before me and explained before signing. Such a wonderful experience.After signing, EB took me on a tour of their dealership. Did you know their service center has 36 BAYS?! Wow! Talk about being ready to tackle service issues in a timely manor! He made sure I was knowledgeable about their dealership in case I ever needed any work.Overall, this is the best dealership I have ever worked with and I'll definitely be back for my next car.
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September 2023 by Roy F.
We cannot recommend Five Star Subaru as we have no use for them. They are a car dealership full of salesman that are there to make a buck; just like any other car dealership. Unfortunately, one of the extended warranty policies we were sold, we were told, was to repair scratches and dings. Ones like a car would receive in a parking lot. To our surprise, when we inquired to have some damage to our vehicle repaired, we discovered Five Star Subaru does not have a body shop and does not do this type of repair. This seems to be more than slightly dishonest. We cannot, and will not, do any business with this dealorship in the future, other tham maintenance on our present Subaru. Despite their claims, they are the normal, everyday car dealership and should be approached with suspicion as one does all the others.
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September 2023 by Lee Forde
Thank you BB, Jeff, and Shane for helping my father get into a great Subaru lease. Everyone was great to work with. In and out within 1 1/2 hours no haggle no hassle. Great buying experience.
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August 2023 by Patti Bennett
Can’t say enough positive things about our experience at Five Star! Our son was buying his first car and Bill walked him through the process from beginning to end. The most positive car buying experience ever! Thanks to the whole staff.
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August 2023 by Wendy Caplinger
I am very happy with the service I received from Sean at Subaru Of Grapevine. I had an issue with my tires and while (due to the circumstances) the process took a few extra days, I am pleased with the end result. Service manager, Jake, also really helped by promptly speaking with the care specialist at Subaru of America and providing details to help my case. I really feel cared for by Subaru and Subaru service, so thank you!!
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August 2023 by Pass Tobar
Outstanding service from when I arrived till the time I left. In take service tech was informative and friendly, kept me informed about status of service to the car. Plus met with a supervisor who ask how the service was. That shows the customers are an important part of the chain of service. Highly recommend 5 Star Subaru dealership for outstanding service in all area.
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July 2023 by Inae Kim
The A/C in my son’s car wasn’t working so I took it in to the dealer. Matt was just top notch every step of the way. He was very responsive to all my inquiries and the extended warranty was very quick and easy. Thank you so much for the great experience. Will be a lifetime customer.
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July 2023 by Bob Workman
After a week of visiting "other nameless" Subaru Dealerships in the Metroplex and having had some of the worst experiences in my life with salesmen/sales managers, I thought I'd give Five Star a shot as their inventory reflected what I was looking for in a car. Frank Lara was fantastic...honest, straight-forward, no high-pressure sales pitches. He actually 'LISTENED' to me and my needs and delivered exactly as he promised. If you want to deal with a totally nice guy and honest car salesman, Frank is your man!