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February 2024 by l p
Had what i needed but was a bit over-priced. Store is well-stocked with product. Store is clean and not too crowded.
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January 2024 by Luna lacy
One or two workers were actually happy to be there, the cashier didnt even understand how the store works and she was not new to the store. Items are pretty expensive and i saw some items that were "on sale" the price they were a last week overall a sad and shady experience.Edit they claim to strive to provide a great experience for customers but fire all helpful and happy staff they cant beat down while keeping the rude and uncaring ones that arent managers
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January 2024 by Ashley Ragsdale
The customer service desk agent working tonight Dec 26th at 8:00pm was paged by the pharmacy twice to get a price override. When my husband walked over to customer service, they were ignoring the phone ringing and talking. He told her that they have been trying to get ahold of her. She said “Chill out Bro”. Then she called him dude. This was beyond unprofessional and their employees don’t do their job. Is this what our world is coming to?
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December 2023 by ruth jones
Didn't have everything I need today.
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December 2023 by Vinny Pancaldo
Service & quality of produce & meats have gone up. Very nice turn around!
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December 2023 by Elizabeth Swanson
The Mgr of Starbucks is rude,aggorant and condescending. He acts like I putting him out, when I place a order. Always leaning on the counter. I will not go to Starbucks if he is there.
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October 2023 by Tim McCoy
Always great customer experience. Awesome local grocery store!
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October 2023 by Bug Boston
Need price of tiny apples to come down. My grandson loves them, just right for his mouth and appetite.
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October 2023 by Mike D.
1. I use this store because the location is decent. However, the customer service is unsatisfactory. It must start with management. Poor training of employees and/or poor decision-making in the hiring process. Deli employees are rarely available to assist in a purchase. You rarely see anyone - they're all in the back room, and when/if they do come out, they look at you like you're interrupting their work. Seems like they most hate their jobs and wish they were elsewhere. The entire place is just one negative environment. Grapevine needs HEB. Come on Mayor, get it done.I always regret going into this store. From now on I will drive a bit further to Central Market in Southlake.
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September 2023 by Becca S.
This is not my typical Tom Thumb but I occasionally stop here when I am in this part of town. However, I swear this is the last time. The fresh meat counter is what always gets me. Today, I came in around 5:15, there was one fella working and he was power washing things. I appreciate the cleanliness, but I stood there for a while and while he looked at me several times, he kept on. Finally I was walking away and he put down the washer. I waved him away and said nevermind. He yelled after me "you good"? Yeah man, I'm good. Walking right out of this store and not coming back. It seems like I am an inconvenience every time I step up to the meat counter. I will just go on to the one on Hall Johnson. Their meat guys are always friendly.
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August 2023 by Matt Ericson
CHECK EXPIRATION DATES. The store is stocked with expired product. I moved to buying all in-store after 25% of the pickup groceries were expired repeatedly. Forgot to check one expiration date for a baking mix I bought on July 29 and it had expired June 20, 2023. The entire store is littered with expired product still on the shelves. Do yourself a favor and check the dates.
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July 2023 by Bianca M.
Very clean, well stocked, customer friendly location. Special shout out to Mr. Eric Weber for helping me find items in store I couldn't find. Also, the best floral dept in this area hands down, flowers are always fresh.
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June 2023 by Angela Smith
It seemed to be a very nice place, I only went for the atm so I didn't really check anything out.
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June 2023 by Garrett Johnson
This store is the WORST customer service experience you will ever have. One or two mistakes is fine, I've worked in retail, I understand. But when every employee consistently trips over their own feet it's unacceptable. Employees are straight up rude, none of their systems ever work, none of the employees ever know what they're doing, where they should be, or what they should be doing. I live down the street from this store and will never be returning. Genuinely a 0/5 experience. Better off at the 40 year old walmart on 26.
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June 2023 by Edgar “Eddie” Castlow
This should be one of the nicest stores in the area.It is not. The lot is dirty. More gum than any lot I have seen recently.The inside of the stores looks old. The location is bad. When it rains the slop makes it scary.