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November 2023 by leopoldo prado
Valvoline Instant oil changeThere quick drive-through service station, sets them apart from traditional oil change servicesThe fact you can sit in your car, answer emails, make calls, while workers at Valvoline are performing standard manufacture maintenance on your vehicle.Doesn't get any betterHaving my vehicle serviced at Valvoline saves me TIME, not having to step out of my vehicle.Great placeHighly recommended
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November 2023 by Elijah H.
I love coming here and go out of my way to come here, they are always efficient and quick. JC was a huge help and took time to properly communicate , as well as ensure my vehicle was in top notch condition.
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November 2023 by Marco Antonio Islas
This is the worst place I’ve ever tried to go for an oil change. The guy in charge is a jerk to the other techs and he reprimands them in front of customers which is awkward. They also got together and talked badly about other customer cars right in front of me. You can go literally anywhere else and find better service, your car will thank you
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November 2023 by HARLEYICE99
Excellent job, very friendly staff. Very competent team. Thanks to management assistance they serviced my Corvette when no one else would.
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November 2023 by Sarah Collins
The mechanic who “helped” me (I wish I could remember his name) was very rude and just had a bad attitude. I also did not see them spend any time under my hood checking other fluids like they’re supposed to. Overall not a good experience and overpriced when they don’t deliver on what they advertise.
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October 2023 by Jacob H.
I been here a few times and it was always in and out. I just left after sitting there for 30 minutes. Got ask initially what I needed then never spoke to again about what the delay was. I came to Kwik Oil Change down the road and they had an open bay and I got service immediately. I will say they were nice to my pup so plus for that but Kwik was nicer so overall better experience. Go to Kwik not Valvoline unless you want to spend an hour for an oil change.
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October 2023 by Martin D.
I have never submitted a review here but as a public service I feel the need. I have lived in Grapevine for 23 years and love supporting my local shops and peeps, something Med to a fault. This shop is down the street and gave them a shot when I turned in a company car and bought one myself. First visit they forgot to give me my wheel lock back, threw it away, and manager never called back to make it right. Then for some reason I suggested my wife take my daughters 1 yr old car in for a quick oil change before heading back to college while I was out of town. They convinced her that she needed a new battery when the car had no issues. Bad karma at this shop and proceed with caution.
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September 2023 by John L
Laughably bad. Asked for an inspection and reps were trying to upsell an oil change before I even parked. Refused and the one rep tried sticking to his story that the wipers were ‘dry rotting’ and refused to pass the vehicle (20k odo). He had not touched the wiper blades. Drove home in the rain with a steak-free, clean windshield. Recommend to spend your money at a real business
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September 2023 by Bianka Mendez
I’m one to never write a bad review or leave a review at all but this time I will. It’s unacceptable how I got an oil change wasn’t giving prices before being charged and I was charged 101.00dlls like ok!?!? Like hello for what kind of oil!!!!Service: Oil change
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August 2023 by Jimmy Starks
My first time visiting this location on 07/22/2023. Came to get an oil change and inspection...could not get inspection done due to the inspector being out so I got the oil change. Adrianne and JC were the ones that took care of me and they notified that I needed a transmission fluid service on my car which was supposed to be done @ 60K mile intervals and it was badly needed. I would definitely visit this location again due to the great customer service given.
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August 2023 by Lauren Carmon
After having my inspection done here the past several years I absolutely can no longer recommend them. First, they tried to tell me I couldn't pass my inspection without having my rear windshield wiper replaced (not a requirement for inspection, just them trying to upsell). I went ahead and just told them to change it so I would pass. Secondly, they don't know how to change a wiper blade. They tried to remove the entire wiper mechanism from my car. After still not being able to figure it out they sent me to the dealership. I came back to finish my inspection and then they lost a piece for the rear windshield wiper so I had to order a replacement from the dealership. It took 2 hours for this entire process. If they can't even change a windshield wiper how are they expected to do more "advanced" things such as an oil change. Find somewhere else to go!
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August 2023 by Pavel Filippov
STAY AWAY! Was going to that location for a few years. This time decided to give their tire rotation a try. What a big mistake. They ended up putting my tires on wrong and it felt like driving on bricks because tires wobble so much. Additionally they messed up a thread on one of the lug nuts and just put it back loose and didn't tell me. I went there again to talk to manager and he is like "'OOPS sorry they put tires into incorrect holes and messed up your lug nut, I was out of town and when cat is away mice play! I was shocked , ok , great , what a great service and great job for putting my life in danger! He promised to refund my oil change and tire rotation service and get me new lug nuts, so far 20 days later- NOTHING!STAY AWAY!!!!!Services: Tires
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August 2023 by Bryan Bartlett
I had one car ahead of me and still waited 35 minutes for one car to be serviced, then they asked if I minded letting the person beside me to go ahead of me, I said that I did mind and it wasn't ok. so they refused service to a synthetic oil customer over a regular oil customer , i switched from valvoline to mobil 1 that day
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August 2023 by Adrianne Stewart
The staff is great! They did a great job on my car james Spencer and kentrell made sure I was in and out and did not pressure me to buy anythingServices: Air & cabin filter replacement
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August 2023 by Evan Martini
I took my 2000 civic here to get the oil changed and they told me that my oil filter had been discontinued, which I didn’t believe but I figured the guy was just new which is fine, however they forgot to put my oil cap back on and I didn’t find out till I went to another valvoline 24 hours later.
