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March 2024 by Michelle W.
Amanda in the pharmacy deserves a halo. She worked tirelessly w my insurance company over several days to resolve my situation. I will never forget the level of service I received. Thank you so much Amanda.
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February 2024 by Sogand Bastani
I called to Walgreen to transfer my prescription to CVS , she was RUDE, even didn't let me talk to her or explain ,she brought several excuses like a we can't, They supposed to call us,.....At the end HANG up on me!!!!Really? Is this great CUSTOMER SERVICE!!!I called again and after 15 minutes on hold, a nice lady DID it. Why the first lady that had a deep voice and l couldn't recognize is a man or woman DID Not want to do her job!I called 2/8/2024 at 6 pm. May be you can find the employee.
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February 2024 by lanarica kiner
Brandi in the pharmacy is the bomb. She helped me with me find a manufactures coupon that decreased my prescription to $10 from $1500 for a 30 day supply. She was superfriendly and very professional. She is a asset to the community.She simply CARES about the customer! THE BOMB!!!!!rgds,JK
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January 2024 by hunterlolo0109
Went to the pharmacy realize my prescription was at another Walgreens so I asked if they could pull it there and she said yes it would be about 15 minutes and I said that’s fine I’ll just come back later. I had something to do so I was going to pick it up today, it said it was ready yesterday so as I was looking on my app today, it said it was canceled. I called them. They said that they needed a prior authorization through my insurance. I said no y’all already got that from my insurance because this prescription had been going back-and-forth for a couple of weeks now trying to get it through the insurance and I was ready to pick it up today but y’all canceled it I told her did you give it to somebody else and she said I don’t know because it’s not something we keep in the pharmacy I said OK but the person yesterday told me that y’all would have it ready in 15 minutes she said well I don’t know what happened I said all right she said I can transfer it to another Walgreens I was like OK I guess that’s fine. She calls the other Walgreens and then hangs up on me. This isn’t the first time that I’ve had an issue at this Walgreens, with the same person that answers the phone at the pharmacy I didn’t even have time to get her name because again she hung up on me
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December 2023 by Heather D.
The worst pharmacy to try and pick up a prescription from, it doesn't matter if you are inside or outside you will be waiting at least 25 to 30 minutes to pick up a prescription.
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November 2023 by Sam P
Went out of our way to go to this specific store because they advertised they were open until midnight. We got there at 11:53 and the shutters were already shut and they wouldn't let us in. There were still employees inside, they just decided they were done working I guess.
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November 2023 by Monika Deans
I have only had great experiences with the staff at this Walgreens. They call my doctors for refill and provide my prescriptions as soon as they can. You can see how hard they work, rushing around to be a service to us. Folks, this is a stressful demanding job and we should appreciate their hard work and customer service. Keep up the good work.
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November 2023 by Jdub214
Worst experience in a long time.. guy yelled at me for trying to use a coupon. He was coming in and out from outside, had no clue what was going on. Tried to explain to him what was happening. Instead of trying to understand, he just pushed me to the side and said he needed to take care of the other people in the line. I had been standing there for 10-15 min trying to literally buy a 4pk of toilet paper, with their register rewards. He was very aggressive and extremely rude. Have not shopped at Walgreens for a long time, due to very poor customer service in the past. Prior to him getting involved a girl was ringing me up and 2 different registers froze up. Ridiculous experience, Walgreens needs to do better.
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November 2023 by Landauers Landauers
I've been a happy Walgreens customer at another store, so I thought I'd switch over from CVS and give this one a try since it is right by my kids' new school. Big nope. Bad energy here, folks. The only people more miserable than the staff are the five or six people who always seem to be waiting there with their arms crossed in the universal sign that they have been waiting a lot longer than they expected. It's 2023 and they don't have self-checkout?!? I haven't stood in lines this long since I went to Six Flags. Also the app is terrible and when your doc calls in a prescription it defaults to being ready over 24 hours later. Something is wrong. I often have left urgent care and waited no more than 5 minutes to pick up a drug they called in to CVS. I didn't realize how much better that store is than this one.
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October 2023 by Paula Mabry
Great service. The pharmacy went the extra mile to be sure I had my meds the same day & delivered to my home. Thank you pharmacy team!
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July 2023 by Felicia Chavie
Pharmacy is careless. Terrible customer service.They refilled the wrong prescription, my bf didn't realize and brought it home. This was after I waited several days for it. I was told it would be another couple days to get the correct prescription, when said I needed it today they sent it to a nearby location that "had it in stock" didn't call to make sure because when I called to check on the status after a few hours it wont be ready for a couple days. Called the pharmacy back and she just repeated what I was already saying and then to call around and see if anyone else had it.
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June 2023 by E. R.
All I could say is that I've never met a manager with so much professionalism, customer service skills, patience and kindness as Pam. When I say she goes above and beyond, I mean she reaches for the moon! My mother-in-law had a question about the price of a product she had purchased and she tried to find the answers to her concerns. She also kept asking customers if they needed help. I'll definitely be back to this Walgreens.
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May 2023 by Eric Brown
Hands down the worst customer service ever. I had a complaint regarding the “manager” Marcia. Lance the manager of the store called me to discuss this. He was calm and apologetic. He offered no help though in fixing the problem. This store is full of employees that have poor customer service, poor communication skills and zero urgency. Lance at the end of the conversation was yelling at me and talking about that he doesn’t have a boss and refused to give me any number to file a grievance on him for his behavior. Lance stated he didn’t care if his store lost business from me and I should move my prescriptions elsewhere. This Walgreens has gone down hill with obvious lack of leadership from the top down. Lance and Marcia should be reprimanded and taught how customer service should be in grapevine. I will be moving my business elsewhere and be actively telling friends family and co workers to do the same. I’ve lived hear for my entire life and never had any issues. Walgreens poor leadership is the issue.
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May 2023 by Eric B.
Hands down the worst customer service ever. I had a complaint regarding the "manager" Marcia. Lance the manager of the store called me to discuss this. He was calm and apologetic. He offered no help though in fixing the problem. This store is full of employees that have poor customer service, poor communication skills and zero urgency. Lance at the end of the conversation was yelling at me and talking about that he doesn't have a boss and refused to give me any number to file a grievance on him for his behavior. Lance stated he didn't care if his store lost business from me and I should move my prescriptions elsewhere. This Walgreens has gone down hill with obvious lack of leadership from the top down. Lance and Marcia should be reprimanded and taught how customer service should be in grapevine. I will be moving my business elsewhere and be actively telling friends family and co workers to do the same. I've lived hear for my entire life and never had any issues. Walgreens poor leadership is the issue.
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March 2023 by Norberto Barberiz
My family and I use to really enjoy the this pharmacy. They were polite and prompt and welcoming. It has truly fallen off. It is a shame what passes for service here now.