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December 2022 by Frank W.
Really want to use this store. I went in with my digital coupons. Verified they were there with the store manager. Checked out. Ask the cashier if I got them all and she said yes. Got home and realized I was overcharged $19.24. If you do not look at these receipts you are a fool. I have used them 4 times and it has been wrong 4 times. Im talking about 30% off correct numbers. If you do not use coupons it may not be this problem . I do not know. Staff is friendly and helpful. Their system is bad. I'll go back next week and get a refund. I think going forward I am going to precalculate my bill. Save the refund trip
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April 2022 by Eric T.
So very disappointed in today's shopping experience. Had thin steak advertised at 50% off; however, the label listed its weight at +3lbs and +$45 originally. The reality is the package was 1.12lbs as weighed by the Meat Manager after I brought it to his attention. The explanation I got was the pricing of the meats are directed from Corporate! In the scheme of good customer service you would've thought he give me 50% off the correct weight but apparently that wasn't an option or, at least, it wasn't offered. Buyer Beware!
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February 2022 by Lindsay S.
Trina in floral is awesome and very helpful! However, this Tom Thumb in general is the worst. The produce is always rotting and covered in gnats. The meat is tough and stinky. I pray grapevine gets an HEB soon! I dread going here.
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January 2022 by Timothy P.
I can't remember ever having such a negative experience in a grocery store as I did today in this Tom Thumb. Go literally anywhere else, not here.
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December 2021 by Jeff M.
Great local grocery store with fresh produce and a wide selection of items! The staff has been friendly in the midst of having impatient customers and folks stressed out due to the pandemic.
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October 2021 by Mike C.
Visited butcher shop yesterday October 10 around 2 pm . TT employee at butcher shop had full long beard which was barely covered by mask / hair net. We were going to buy some meat but passed as cleanliness of food prep was questionable and likelihood of food hair was high. Just an unpleasant not attractive experience at TT butcher shop TT Park Blvd in Gvine.
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August 2021 by Vince N.
Don't bother using click & save. Poor communication. They left me hanging with no groceries. Manager was somewhat rude saying that he can't access the computer. Get a real Manager Tom. I stopped using Kroger because of their incompetence.
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May 2021 by Debby H.
Sunday evening at 7 PM and you're on your own when shopping in Tom Thumb. You must use self check out. It's not a choice. It's the only option because there are no cashiers available. Woe be it if you have a cart full of things and it's your only chance to shop. You have to play cashier and ring everything up yourself. Not my idea of a good time! Sad to see customers treated this way. Guessing produce names and weighing items is for the employee--not the customer!!!!
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March 2021 by Joan W.
Megan refused my request to put my 6 items in one bag. While she was putting in one item per bag, I asked her to just use one. She looked at me, tore off another bag and dropped the one item in it. Then she said, "the bags will tear." I slowly removed the candy bar and yogurt cup from the 2 additional bags and put everything in one. She also forgot to give me the monopoly pieces since she was so involved in arguing with me over how many bags I needed. Just to make sure I wasn't putting too much in one bag, I weighed it when I got home and it weighed 4 pounds. I'm pretty sure that's well under the weight limit for a plastic bag. I will not be going back to this Tom Thumb.
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August 2020 by Dawn M.
Their employees aren't trained and do not care. They stole $72.19 of my money. No one knows who is responsible for what but they sure don't want to help you.
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May 2020 by Julie G.
5/13/20 at 9:15 pm. The young man who checked me out tonight (dark, slicked hair and short in stature) needs a refresher on how to talk to customers. I was frustrated because construction workers had closed off and taped plastic sheets over the soda aisle and that was one of the main items on my list. I told the young man at the register that they should have waited until the store was closed. He bluntly asked what I wanted and I said, "soda but they have the whole aisle taped over." In a very slow, deliberate, unfriendly (condescending) tone he said, "what do you want and maybe I can get it for you." I appreciate his willingness to get my soda, but there was no "sorry for the inconvenience, let me see if I can get it" or any politeness in his voice. He brought back the soda and despite my feelings, I thanked him. He didn't acknowledge my thanks so when we were finished with the transaction, I thanked him again. He just stared at me until I left. I'm in the customer service business myself and no matter how frustrated a customer is, I never condescend to them or treat them any way but politely. Please let the young man know that his interaction with me left a really bad taste in my mouth, and I really considered taking my $500 a week to Kroger from now on. But the rest of your staff are almost always very polite so I'll give you all another chance.
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February 2020 by doug b.
Make sure you check freshness dates on all items. I bought owens breakfast sausage with a February date, got home, rotten, went back to the courtesy counter and the little lady was very rude, then the butcher argued with me, received a replacement, rotten also, went to Krogers so i could finish my meal. I also purchased 8 pack of small cokes, flat and out of date by 2 months. Also, there store brand of fresh soups, many tubs out of date. I guess its Krogers from now on.
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November 2019 by Timothy Paul W.
I want to thank Jayne and Mr. Eric Weber two dedicated employees. Your many years at Tom Thumb haven't gone on deaf ears. Thank you for many years at the store I love.
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October 2019 by Brittany R.
Had a wonderful experience today here. The Starbucks Barista offered little samples to warm everyone up on this cold day. Checkout was super fast considering the busy rush hour dinner buyers as well!
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July 2019 by Jamie L.
Checked out this store since it was close to my hotel and was different than the normal grocery store options I have been to. Prices where not bad def comparable to other grocery stores in the area. Got a piece of there homemade lemonade cake that was delicious and best of all it was only 99 cent for a nice size piece of the cake
