Cricket Wireless Authorized Retailer offers a mixed customer experience. Many reviews highlight positive interactions with staff members like Yulisa and Brandon, who provided timely assistance and exceptional service while helping customers upgrade their phones and transfer data. Customers appreciated the patience and professionalism shown by the employees, especially in accommodating families and addressing individual needs. However, there were also negative experiences reported, including rude customer service over the phone, which left some customers feeling frustrated and disrespected. Overall, the store strives to meet customer needs for phones, accessories, and plans, with a focus on providing good coverage and a personalized shopping experience.
The young lady Yulisa took me in a timely manner and helped me transfer my line and data and within 10 minutes I had everything transferred I feel so relieved knowing I got everything I need if I could give more stars I would!She was the best and I love Cricket
April 2024
They do their best to get you what you're wanting or needing in phones, accessories, cases,and phone plans. My phone has great coverage.
March 2024
The customer service was nice. She took her time. And made sure everything was working. I upgraded my old phone a Samsung galaxy 32g to a Samsung galaxy A15 5g l like it.
