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September 2022 by Deborah Cameron Mullen
Back in April 2021, I ordered windows through Home Depot to be installed by them. In June 2021 the windows were installed. Two of the double slider window were missing screens. They ordered the screens. They came in and fit one window but the others did not fit. We have been missing the screens for this window since then. 6 times they have ordered and came out with the wrong sized screen. They keep ordering the same wrong size. I have spoken to so many people it is insane. I reported to BBB and yet again today they came out with the same wrong sized screens. I was assured yet again by a different person it would be corrected. Zero confidence that it will. Just a warning to others who may think of using them. I worked with Home Depot for 8 years…so disappointing that something so simple can be mishandled by so many people. Picture to show yet another installer measuring and the same wrong sized screens.
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July 2022 by Lupita García
The people in this store are so friendly even though they are so overworked due to being understaffed!
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May 2022 by Andrea Goldwyn Fox
Went to my local Home Depot in Sherman TX, yesterday - the Garden Center was a disaster! Two thirds of the outdoor plants were dead! There were 3 people in orange aprons just standing around, talking and laughing. I told them about all the dead plants, and one of them said, "We water twice a day!" It was 7pm. I guess they only watered some of the plants... I felt the soil on several- dry as a bone! And, unlike Lowe's, who sells Clearance Plants, these idiots throw them out! Smh! Lowe's will get all our business from now on - also wood & hardware, etc.?
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April 2022 by Benji V.
Customer service? Across 3 visits, I've given up. Each time kindly asked for help, but it never came, even after it was called in over the PA system. Unfortunate. Go to Lowe's. Went after all 3 Home Depot visits and it was 100% the opposite. Had been a lie long Home Depot loyal customer.
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November 2021 by Courtney Jacobus
This is directly for Anahi. She was so helpful and was so nice. She helped my husband load up alot of stones and paving bricks onto two carts and then into our truck. She didn’t complain and was so sweet about it all. I couldn’t help him with stitches in my shoulder and she jumped right in there and helped tremendously.
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October 2021 by Samantha Hill
So far so good went for bathroom vanity didn't have what I actually was looking for but settled for a bit more expensive items only because I don't have the time to wait for a store area person to come and help me. But in the future I will NOT be making that mistake again. I should be able to buy the product in my price range
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October 2021 by Robert Roberts
Very helpful today. Easy discount on chipped counter top just because I asked.
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October 2021 by Joel Hoffman
Great place to go to waste your time. The paint department is a joke. Maybe cool for retired people but for contractors who get paid by the job and not by the hour you just wasted a lot of my time!! You make billions of dollars and can't have enough staff to make paint. Took over an hour to get 3 gallons of paint mixed. You are complete joke and I hope you go out of business!!
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October 2021 by Billie M.
We made a Home Depot run on 10/02/21 to pick up some much needed items for a house we are selling. After running around the store for an hour, maybe an hour and half, we had to check ourselves out. We had 32 items totaling $284 ($307 with tax). When we tried to check out at the service counter, because of course no check out lanes were staffed, that person sent us to self check! I guess we saved them money on employee costs by doing it ourselves! When I asked the self check "watcher", if I got a discount because I was doing their job for them, she just kind of laughed. I get it, it's not her fault, it's management/corporate. And to be clear, when I have a few items, I absolutely don't have a problem with self check, but when I have a basket full and a flat because we had lumber, I rather expect some kind of customer service. My husband commented "now I remember why I quit going to Home Depot".
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September 2021 by Lauren Kate
Every time I shop here, I have a hands-down great experience. The manager is fantastic. She helped me out with a ring doorbell yesterday, and so did for associates. Honestly, I have never experienced the level of customer service that you get at the store. As I was walking out a woman who help me check out asked me if I need anything else if everything was OK. Seriously this is a great store.
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September 2021 by Jennifer von Drechsel
It's hard to get help here. I guess they've felt the effects of the pandemic too. But when you do get help, they are very knowledgeable. Price of wood has gone down recently too.
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August 2021 by Michelle Bone
We had a lovely experience and were not short on associates offering help. This isn't meant as buzzards circling. It was quite the opposite. We found what we came to purchase easily. We bought a very large mirror for a bathroom, spring clips to hold it in place along with the appropriate adhesive to hold it for many year's to come.
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August 2021 by jeremy lafon
Finally found what I was looking for, 30 miles from my house at this Home Depot. Staff was helpful and on top of things. So much better than the west McKinney store.
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August 2021 by KILIS
found out that many people i know apparently had the same sentiment about home depot in the Dallas metro area. unhelpful and rude. well, not this location. The products are the same but the people are NOT. they are VERY kind, they talk to you naturally and happily. even when there are issues, they are eager to make things right and truly seem apologetic. i have had to use many departments, talked to several people including in the rental department and they ALL have been this way. i don't know if it's because it's a rural area or what. the folks at the HD in the Greenville location are amazing. the world would be a better place if everyone was nice while doing their jobs. :)
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August 2021 by Anna Mcbride
Clean friendly. Easy in and out. Found everything we needed.