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October 2023 by larry benson
At one time, this was the best bank. But ever since COVID and there new rules, it's the worst. Just to go inside the bank you must have a appointment. We have used this bank for a very long and will be moving to Chase bank. Bring your people back to the office covid is over....
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September 2023 by King Jeff
Amazing group of people to work with,Very friendly, quick and easy
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July 2023 by Curtis Avary
Lone Star's dinosaur protocols is why they lost our business! Customer service with Shelley does not exist. Everything by appointment, or email. 3 days just to open a checking account? I think not. WE cancelled the app. then walked right inside Red River Credit Union up the street, 45 mins later walked out with our debt cards in hand! One & done... ya'll got out-banked!
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June 2023 by ed m
How do you stay in business when everything is by appointment? Hard to do anything when appointments are 2+days out!!!
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March 2023 by Micheal Beauchamp
The women that work there. Are so amazing. Even the new one. They always have a smile on there faces and know me by name. I would recommend this bank if tou are looking for one. Thank you
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February 2023 by Sylvia L.
I would have selected zero stars if I could. Stay away from this so called financial institution. Particularly avoid any interaction with Nellie Zambrano. I have on many occasions since September 2022 requested a refund on an insurance fee LoneStar placed on my auto loan in error. I have sent Nellie every current insurance doc she asked for.. nothing from her. I left a voicemail with her yesterday and she responded that i could come in to pick up my car plates in the Dallas office. I did not reach out to her about my plates, I have them, I just want the $150 fee refunded. Then she asked if i had sent the required docs to her... the same docs I sent in September!Worthless!
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June 2022 by Chris Broussard
Always friendly they know us by name.
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February 2022 by Shelia Rummel
I sent on my paper work to open a savings account and to start process for a personal loan over a month ago at two weeks I called the location because I never heard back after receiving email that they have received my paperwork and would contact me after review. I spoke with Ms Dorothy she was absolutely amazing and very helpful. I was told I would get a call back that day before close of business. Well that was two weeks ago I still haven’t heard anything from them. At this point I’m not sure if I need to contact another credit union to help us out.
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November 2021 by Bruce Williams
I have had a good experience with Lone Star CU in the past, but I recently referred someone to them for a vehicle loan and they have dragged out the loan app for over a month - mostly because they just will not return phone calls. The loan dept is either grossly understaffed or just doesn’t care about customers. Either way, it is a very bad experience. I highly do not recommend them. I’ll update my review if things change in the near future.*** Update *** I was contacted by a manager at Lone Star CU within a few hours of posting my original 2 star review. She apologized for the way my referral was treated and promised to resolve the situation immediately - and she did. The loan rep contacted my referral within a couple of hours and got started on finalizing the loan. The loan is now complete and the loan rep stayed in touch as expected during the last few days of the process. I think they are working through process changes resulting from limited staffing, hours, etc. due to the pandemic. I will definitely use and refer them again.
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July 2021 by Jacqueline Calhoun
Oh my goodness! These folks are wonderful ❤. I've been a member for a while now. And, I've never known that BANKERS, were so kind, & concerned for others, until coming here. If you & yours are looking to be treated with respect ?& kindness, during these times we're living in, come here to this organization. They've been an ABSOLUTE BLESSING to me.
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May 2021 by Jesse Price
Great credit union! We've been members for over 15 years and recommend to anyone who is tired of paying all the fees charged by big banks. A big perk for members is the fact that Lone Star CU deposits our SSI immediately. Big banks hold posting to your account to earn money on your deposits. Not Line Star!
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March 2021 by Jackie Calhoun
Let me tell you something my friends. These folks have been an absolute blessing to me! I've been with them for a while now. Miss Darlene Hilton, is an angel ?in disguise! You know nowadays, people don't care about others, just themselves. But, it's not like that here at LSCU. They know how things are right now, & they empathize with their customers & clients. And I'm grateful ?that I'm able to be a part of this organization. Because, they've been good me. And I so appreciate their kindness.
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February 2021 by Gabrielle Love
Don’t call to handle business after being told someone will call you in an hour or so. I am no longer ever to have an account there because it’s harassment. Harassment to make sure your business is taken care of.
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February 2021 by Shane
Love it here.
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September 2019 by Yoanny Loredo
If you are having a bad day you should not take it out on a customer. I could feel the frustration and thought the way I was treated was very unprofessional.
