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November 2023 by Marcie Handfelt
The Vet and staff are so caring and easy with our furr babies. This was Miss Bellas first outing and was very scared. But they work really well with her. We Booked her next appoitment that day
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October 2023 by Becky L.
Went in there go buy some fish there was others in line waiting as well one lady ask few times we need help one employee saw us there standing and waiting she walked right bye us and ingore us the others left one the employee walked by me i said are u going do your job and help me she is lazy and has bad customer service she dont need to be working there at all
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September 2023 by Ashley Scott
Friendly staff and easy process
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August 2023 by Joshua C.
This Petco location carries the grooming equipment I need to maintain my dogs coat. Unlike other locations they always have what I need in stock. I also buy my cat food at this location and I like that they have a rewards program for buying bags of food. The employees while very busy are always able to drop what they are doing to help customers like myself. I think they are understaffed which is not the employees fault. Sometimes you have to do the best you can and they get an A for effort.
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April 2023 by Joshua Thompson
Very nice staff. We also got a free puppy. Not from them but still overall good experience.
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February 2023 by Grabt M.
I give this place a one star review. I made an appointment at 9:30 AM for my puppy to get groomed, nail trim and shampoo I was told when I arrived that it would only take 2 to 4 hours to complete such task, 4 1/half hours later, with no communication at all, I return to find a groomer outside, smoking a cigarette, while my dog is locked in the back of the grooming place in a small cage, still wet, and untouched. As I proceeded to ask, what is going on for she the only dog in the whole place, they quickly snap into action and give my dog one of the worst haircuts I have ever seen granite they gave me the cut for free only because they know what they did wrong. If you choose to Go to this place expect them to keep your dog caged up hours on end without any real work getting done at least that what's happen in my experience
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January 2023 by Brandie G.
I give Petco and Nor a one. If I could give Nor a zero I would. My sixteen year old daughter bought 2 fish at Petco yesterday, took them home and 2 hours later one was dead. She took the dead fish back and was told by Nor that she could not return the fish without a water sample. My daughter informed Nor that the dead fish was in the water sample. He again said he could not take that sample. Mind you my daughter had bought 2 fish and one was still living in the tank that Nor needed the sample from. Also the customer in front of my daughter was also bringing back a dead fish. So my daughter told Nor that driving 25 mins. To get a water sample wasn't worth the refund and she would just use some of her credit to purchase another fish. Nor again told her that wasn't going to be possible until he got that water sample. So I called Nor and was told that yes he indeed needed the sample because we could have been using outdated water conditioner. So I told Nor if that was the case then they were the ones who sold it to us (check your records Nor) then he proceeded to tell me that maybe the fish tank wasn't big enough for the fish. Once again Nor your employees helped pick out the tank . So you are telling me your employees are selling outdated product or giving out false information . Also Nor had dead fish all through out his store and customers bringing back dead fish. It sounds like Nor is the one who needs to check his water sample. I have a big family from this area and I am taking all of them with me. Do not use this store because they do not stand by their product or at least until Nor is gone!
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May 2022 by Stacy Leah Davis
of you need someone that cares about your baby and knows what they're doing, call and book write Jenny Black!! She groomed my baby, Bells very well and Bells just loves her!! I will always use her!! Five stars!!!
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February 2022 by Reagan G.
Took my baby here to get groomed, lady was super friendly, helpful, and recommended some great products to help with his itchy dry skin. They always have the food in stock I need for him, and for my snake. Workers are always friendly and helpful.
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December 2021 by Michelle Harris
Crystal was a great helper sitting up my phone for me
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October 2021 by Kim Edge Weishaupt
My Furbaby goes to have a bath, de shedding, teeth brushed, ears checked every month. They are really nice, friendly groomers. They always telling me how sweet my Furbaby was during her spa day.
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May 2021 by Nelda Serrato Hanson
Very nice place and the people there are excellent.
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February 2021 by Juansho Vaz25
when I needed a vet last min. Petco was open and able to help me woth my Dad's puppy..
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January 2021 by Isabel Garten
I used to love going to Petco because they usually have what I need, though it is usually more expensive there. I will no longer be going there after today. Last week I went with my dog to do some socialization work. An employee saw that I was working with him, saw that he was struggling to keep focus on me, and saw that I had him in the sit position to regain focus. Yet she still walked up without asking and called him over to her. Completely ruining the progress I was makin
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January 2021 by Jourdan S.
DO NOT TAKE YOUR AUSSIE TO GET GROOMED HERE! The Rockwall location has groomed my Aussie before & it's been great. I am devastated after picking mine up today. Rebecca groomed him & said she did not get into his double coat. I'm trusting that's true & his hair will grow back, but his hair cut is awful. Not sure if she's ever groomed an Aussie. I asked for him to be cleaned up & she took a guard to his beautiful coat. The before picture was this afternoon before I took him in. Petco is making it right & giving me a refund, but no refund will ever be enough if his hair doesn't grow back right.
