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February 2024 by Edoardo Perez
Super helpful staff, very knowledgeable and kind. They helped me get a phone plan after being stationed in Germany for 3 years.
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January 2024 by Debbie Cotter
Daughter's boyfriend got a new phone and Otterbox that didn't fit. After 4, yes FOUR hours and promises of "another 15 minutes" for their refundo of $60, they left and asked us to stop by and get it for them.Granted it's Christmas Eve, however the sign on the door states 10:00 am for opening.TWO HOURS later, employees decide to show up, seeing customers waiting outside, in the coldand rain and take their time to open.WOULD NOT RECOMMEND.
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January 2024 by Róbert Lőcsei
Friedly and knowledgable staff. We were done in 10 mintes. They did everything tp make you are 100% satisfied.
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January 2024 by Alyssa Logston
No manager to be found. The poor reps are left with no power to resolve any issues. Brooke Flowers has zero clue what is going on. Tried to get a manager in store on 3 different occasions and she of course wasnt around and when they finally got her on the phone she was worthless. Wouldn't let me speak to her "vp" either. Avoid at all costs.
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January 2024 by Janiel Aco
The store is closing 2 hours earlier than the posted time right in front of the store and on Google maps. (8pm on Saturdays)
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December 2023 by Adriana Alcocer
Lack of customer service. Girl working Sunday night she's so rude and needs to be take a customer service class to fix her attitude.
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December 2023 by Tina Schoellman
Very helpful, store was busy, but I didn't have to wait too long. I got the T-mobile internet
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December 2023 by Thomas Affuso
Great service best phone plan go get t mobile
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September 2023 by Rodolfo Perez
Worth driving the extra 30 minutes from Sulphur Springs to get good customer service.
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September 2023 by Wendy Atkinson
Would have been nice when I looked this location and hours up, it would have mentioned the place is closed closed. No signs.
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August 2023 by Mechelle Hernandez
They are very unprofessional my disabled mom has been waiting 45 minutes just to make a payment while there sitting there chattting it up very disappointed were considering switching service
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March 2023 by Steve Mobley
Debra provided excellent customer service, very knowledgeable and answer all my questionsKeep up the good work !!!!!!!!!!!
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March 2023 by G. Idalia Villarreal De Leon
Had my issues resolved. Very educated sales person
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March 2023 by Edwin Miranda
I been a member for over 14 years. But lately every time I get up dates it mess myPhone up and I have to to start allOver. I about ready to find a new provider. I get every like I like it it and then th up dates. Like I use to just check check my mail now I got to pick Wichita one like out of 4. I was ok with the one I had I up date now I got to log every time i had 400 emails by the third time in finally figured what was going on the up date. I always like the service. Just the up date that message up myPhone
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December 2022 by Deb Deluna
I had a terrible experience with Ashley. She is supposedly a branch manager and refused to give me her managers number .To file a formal complaint.It is a long story to type but we never received anything from T-Mobile yet they took our money. Would not refund. I did what customer service and her store said to do. And they blamed me for the days that went by while waiting for my refund to be issued. Customer service said they would request refund three times then when weeks went by they said it was rejected and would have to go through the retail store. Then I went to the store and spoke to Ashley and she refused to give me a refund said it had been over the 15 days but it was their fault. T-Mobile’s fault not mine I will never use T-Mobile again.
