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October 2023 by Susan Otte
Fixed my car.
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February 2023 by James Trahan
My Name is James Trahand and I'm from California , and To make a very long story rather short . Fails Service Garage is the one of the most dependable mechanic shops I have ever had to use.. Me and my family was driving from Californian to Florida last month and my truck broke down sight seeing in the Golden Triangle .. I drive a 2011 Ford F-150 and a timing actuator has gone out ..With the help of a local wrecker service thru AAA We had called around to a few of the other mechanic shops in the Groves Texas area , and was told we was looking at a day or two and maybe three days down time for the repair because of everything involved in the repair . And then the wrecker driver handed me a business card for Fails Service Garage, and his exact words was: The mechanic of this place has been here for 24 years and is very dependable, but they do not advertise, even tho it has a New Owner it has an honest mechanic and there is not many of those in the Golden Triangle . His name is Wesley Baber ... Let me tell you people something . This mechanic and this shop was so nice to us and made us feel like family . Wes even helped us get a hotel room and took us to it while they worked on my truck . It was 2 p.m. when they started on my repairs and Fails Service Garages lead mechanic completed the job on time and changed out both timing actuators and new timing parts and completed my repairs so we could get back on the road on our family road trip. Now, I have never heard of any mechanic shop I know of doing this for a customer .. These people are Awesome .. Words cannot justify the Happiness; they gave us getting us back on the road ... Thank You Fails Service Garage in Groves Texas ..
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April 2022 by Michael V.
My vehicle needed to have the radiator replaced. I got one online and brought it with the anti-freeze to fails garage on 39th street in Groves. He had previously gave me a price of 220. for the labor the week before. He done the job but didn't put enough antifreeze in the radiator. Also when I talked to him about the job, he mentioned that the front head light was loose. All three mounting screws that hold the light in place were broken. I asked him how did this happen? He told me it was already like this! On the way back home to my house, the headlight fell out! Also the temperature guage went all the way to hot! The radiator was only 1/2 full. Oh yea, when I checked out, it cost 60. more than I thought. So, this is my experience with this shop. Not good at all.
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December 2021 by wesley baber
People did not understand that over a year ago Arvin Fails retired and his mechanics left there after Arvin leased the business to a guy named Will McCall and the parts changers he hired .. People still think that Arvin was doing the work and doing business and he was not .. Any and All complaints for the last year should be directed to Will McCall at Nederland Garage ..Services: Electrical
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July 2021 by Scott Hargraves
First class service! I was in a bind, and he saw that immediately dropped everything he was doing and fixed my problem! Thank you Jeremiah! With service like that and the knowledge you obviously have as an auto mechanic, your new ownership will be a success! Good luck
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June 2021 by Derek Gans
Brought our Honda here for some brake work. The mechanic was very friendly and explained everything. Honest! If your car needs work bring it here.
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June 2021 by Hollie Leger
They weren’t there when they said they would be open. The owner was very rude and unprofessional.
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May 2021 by Randall Cooper
Clean & Beautiful.
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January 2021 by Celines delval
I own a Ford Mustang convertible. My car left me stranded in front of my home. So I love my car for that. I took the car to fails garage cause other places were too busy. I really don’t like the name for this shop ( sound like somebody is failing) but the service I received was outstanding. The owner hired a tech guy super smart ang he found the prob for my car. In days my car was better that before and running. The price was reasonable. And this shop will be top of my list next time except that they have a real strange store name..just being honest here..Service: Electrical repair
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January 2021 by Lauryn Brough
This was on my first car that I’ve had since I was 18. I know nothing about cars. Everyone here was incredibly kind to me and didn’t judge me for not know what was wrong with my car. They fixed the initial problem with my alternator within a day, and when the alternator drained my battery, the owner went absolutely above and beyond and replaced it for me within like 10-15 minutes. I cannot thank this man enough. 10/10 reccomend.Services: Battery
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December 2020 by W
Great people
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October 2020 by Donna Perkins
47 years speaks volumes
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September 2020 by Brent Fontenot
Great friendly staff, and knowledgeable.
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July 2020 by Shaylan M.
Very honest. They actually take their time in finding the real problem and fix it without hasseling you in any way. My ac stopped working and I brought it else where to have it looked at and they told me it would be $740 to have my hoses replaced because apparently they were leaking, so I decided to take it herer for a second opinion and they found out that my service board needed to be replaced and my hoses were actually just fine. Saved me $500. Arvin is very down to earth and polite and I would definitely recommend them to anyone.
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May 2020 by Shandra Lynn Rivera
Cannot say enough about Fails Garage, love them! They have been so great taking care of my son, my husband, and now my mother-in-laws vehicles! amazing service and work with honest prices!
