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January 2024 by Autumn McIntyre
Very thorough and helpful, gave me every bit of information I needed to get my situation sorted. Great team, Thank yall.
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September 2023 by QueenB Thatsme
Got off to a rocky start when I told my insurance co. I would like my car moved. I was met with a bit of disrespect. We were able to move forward with friendliness and professionalism. Now, we have to see how the repairs will look.
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September 2023 by Kimberly Zimmerman
This was our second car to bring to Groves Body Shop, and we will continue to bring our cars here for repairs! So kind, transparent, and do their best to cut costs where they can. When I went to pick up my car I had two littles in tow, and they helped me drive my car to the enterprise across the street so I wouldn’t have to lug two kids and two car seats across the street by myself. They truly care about their customers!
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September 2023 by Meredith Cs
Best place to get your car back to new! They're professional, precise, and perfectionists! From the office staff they the body techs, detailers, painters, all work as a team! Fixed my car someone rear ended me can't even tell! They walk you through the entire process.
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July 2023 by Nathan LeBlanc (MARINE9920)
They have had my car for going on 6 weeks and twice now I’ve been told that my car will be done early “next week” and it’s twice now that it’s not done. 0/10 would not recommend.Services: Painting
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July 2023 by El Gringo Loko
You won't regret getting your vehicle fixed here. The best Technicians and estimators work here !
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July 2023 by Mary Bueno
My car was almost stolen, and the thieves really damaged my car. Insurance sent me here rather than my usual place. The autobody shop sent my car to a mechanic, and we were getting regular updates. The dates of completion kept getting pushed back. Finally, I was able to get it. The ignition was damaged, and when repairs were made, we were given new keys and the fob. So now we have to use both. That made me upset. Next, there was a piece missing from my middle console. I told them, and they ordered the piece. Next, the alignment was so off that I had to pull off the road because of grinding noises. We immediately went back, and the office lady was apologetic. But how was this ok?? Someone drove it from mechanic to autobody, and no one noticed?? This is unacceptable, and I am more than angry. I should have gone to Fasulo in Beaumont. I still haven't received a decent apology or anything. I am not asking much.
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April 2023 by Alivia Jones
I honestly don’t know what to think about this place. Everyone there is very nice and professional but every time I call there is some new reason why my car isn’t finished yet. I had my car towed here after an accident and after weeks and weeks of “we’re aiming for end of next week” and having to order new parts several times, it’s been 2 months and I STILL don’t have my car back. I understand things happen but this is absolutely ridiculous. I’ve also been promised calls back with updates and only once have I received a call back, at the very beginning. Since then it’s been radio silence unless I call. I’ve tried to be patient but I can’t be without a car forever. These repairs better be top notch for the MONTHS of waiting. I very likely won’t be using this shop again or recommending it to anyone else. Only gave 2 stars because they’re so nice and the actual work is TBD. EXTREMELY FRUSTRATEDServices: Painting
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April 2023 by Alivia Roehr
I have spent the past 2 months waiting on my vehicle to be completed and every time I talk to them I get a different story. Wednesday I was told everything was done and painted, just needed to be assembled. Then today I spoke to someone else who said they just got another part in and still needed to paint it. So now my vehicle that I’ve been told “next week” on for the past 8 weeks, is supposed to be done “next week” AGAIN! I’ve also been promised phone calls with updates on the status of my vehicle and never once have I received a call back. I would not recommend this place to my worst enemy.Services: Painting
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November 2022 by Jesrick Sowell
Between these people and my insurance company I don't know who's worse. Rude answering eating my ear. I will never recommend this body shop. I can write long list of things about them.Services: Painting
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November 2022 by Goldblum Jeff
Groves Auto Body did wonders for this veteran! They fixed my temporary home and I am able to move forward in life. Thank you for your kindness!
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February 2022 by Kento Anjima
They did a FANTASTIC job on the dent on my car from an accident. And the owner Mr. George and all the staffs are very kind, caring and professional. I will recommend this place to everyone ask me where to go for auto repair. Thank y'all very much.Service: Body & Trim
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December 2021 by Kenneth Gunner
Did not re install my radio correctly, it was put in upside down. My back up camera and passengers side window did not work. My vehicle has been there forever and they do not keep you updated often.
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September 2021 by Adan Galvan
Please be aware of these scammers! I went in to fix bumper and fender and although they did fix the issue. I came out with more problems then I came with. They zip tied my car back together and expected me to pay more money! I will never use their services again and I advise anybody to stay away from this place!Services: Painting
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August 2021 by Lacy Thompson
Long post, but here we go. I lived in Beaumont, but was suppose to be moving to Michigan 2 days before my car was wrecked. Obviously I was pretty upset. When I arrived to the shop George let me know the repair would take about 2 weeks, but they would do what they could to get it done early because they knew I was trying to move (not the time I was hoping for, but such is life.) Grove’s Auto Body texts every other day to let you know the track of your vehicle repair.The day my car was suppose to be ready (the day before I planned to drive to Michigan) I received a text message letting me know the repair had been extended a week. For how I was feeling, distraught is an understatement.Now, I’m not sure if George is the manager, owner or an employee, but he completely understood my pain and it seemed like he FELT it. This repair shop actually put my car on a flat bed trailer and drove it to Michigan FOR ME a week after I had left and when the car was ready. The customer service I received from this company was unmatchable. I would not recommend friends or family go anywhere but Groves Auto Body.Also, my car looks fantastic.Services: Painting
