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September 2023 by William Hilbring
In and out quickly
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June 2023 by Mike
Banking app is GARBAGE! I KEEP GETTING FINED A $30 PENELTY EVERY MONTH because the app sometimes takes days to update your balance after an online purchase causing me to spend more then what I actually had. Customer service was a joke blaming my device while I'm telling them its the APP! When I asking to speak to a tech person about the app she tells me "THEY DONT SPEAK TO MEMBERS" meanwhile the females working there don't know how to debug an app so that's a dead end. Just ordered a chime card gonna close my account soon tired of seeing these $30 fees I'm looking at 2 $30 fees right now THE DAY BEFORE MY PAYDAY IM GONNA START WITH -$65 IN MY ACCOUNT all because I can't keep accurate track of my spending/finances due to their ridiculously slow to update balances banking app. It's like they designed it to mislead customers to accidentally overdraft so they can fine them.
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May 2023 by Tijana White
Been banking with them for about 2 years and still not eligible for any type of loans... They were tryna give me loans when I first opened my account and I didn't need them then but now all of a sudden I'm not eligible for them and I'm supposed to be able to overdraft but yet my account was over drafted...
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April 2023 by Mekiya Reed
Great local credit union
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April 2022 by Stephanie “Steph”
I have had no issues with getting loans & it has always been an easy process.I decided to apply online & Marion H picked up my loan , needless to say I was very disappointed in the lack of customer service she presented. I was automatically denied & she didn’t give an explanation, or even tried to offer any other service or loan.I reached out & spoke to Susan B , she looked into the situation & gave me an explanation on why it was denied in the first place. Eventually , she was able to get me approved & I even refinanced my auto with gecu.Mrs. Susan was very friendly & patient throughout the entire process , & made sure to get me approved & funded before her vacation. She talks to you with professionalism & answers any questions you may have.
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February 2022 by Eva bobino
Was very satisfying.
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October 2021 by Theresa Smith
Nice people, fast drive thru.
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April 2021 by Emily Whitaker
Aside, for the costumer service today was rude, which is unusual. I've been a member for over 20 years and it seems this credit union has not updated with the electronic/app banking features as technology has improved. The way users sign in using the sight is unusual by using you banking number and the online banking is only for one account For example: if you have a joint account with your spouse, they must use your banking creditials instead of having there own due to using the user name as the account number. Also, my employer pays be biweekly(Friday) however GECU holds my check to verify it if it is over a specific amount, even though the payment is regular from the same employer. This hold typically isn't released until the following Monday. Also,a new positive change is during traveling using a debit card, they recently implemented a text to be sent to verify the payment attempt. The payment will initially decline but after the verification and 3 minutes, you are able to use the card again. This is a new feature, before you had to make a phone call.
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December 2020 by C Fear
I've always had a positive response with this credit union.
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October 2020 by esmeralda maravilla
I went in two different occasions to open an account. The second time I brought additional documents to verify that I live locally. I was in the drive-thru for about 30 minutes calling to explain why I was there in the first place. I ended up speaking with the same lady whom I spoke with the first time I was there. I was told that the proof I brought wouldn’t suffice. The service member said I had told her last time that I didn’t live in that address, so I needed to bring additional proof aside the proof I had already brought! I told her that was not true, I never did tell her that, and that in fact I do live locally and the proof I brought should suffice. I was in the drive-thru for about an hour by then. Finally I was told to pull around if I wanted to open an account. I asked about how long it takes since I was already sitting in my car for a long time. She answered with “I don't know”. I’ve never been so disrespected at a bank / service company. The lack of communication with the customer, the blaming, and the wait time should not be experienced or tolerated ANYWHERE.
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February 2020 by Brandye Cartlidge
3rd time I've been in to get a new debit card. 3rd time an excuse as to why they can't. I'm tired of being dismissed mid sentence and looked down on. Last time I checked, my money was green too. Definitely moving our account very soon.
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April 2019 by Yvonne Johnson
very friendly
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February 2019 by Shelby Odle
GROVES,TX BRANCH
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October 2018 by Richard Fields
Got a decent rate when I refinanced the auto loan, but little did I know the headache I would be in for. It's taken two years since paying off the loan to get them to release the liens that they had on my vehicle.
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October 2018 by Nikki Simmons
Friendly fast service , wasy to get to.
