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November 2023 by Amanda Cooper
Do not go here Worst business I have ever had to deal with. Forced to pay for insurance with them and they claim their insurance doesn't cover ground floor flooding yet I sent pictures proving it was from the roof and then they charged 500$ for 3 months and only explanation was its a new fee and I never sign a lease agreement with them and they didn't care but held my stuff hostage til I paid to keep it out of auction.
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November 2023 by Christopher Monterrubio
If I could post no stars I would. Have been over billed and still fighting with them. Apparently they are not from around here on the phone and no one is office. Steer clear of them and don't waist your money!
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October 2023 by Johnny Saavedra
Horrible service and a pain in the behind to make a payment never get thought to talk to an actual person and whenever you do they don’t know anything I tried several times to make a payments and tried calling as well and since I couldn’t make the payment online or give it personally to someone there which there isn’t anyone there ever they closed my account and sent my items to an auction please do not rent a unit from this thieves
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September 2023 by Rebekah “Boo” Spencer
New owners and alot of storage going up in auction.All over this area prices higher also .gate issue ..just beware no one the sight anymore. Just done via phone and computer I moved My stuff out..be careful miss payment it goes up for auction and there alot in auction..
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August 2023 by Theresa Hebert
I moved my items into storage when it was Purely and then immediately was notified that Radiant Storage took over the facility. I've had my items there for less than 4 months. The entry gate has been inoperable and open twice during my stay, both for a month at a time. Anyone with a bolt cutter could have a field day at this facility. The weeds are overgrown beside the storage rooms and it's clear that new management isn't concerned about any of the ongoing issues at the facility. Do yourself a favor and go elsewhere. They manage remotely and it's clearly not working out well for their customers.
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August 2023 by Dottie Perry
Under new management, place looks very bad has had things outside of units for over a month now.looks run down
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July 2023 by MARIO SAMORA
I had my storage unit for many years but when the elderly lady that stay on the property left in seem like every other month was a new manager and new prices and now here it is under new management price is going up and insurance need it on every unit
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June 2023 by IceWater Investments
As honest as I can be here.....The gate issues! It seems shortly after you move your stuff in the gate issues start. When you call to speak with agents they're rude, not able to help by any means, then place you on hold for 10 minutes just to repeat the same Intel. Enter your gate code, now emergency code, nothing. The past few days I've seen at least 15 cars and 4 uhuals waiting to get inside. Older occupants have expressed this has been an issue for years. I am new here and since my move in date I have only entered this storage place once!!! When asked about fixing issues or compensatio, all of a sudden they don't speak English. pricing is fair, unit size fair, however if it's the inconvenience that gets you. You can't even move out if you wanted to waiting on the gate. No resolution times, no compensation, no communication ..Not sure how they plan on correcting measures but this is costing folks time and money due to a known issue. I'm not sure if the rest of reviews are completely honest on here but when I asked the neighboring corner store, after I moved in, they told me to go to another storage place too many issues with gate over here. Outside gate issues, poor customer service, and communications, there's nothing else really. Units and pricing are fine. Just know if you call seeking help there's not much you'll be assisted with as they claim there is nothing they can do on their end. Positive thinking, maybe they'll knock out this gate situation and hire more pleasant customer service representatives
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June 2023 by melissa spradley
Worst place ever! Especially since the switched owners. Can’t get in the storage gate to get to my storage, then they tell me 3-5 business days! This is unacceptable they not gonna prorate the rent or anything.
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September 2022 by Danny West
Fair pricingGood accomodationsExcellent service
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August 2022 by Rhonda Sorensen
Great customer service, rates, security, and communication. I appreciate the 50% off the first two months. It helps a lot of people out, their prices cannot be beat.
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August 2022 by Joseph Bobb
Very friendly attendant & professional!
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March 2022 by misty harper
The lady at desk was very sweet and helpful..we got a great rate...will def tell friends...the lady In the Office made it worth our visit alone
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February 2022 by veronica
Nice customer service but terrible set up and low to ground majority mud and holes and went up on rent twice already
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November 2021 by Michelle Wiggins
Very good experience with this storage place. I appreciate the work ms dottie did and she was knowledgeable and very fast. Thank again!!
