The Boost Mobile store in Gun Barrel City offers the latest 5G devices and prepaid phone plans on the Boost Wireless Network, with great deals on phones from brands like Apple, Samsung, and Motorola. Customers consistently praise the employees, describing them as always polite, helpful, very friendly, professional, and efficient with a good attitude. The staff is noted for providing good customer service and handling transactions in a timely fashion within a clean store environment. However, some customers report issues with the system for porting phone numbers, which can sometimes incorrectly assign numbers to a different service and prevent access to promotional prices for new customers, leading to disappointment and higher costs. There is feedback that sales representatives should have more ability to override such system decisions. Additionally, a note for customers is that another location only accepts cash, which is not posted online. Despite these occasional system frustrations, the store is commended for its service, with loyal customers expressing strong interest in new family plans and hoping for a more convenient location in the future.
I just wanted to say how much I appreciate these two girls working there. When I need it they handle it. Impressive. I'm in awe. I have my own YouTube channel and you just helped me knock it out of the park. Thank you boost. These two girls need a raise! Thank you!
July 2024
Thank you so much for always helping us fix the problem with our phones.
March 2024
Great customer service. Mobile device slow as heck but other than that!! Wonderful
