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July 2024 by Fabian Guerrero
The other day I went and the girl there didn't want to sell me a phone.
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July 2024 by Angela Vaughan
I like this cricket way better than the one in Dallas off Buckner or Gus thomasson.
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May 2024 by Morgan Acuña
I went there today to upgrade my phone. She rang up my account and asked who "person" was. Said person is my mother and name on the account. They told me I needed to bring her in and she needed to authorize the purchase. I asked why she needed to be there when both myself and my brother had upgraded our phones before without her being there. All 3 workers there all came together and said it was against the law to sell me a phone without the "authorized user". Why is my mom the only "authorized user" when there are 3 names on the account with previous purchases made, not in her presence? I will never go to this store again if I ever go to another cricket stor again. Once I left the store, I ordered a new phone off the cricket site and paid for it in the same amount of time for them to decline my business. NEVER AGAIN!
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March 2024 by John E Collins (Johnny)
It would a good company policy to take care of existing customers as well as you do the new onesI want to upgrade my phone however it cost much more for me to do this than a new customer seems that one would value loyalty as much as you do the drawing of new and it's not that way offering a free phone to the new and want to charge me hundreds I have been paying for four lines without fail and can't get a deal on an upgrade ?
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March 2024 by Albert Copeland
They went out of their way to make sure I was satisfied with my service.
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January 2024 by Sally Comer
Unbeatable service ☘️⭐
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October 2023 by Sophie and Izzy Cabrera girls
This place has the worst customer service I've ever experienced I wasn't even greeted upon arrival much less asked if I needed any assistance.I went all the way to Athens to get a cricket phone from walmart..I would not ever refer anybody to this ugly store
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August 2023 by Tracy Lagunas
Great service so far
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June 2023 by Misti Roberts
As an existing customer with 4 phone lines with cricket I tried to come in two nights ago & upgrade my daughters iPhone 11 to a iPhone 14. I ended up getting turned away & told they stop doing any upgrades at 7:15 my husband & myself were quiet upset & still drove to the store anyways. By the time we got there at 7:20 she locked the door & turned off the lights. Apparently she doesn’t like to make money. She looked us like we were idiots & hung a sign on the door stating closed due to technical issues. That’s okay though because I took my business to Terrell were another lady was glad to help even though it was 7:15pm the following day. If I could give 0 stars I would.
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June 2023 by Allison Landers
I came to the store yesterday at 6PM and was told they were already closed- no other explanation. Website, google, and the hours listed on their door all say they close at 8pm M-F. Tried to call twice today and nobody answered the phone. Customer service needs work!
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June 2023 by Mateo Newman
Don't come to this store. Take your money and no refund if you come back two minutes or never accept the agreement
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May 2023 by Tomme Starr
Awesome customer service!!! Thx so much Becky!!!
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May 2023 by Kimberly Nichols
The cricket wireless store gbc has:Poor customer service skillsNot knowledgeable on phones and how to help us customers with phone or function of the phoneNot many choices of phones and accessoriesToday may 6, I went in to get help on a phone I bought from this store. Customer service lady was rude,she was helping me then ignore me when i still needing help did not help, she continued helping other customer. I was asking for more help. She gave most blank stare . Athens cricket wireless is best!!
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April 2023 by Robert Mendoza
Wow, if customer service is how you hire at your store, these two ladies you have working today, March 27,2023 at 7:22 p.m. are the worst. Customer Service is EVERYTHING in retail. It’s not obvious and also apparent your staff needs retraining! IWalked in as a new customer, not a hello or even a greeting until I said hello.Then before I could ask anything I was told that after 7:30 p.m. nothing could be done until the next business day. The store was to close at 8p.m.I told the two of them, by which were the only two in the store, I said you ladies looked preoccupied and I would come back some other time. They lost a potential sale and missed the target completely.I won’t be back!
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March 2023 by Matt Hough
Should of went to the one close to my house vs terrell location. No prices on anything no very informative. Won't come back to this one
