-
March 2024 by Gigi F.
If I could leave a zero star I would. THE WORST manager and worst customer service ever. We drove an hour to purchase a $2100+ lawnmower. she was so rude to us. yelled at us. refused to help at all. I've never been treated so badly at a store in my life. I'm 63. I'm just shocked
-
February 2024 by Renee Simon
Lowes Pro and people there are great! Order online and pick up is easy easy!
-
February 2024 by Ulysses Canales
Great people. Good deals here and there.
-
February 2024 by Trent Jones
Layout of this store is way better an faster getting what I needed in a rush back to the jobsite unlike the Dallas store locations
-
February 2024 by Nina Webb
Young man named Michael came over to ask if I needed help. He was gracious and knowledgeable. I would've been there forever if it hadn't been for him. Michael should be employee of the year!
-
February 2024 by Jon Edwards
Good selection of products, helped me find the right parts. Always fun shopping there. Good garden department, Christmas trees.
-
February 2024 by Matt Booker
Found everything we were looking for!
-
February 2024 by Marie
My Husband went to this Lowe's location today and was very pleased. The normal location we shop for our painting company is in Forney. He said the Associate named Angel went above and beyond. She was very polite, professional, and knowledgeable. He will now be driving the extra miles to go to this location from now on.
-
February 2024 by Rick Poteet
Terrible service in the lawn and garden area, wife needed help in getting 20 bags of compost, was told that a person would be there as quick as possible, 30 minutes later she went back to ask again, was told that it would take a while, not good Lowes.
-
February 2024 by jay gog
Had to wait like 45 mins just to get information on storage sheds, once we got the “help” it was very limited, they really didn’t know the answers to questions they should know, they sell a resin shed kit but yet they won’t assemble it, was told it was simple, apparently not or they would offer assembly as an option. I didn’t mind paying the extra charge, in short don’t expect a lot of help or interest in customer satisfaction at this location.
-
February 2024 by mairaj khan
Today I had very bad day at Lowe’s and very disappointed with management there. I am professional personnel and this morning picked up an order water heater tank and it was loaded by Steve of their employee. Once I reach home handed over and when they brand new box it damaged and had a big dent, if it is small one then I would worry about. Anyway I brought back replacement, assistant manager came saying that if you damaged then we won’t take it back and let she saw me going back and forth loading in and maybe it got damaged it was loaded by one of your employee she no it was because I see in camera and I ask her to show me she said no it against our policy. Then I talked with Steve and he did confirm to her he loaded it. She was very rude even thought I did not damaged after his employee confirming it him who loaded she does not work come to me for apologies but I asked couple for her come and wanted Steve to tell in front and wanted to know how she see me in camera then she oh someone loading same time she missed analyze to person and she told to leave the store as my voice higher and she still been rude even though when came to know I did not loaded it in to my SUV.Moreover I left the store called Lowe’s customer service to file a complaint about her to make sure Lowe’s train their property and tech to how to the customer. After that she called and asked how did you item so cheap, maybe because you purchased a damaged item, I mean come on first she saying I managed then called saying that I purchased damaged one. I told her that I am a Pro customer, I got build saving discount when you purchase over $1500 and I got multiple times like that. Their system automatically reduce prices on some item to total 20% discount and mine similar. I asked if you concerns ask you Pro desk people their the one who process the order.The conclusion is that the Lowe’s needs to provide on going to traning to how communicate with the customer instead of insulting them. Apologize is always best way accept the mistake and move on.I hope Lowe’s team will understand and work on this to impove.Please excuse for any typo errors as I typed fast.
-
February 2024 by Kenna Sue Green
Thanks to Dylan in Appliances for his patience help with my filter number. This man went the extra mile to make my day easier.
-
February 2024 by John E Collins (Johnny)
Price and product availability are hard to beat... however don't count on a Great deal of product knowledge from most of the employees... Maybe a few...
-
February 2024 by Ronnie Thurston
Employees are not very helpful, all seem to be lost
-
February 2024 by Tomme Starr
Always so clean. Employees very nice and helpful!
