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January 2024 by Darrell Smith
I would be very careful renting from this business in Hallsville. I was a customer at this facility for almost 20 years before Right Move Storage bought the units. In those 20 years the previous owner raised prices 1 time. In the first year the new owners bought the units, they raised prices 3 times. They will also charge you a late fee even if you pay before the penalty date if you pay on a date they are closed. I would not recommend doing business with this company.Response: I was in unit 12 at the A&A location on Hwy 80. I will be happy to post canceled checks to show these rate increases. For 20 years, I drove to this location and dropped my check in the drop slot. Your policy of no late fees if paid before the 5th. I was out of town and went up there and paid it by the 5th. But your manager would not count it since you were closed. I received no call, email or text prior to her simply telling me I owed the extra $20. She could care less that I was a 20 year customer and wanted her $20. Well you got your $20 and lost a 20 year customer. Doesn’t make much sense to me. In the 20 years I rented from the other owner, not once was I ever charged a late fee or locked out of my unit for non payment. As a matter of fact, I was paid a month in advance when you took over but was told you do not allow paying in advance. That and considering rates had increased 75% from the previous owner, who could afford to pay a month in advance for a 12x30 unit.Response#2I never opted out of anything. I was never offered an opportunity to opt in. I never signed any paperwork with you people after the sale. The previous owner had both my cell phone for texting and email address. I was simply sent a letter saying the units had been sold and who the new owners were. My review was simply left for others to see what I had experienced. I do see one mistake I made. You’ve just had 3 rate increases not 4. I will correct that. No further communication or response is needed.
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October 2023 by kelly wilson
Kelsey was great!
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June 2023 by Jasmine Izaguirre
Horrible place to rent the day I gotten my 5x10 I was heardThen say we have a zoom meet we need to hurry up when it came down to signing paperwork. I was just told please sign here sign year initial your initial here. Nothing was explain nothing was saying what what I’ll be signing or explain the rules and regulations explain to me when I do they was, or if there is any late charges, how long is grace period before they charge a late charges nothing was told was said anything to me so then I get a phone call and telling me that my bill was $72 instead of $55 trying to get a hold of management let messages never got a phone call back call the next day to make that payment and went from $72 one day did the next day became $92 and the only response I get from anybody is I don’t know I wasn’t there
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April 2022 by B B
I have been very happy with this self storage company. I have currently a storage locker here and prior had a parking spot for an RV as well. I have dealt with other storage places in the area that constantly raised prices (3 times in a year) after move in with a special low price point and didn't even have 24 hour access. ACME hasn't raised prices on me, has automatic payment billing if you want it, and the 24 hour access is great. Anytime I have needed something from management they have responded to my questions very quickly. Highly recommended.
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September 2021 by Hugh Hornsby
I have been having problems with this storage. My fiancee was also listed as the other person on the lease. Now they refuse to let her get her things out of the storage. It's sad, we have been there 2 years. Looking for another storage now.
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December 2020 by Jenninga Hornsby
Great storage
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October 2020 by Patrick Treadway
Safe place to store belongings
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March 2020 by emily zachery
Amazing business! They have always been so friendly and understanding !! I would highly recommend!!
