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March 2024 by Deanna Reynolds
I have never had a problem till recently I have been waiting for a card that says it has been sent 2 times and I still have received it. It is going on a month now. What can I do?
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January 2024 by kelly wilson
No problems for 20 something years. They’re always nice to me if I need to go inside. But in December a missing package showed “delivered” never appeared. Yet they managed to deliver two other packages at that same time. It was a sunny Saturday 11-12. They could have honked or kept package or place inside fence. I don’t know what I’m supposed to do. Now I’m sending everything to a friends address in Longview.
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January 2024 by Misty Rhodes
I have been here 40 years of my life and I have never had the worst customer service as I have until I came into the post office today here in Hallsville. The black young lady that works behind the desk not only did she throw money at me, but literally cussed me out when I asked for the manager he was the one that was standing beside her who actually actually did absolutely nothing. Wow!!!!! We have got to do better for our hometown.
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April 2023 by Andrew Hunt
Was told I could come pick up a package that they “attempted” to deliver even though they were closed. I was told to knock on the door and they would help me. Instead I was treated very rudely, ignored, and then yelled at that they were closed.
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March 2023 by Max Boo
I bought multiple items that were put anywhere else then my doorstep or mail box because of the delivery people being lazy. One of my packages was put in another mailbox, and now they're loosing a box that has multiple items.
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February 2023 by Tyler Cunningham
Constantly losing mail/packages. Have had several marked as delivered and when I call and ask where they are they take my number down and tell me they will call me back, never to be heard from again
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October 2022 by Juan Montoya
Always courteous and prompt.
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August 2022 by Kelly Key
I love doing business in a small town post office title work DPS don't matter all better in a small town
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July 2022 by tyanna geller
Says packages delivered. I have not received it. Asked my delivery person today who “wasn’t the one delivery yesterday and to call post office” I would love too if they ever answer their phone.
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August 2021 by Kelly Marie
One of the older women who works here is, by far, the rudest person I have ever met in a customer service role. Her behavior is unreal.
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February 2021 by Shayna Collins
Haven't received my mail in a WEEK! I know i have had mail every day because of informed delivery. Very important mail!! Not to mention a package that was out for delivery 3 days ago and still has not been delivered. All of my neighbors have got their mail every day. I have called them multiple times, you can never get anyone on the phone that actually works at the hallsville post office to even ask if they will hold my mail at the office for me to pick up. I have even stood outside waiting to catch the mail lady so i could ask for my mail and she blew right by me without stopping and went to my neighbors house. This is completely ridiculous, i wish i could give negative stars.
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January 2021 by Sluggee
I ordered a package with next day delivery and they have had my package for 2 days and they have yet to send it out for delivery
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October 2020 by Ali Dmairi
They put my package in the wrong mailbox. The other person was nice enough to bring it. The mail numbers and names are not remotely close. They need to work on their organization and efficiency for sure. Also took them a week to change my lock on my box. If they are short-handed or something then they should work on staffing. Make an effort. You make a good wage so deliver a good service.
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October 2020 by SeanAmburn
I ordered a package with next day delivery and they have had my package for 2 days and they have yet to send it out for delivery
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January 2020 by Missy Priss
I struggle to even give this post office just one star. I frequently expect packages and at least 2 or 3 times a month, tracking says "out for delivery" then at 4:00 pm, when they close, the status changes to, "held at post office at customer request". That is a flat out lie! The carrier just made a mistake and I have to pay the price. Then you try to call and talk to an agent and the hold time is greater than an hour. I wish we had choices when it came to mail delivery as then maybe they would get their act together.
