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March 2024 by tyler bass
I’m not gonna lie with the extensive damage to my car. I genuinely thought that it would be a long drawn out month and a half process and I was a little skeptical when my salesman, Jim Haas from Hiley Acura on Beach Street gave me the recommendation to go to them. And when I pulled up there, I was nervous, but then I sat down and talked with Matt and he was very comfortable very professional, respectful and honest with me and had great communication and I just want to personally say thank you And give a shout out to him and all of the Acura certified technicians that helped with my car and getting it done and in spectacular timing. Y’all are amazing and I’ll make Sure I recommend factory finish to anybody that I know that needs to get repair work done after an accident 10/10 thank y’all so much
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March 2024 by Alejandro Valdez
They don't leave things right
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February 2024 by Tommy Fenchella
Took my Mazda in believe I worded with Dora she very easy to get a hold of.
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February 2024 by Marla Carter
My jeep was sitting at the shop for 3 months because of a door being on back order. However, Dora and Ramon were the kindest, helpful and understanding to my frustrations during this time. I got my jeep back like it was brand new. Thank you guys for working with me I am beyond excited to have my jeep back!
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February 2024 by Valerie Nunez
this was a great place to fix my car needs ! They were fast and efficient with everything I needed , dora was great and she helped me throughout the whole process
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February 2024 by rylo rodriguez
Where do I start...great service and customer service by your staff! I was amazed by the way the store worked efficiently from start to finish and got everything handled. Thanks again for all your hardwork
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February 2024 by cynthia tovar
Very professional and helpful staff during a difficult time. My car was fixed in a timely manner and looks and runs great. Would definitely use in the future.
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February 2024 by Estoo Garcia
Brought my car in a few days back and I must say I was very pleased with the service and repair. Extremely polite staff combined with a timely fix made for an excellent experience.
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February 2024 by Rodney Ruiz
Left my car looking brand new, I thought it was gonna be totaled! Seriously hit it out of the park. Super impressed
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February 2024 by vivianna guerrero
I brought my car her to get fixed and I experienced amazing and fast service. Definitely recommend this place!
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February 2024 by Matthew Arellano
I recently got in an accident, I went to several collision centers to get estimates. I got the best estimates here and didn’t have to wait. The service was excellent as I was updated every step of the way.
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February 2024 by Aaly Huerta
Factory finish collision center left my vehicle like new, I hope to not get in an accident again but definitely will trust them again. Dora was amazing at communicating and making this process go smoothly. I appreciate her and this company a lot!
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January 2024 by Carlos Livar
I have been dealing with Factory Finish for better than 10 years not mention that I known the family for better than 30 years. This last experience was horrible. My hood was repainted 3 different yet still isn’t right. When I asked the manager/family member about it he said that went above and beyond to make sure this was right. I said are you sure. He pulled my car to the front and gave me keys . I’m still not satisfied with the attitude that I was given so I tried reaching out to the owners nothing. I kept hearing that they were out of town. I even tried going to the different location and got the runaround from another manager/ family member . Three months later still no answer…. That’s okay I am sure glad we were friends because I WOULD HATE to see how Factory Finish treated none paying customer because the paying customer get treated like dirt. Lesson learned next time I’ll take my business elsewhere you try to support local businesses and this is what you get!!!! Again no biggie….. next time I’ll lesson to my insurance adjuster
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January 2024 by Shelly Perez
The 1st time I had to get my car fixed I was absolutely pleased with the work and performance. How ever this time I had a HORRIBLE EXPERIENCE! They had my car for over a month and also didn't repair all the damage to the car. I still have a massive scratch on my mirror and the window is still making noises.
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November 2023 by Pedro Serrano
They became pure lies, they disappointed meService: Body & Trim