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February 2024 by Apple Dailey
This is my 2nd time here. They can be rude... only greeting Latin culture. I speak a little Español!
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February 2024 by Kenthemodel X
Whomever the latina girl who was working between 7pm - 8pm on 2-6-24 is extremely rude and disrespectful. I came in to get my FREE BLK history Notebook from Tmobile and was told I only could get 1 when i told her the other was not for me and i had the second persons seperate phone to show her the code since they are also tmobile but have a disability. She refused to give it to me stating that they had to be inside. BUT MAAM obviously if they are dealing with a disability and i am helping them which is why i showed you the two phones why are you being sooò against giving it its a FREE ITEM. Horrible experience and someone needs to do something about this immediately
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August 2023 by Jacqueline G.
Beware. I would not go to this location. Changed my account and added features without disclosing. I asked for a replacement phone, aware it would cost retail, they charged me for the model I had and gave me a different phone (lower price and lower quality) and shrugged it off with an "oh well" when I said this is not the right phone. Added a tablet to my account without asking and with no explanation. I have called Metro and they are aware and apologized for the shady sales tactics. Metro does not condone these actions! Update: rep lied to her manager and told her I demanded a free phone, I did not. I requested a copy of the receipt and the phone I paid for (whichever model it was). Rep said she could not give me a receipt, and I did not get one at time of transaction. They refused to correct the shady transaction and return of the unwanted and unnecessary tablet. I am currently working with MetroPCS customer service.
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August 2023 by Sonia Pena
Customer service here is very poor. If I could give them a 0, I would. I have been a customer with Metro ever since they existed and never had service like this one. I was told by Metro on 611 call that because I was having issues with paying my bill, the $5.00 charge would be waived, and the rep said that 611 did not know what they were talking about.
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August 2023 by Tania Patterson
My phone was stolen a week ago and my husband took me to metro to add me to his account... they were very helpful in helping me pick out a great phone and getting me set up. Thank you
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July 2023 by Google user
Customer service here is very poor. If I could give them a 0, I would. I have been a customer with Metro ever since they existed and never had service like this one. I was told by Metro on 611 call that because I was having issues with paying my bill, the $5.00 charge would be waived, and the rep said that 611 did not know what they were talking about.
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March 2023 by Ash Ash
The young lady my mom and I spoke with today was very helpful and informative. Thanks for the help!
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January 2023 by Tony Perez
Great customer service!
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November 2022 by Sandy Luna
I have dealt with many advisors and have had good experiences. However, Brenda at this location was superb. She was knowledgeable, friendly and super helpful. She acknowledged everyone who came in while we were there. Her customer service excelled. Brenda is an asset and I will highly recommend her!
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October 2022 by Erica Moore
I appreciate the help I got from these 3 ladies they were sweet and very helpful and they are a 10 in my book thanks
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September 2022 by Alane Moore
I appreciate the help I got from these 3 ladies they were sweet and very helpful and they are a 10 in my book thanks
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August 2022 by Stephen Hilton
Made me feel comfortable. I would definitely recommend the store to my friends and family.
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July 2022 by Mireya Gonzalez (Mireya)
I don't recommend them the employee was extremely rude I was asking about a phone if they had it in stock I'm going to file a complian with corporate office??? I been with metro since 2018 the manager should pay attention who they hire or they will loose customers.
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December 2020 by elii
I have to say this has been by far the best location i have walked in to. Great customer service from the moment i step foot in the store to the moment i walk out the door. Analy, the girl that helped me, was very attentive, knowledgeable and informative. She listened to what i needed and wanted, and guided me to the phone and accessories that fit my needs. So many Metro by T-mobiles out there but this one went above and beyond and met all my expectations, will definitely be back to get my other child his phone! Thank you Analy once again for all your help.
