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November 2023 by John Floyd
I took my brand new 23 F150 to the Saginaw location for a lift and tires. Cord, Clay and the guys were outstanding. I have had many lifted trucks and modified vehicles in my life so I have an understanding of how things can go.Once installed, there was some shaking in the steering wheel. I took it back and we began the process of identifying the cause. It took a few visits and trial and error to identify the issue, but they were professional and worked with me to resolve the issue.They went above and beyond in my opinion and never treated me as a pain in the a$$!There prices were very fair, but I recommend them for great service and dedication to customer satisfaction.Thank you Cord, Clay and the guys! (I'm so horrible about remembering there names!)
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September 2023 by Melanie Valdez
Had an emergency with the tire losing air constantly, I checked the tire pressure before I went and it was low and the man with boots and glasses lied about to pressure saying it was full when it wasn’t and didn’t want to do his job and check the tire to see if they could check for nails or leaks. Not trust worthy and bad service.Replying to owner: have had friends and family have the same terrible experience I had. You didn’t offer to check the sensors you said to take it to the dealership so they could check the sensor. All I asked was to check the tire for a leak and you said the psi was fine and I said yes because I filled it just before I came so I could get there safely and you continued to talk nonsense about a sensor (if you didnt want to work just say that) when I went to a different tire shop, boom they found a leak. It’s crazy how your lack of customer service,attentiveness, and bad work ethic is the customers fault in EVERY review. So when there’s a review addressing our experience and concerns you give VERY sassy and disrespectful remarks. Not a real or (smart) business owner and definitely NOT trustworthy. DONT WASTE TIME AND ENERGY AND THIS SHOP.
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September 2023 by yazmin valdez
I needed my tired checked because it kept saying it was low on air even after I put air in it. I knew right away these guys suck at their job cuz the guy barely even looked at the tire and said it was the sensor. He didn’t bother taking the tire off and inspecting it. Went to my usual tire shop later and it had a nail in it after all. (And my tires aren’t junk, your service just sucks. If you can’t take criticism from customers, don’t be in the customer service business)
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September 2023 by Anthony Smith
they are an great group of people, that got me in and back on the road in under 30 minutes for my tire repair
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August 2023 by Josh
Customer service and pricing is great but the work is subpar whoever is doing the alignments needs to take a refresher course or something I spent close to 2k on tires and 300 on alignments a year later the inner tire is feathering and getting low on tread and yes I have been rotating tires every oil change but it’s unfortunate that I paid for 3 separate alignments from them and it is still garbage I will definitely be seeking somewhere else to get an alignment
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July 2023 by Joey Jimenez
Let me start by saying that I had a call this morning with Cord, owner of Texas Tire Saginaw, who was completely unwilling to make things right. So as a result, I will say that anyone doing business with this shop should be cautious. I should have taken notice of the negative reviews before I gave them a chance. There were several issues that I did NOT get a chance to address with Cord, since he hung up on me because I wouldn't accept his inability to take responsibility for their negligence.First, this shop did not discuss the financing terms with me, rushed through the process and completed the deal before allowing me to look at the paperwork. I would suggest a thorough review of the 3rd party's terms before you give this shop the information because they will proceed regardless.Secondly, it took them several days after getting the wheels and tires installed to get my lock lug nuts, to which I was only provided with one per wheel and a used tire tool. I had to call a few times to stay on them about getting those done.Third, and most important, after driving my truck, I complained to them about the vibrations I was experiencing. I was told that aftermarket wheels with All Terrain tires vibrate more than the factory setup and not to worry. Yesterday, I took the truck to Discount Tire because it worsened and they stated that two wheels were NOT balanced at all and the other two were off significantly to the point that more damage (hubs and suspension) need to be mechanically reviewed. This cost me $130+ to have the tires balanced correctly.I called their corporate office and spoke with Marianna, who's nice but needs CS training on how to speak to people. Agitated with her response and their "internal investigation", she put me through to Cord who says there's nothing he can do because I should have brought it back. Well, it should my choice whether or not to continue to do business with the people who continue to cost me time and money after such negligence. Cord feels differently and rather than make things right by reimbursing me for his shop's negligence rather than hanging up on me. I was agitated and stern but I never cursed or was unprofessional. He never apologized or even seemed concerned about the issue, even after this put me, my family and everyone else on the road in danger.Bottom line: Cord and Texas Tire Saginaw do not care about doing the right thing. They're very unprofessional and lazy in my honest opinion. I think it highly reflects on the owner and his carelessness. As a business owner myself, I understand that customer service is the best way to ruin your company from the inside out. I would not recommend their services to anyone who cares about professionalism, courtesy, integrity and honesty when doing business.
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July 2023 by Robert R
Highly recommend this tire shop very friendly and took care of me immediately. If your in Fort Worth/ Saginaw area you should come and check this guys out.
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July 2023 by Austin Kirkland
Huge shout out to these guys for a quick turnaround after my junky control arm broke (not their fault nor was it a part from them) and they spotted me a tow on a Sunday after hours. Thank you guys for the fantastic service.
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June 2023 by Andrew Quinn
I wish I could give zero stars. I bought new tires here a while back. A week after having new tires I had a bad valve stem even though repairing the tires is free replacement is not so I had to pay for a new valve stem. Then I was told rotations were included. I went up today to get a rotation and was told it would be $240. I called another location and they said normally on trucks with dual rear tires they do half-price rotations. Save your money go somewhere that's actually going to stand behind what they say.Edit- like 90% of the world I don't keep all the files for every transaction I do in my truck. I have a file cabinet at home that has all of them so I came home to find that invoice from when I did the valve stem that had the person's name in the office that I spoke to about the rotation. I believe you, if you're the same man in the office i just spoke with, was there when I came in about the valve stem cuz I was pretty upset and I didn't have my credit card to which you made a smarta** response then as well. And you're correct the amount that the other locations would charge is half price generally except for Pep Boys they'll do a rotation for free I called to verify. Hamms full price is $150 so if I were to have bought tires from them, which they probably would have met or beat tire pricing as they normally do would be $75 a rotation y'all are at 250.00. So you're 100% correct I could have gotten these tires for cheaper somewhere else and gotten savings on rotations and warranties as well. Ve never shopped here before these tires y'all were recommended to me buy somebody in the construction industry with me. But I assure you you have lost my business on every vehicle I own for the rest of my life.
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May 2023 by Samuel Lopez
Stopped by with my family in my truck, had a flat due to a bad valve stem. The guy recommended I’d get a new tire and send me on my way! When I do purchase all new tires definitely won’t be going to them that’s for sure.
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May 2023 by Shawna Nalls
The guys at Texas Tires in Saginaw were great! They were closings when I drove up in need of a tire repair. They opened shop and helped me out.
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May 2023 by Dillon Tollison
Nicest manager of any Texas Tires I've been to, gave me a great price and an awesome look. Shout out to Luke for always taking care of me.
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April 2023 by Maggie White
The short stocky guy with the beard who is often in the office makes his own prices, is rude and flat out lies about what they have in stock. The other guys seem nice but he is super sketchy. Wont be back.
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February 2023 by Jorge Rivera
This place has screwed me.. different brand tire was put on my car. They lied on having stock at different locations same company.. will Not recommend..
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February 2023 by Nathaniel Delgado
I bought parts to my car through them that they never actually put on. Terrible place and they need to be shutdown. I can’t imagine how many people they ripped off.