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November 2023 by Denise Goggans
This place sucks, but their vacuums don't. First of all, I do not need someone standing there at the machine. I can real the screen and prompts and decide what I want to spend for myself. Secondly, the wash didn't get my car clean. A lot of dirt was still on my car. Third, there was trash everywhere. Finally, when I went to use the vacuum, I pulled into several that hardly had suction. I just gave up. Don't waste your money here.
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November 2023 by Jacob Coates
I pay for a membership through Zips. The first time I came to this location about a month ago the guy working here told me they weren’t supposed to let me use my membership here but he would let it slide this time and gave me the basic car wash. Now here it is 815 in the morning and the vacuums aren’t even on when they’re supposed to open at 730. This location is garbage and obviously needs new management.
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November 2023 by Perla Navarrete
I paid $18 for the car wash, my vehicle was half washed. The free vacuums didn’t even vacuum. There was only one employee helping around the whole place. You could lower you price for the low quality of service that’s offered. I cannot recommend this place to anyone.
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November 2023 by Taylor
Avoid this place at all costs. Horrible car wash. This wash leaves scratches on your car and will NOT clean your car. It just wets whatever dirt you have on your car and spreads it around a little bit. Any dead bug guts are basically staying on your car. The attendants there do not even do the pre-wash your vehicle out of laziness. They just sit inside the office despite there being a cleaning station for pre-wash.On top of all of this, they have the AUDACITY to bait and switch you with their promotional wash and then charge you $45 A MONTH AUTOMATICALLY WITHOUT AUTHORIZATION AND THEN REFUSE TO REFUND YOU BECAUSE YOU DIDNT CANCEL A WEEK AGO.
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November 2023 by Kenda S.
Terrible car wash. The vacuums do not work and there are never towels available to spot clean. No one is there to help when needed.
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October 2023 by Cat Ohki
Beware, this car wash left my vehicle dirtier than it came in, and Zips did not make it right. I went on Sunday and there was only one attendant. She was very sweet when I showed her my vehicle right after running my vehicle through the car wash. She informed me she would need to reach out to a manager before letting me go through again or giving me a refund. Once she reached a manager they told her I would have to return the next day, but I don't live in that area and I would be back at work on Monday so this was not a solution for me. Her manager also did not approve a refund. She was empathetic and very professional. I told her I would just call the next day to request a refund but when I called I was sent to a call center where the agent said All car wash sales are final and offered a code for me to go back. Since I don't live in the area the code would do me no good. Now, why the heck didn't they let me go through the wash a second time to clean up my vehicle at that moment?! Makes no sense. And the basic wash is $12!! In my area it costs between $8-$10. Anyway, Terrible wash and terrible customer satisfaction. AVOID this place if you can.
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October 2023 by Lonnie Hambrick
So I joined 1 month ago the gentleman told me it would be $30 month. They charged me $45 and when I called it was nothing but a sales scam. Service terrible. The last and only second time I went the guy didn’t even spray my car down. The location is also very run down and most of the vacuums do not work. I pulled into 4 bays and finally gave up.
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September 2023 by Kelsey S.
My car was damaged irreversibly, I was misled and flat out lied to several times by the attendant on-site regarding both the damage and the membership. Your company makes it impossible to get anything resolved- No one has a phone number to get in touch with the facility (even though that is supposedly the only way to submit a damage claim- funny how that works out), everyone seems to hide behind fine print and generalized statements on your policies. I was told "I apologize, we can't do anything in this department... Oh no, they don't have a phone number" more times than I can count. I even emailed the district manager, twice, almost a month ago and received no response. The attendant didn't even have me sign anything until I was out of the carwash and elbow deep, dripping sweat vacuuming out my car and no one is going to read fine print in that situation. I only went by what he had told me- that I was only signing up for a one month $10 membership. The fact ZIPs refuses to make it right is disgusting and wrong. I know nothing will be done about this because ZIPs does NOT care about their customers (I've been trying for over a month). I intend to spread the word to anyone who will listen. ZIPs takes advantage of people and rips parts off of cars without losing any sleep at night.
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August 2023 by Brandy Hicks
I came in at 8:45am; it says they're open, but no one is here and the vacuums are off. Thinking maybe they open at 9, and the website hasn't been updated, I wait. By 9:30, still nothing. Many people have come and gone in frustration, I was dumb enough to wait. I like to vacuum Before I wash my car, and have Always done it this way. It was my understanding that as a member, I would have unlimited washes and acess to free vacuumes at all times during mormal business hours. The thing is, I drive for Uber, so it's important to me to have a clean car for my riders. I'm leaving, and I'll be going somewhere else (both today, and moving forward) but I decided to leave this review so that others will know it's not very reliable. They used to have great customer care service, but as you can see from other recent reviews, it's gone downhill and they don't seem to care how people feel about it. Sad.
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July 2023 by Kirsten C.
I've come here several times but today was terrible. I regret spending my money. Only a few of the vacuums weren't broken off. And the ones that were on had little to no suction. I couldn't even suck up anything. I also had to wait a few minutes before someone stepped out to guide me onto the track. Don't waste your money.
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June 2023 by tasha stoliker
These guys are normally on point with having everything you need to wipe down your vehicle. I always leave good reviews. Sorry guys this time I find myself not so pleased. Guess you have to take the good and bad. Today I know I’m here early but not towels for wipe down? Come on guys your better that this. If you open the wash the towels should be out. Just being honest. ?Service: Auto detailing
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June 2023 by Clayton B.
Was offered a unlimited car was for the month for $10. I accepted since it is cheaper than the wash I was going to get. The employee signed me up for the monthly membership that I did not want or agree to. I got charged $10 for that visit and then after reviewing recent charges on my card, I noticed I had been charged $35 dollars for the month and I have not even taken my car there this month. I reached out to corporate to cancel my membership and they said they don't issue refunds.
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June 2023 by Jerry Furget
Went to get a car wash and employee offered a month for $10. Zips employee stated this plan would not auto renew. I asked several times that it would not renew after the month and the employee confirmed it would not. Now this month I was charged $35. Not happy with Zips deceptive sales tactics. I will no longer use Zips.
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June 2023 by Melissa Kendel
Do not waste your money at the car wash. I paid for the mid-grade wash and my car still have bugs all over the windshield, dirt on the sides and back. I asked them to re wash it. They said it wasn’t their problem because the their car wash didn’t clean it well.
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May 2023 by Ramiro M.
Service was good, didn't have any trash cans to throw out trash, not too many vacuums but if your coming to get your car wash. Pretty good though.