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March 2024 by Crystal
My first time here, it was the most AWESOME experience. Everyone is VERY NICE and VERY PROFESSIONAL. They also have the BEST PRICES. HIGHLY RECOMMEND COMING HERE
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March 2024 by Burmaster. Charly
Service was quick; However, I was in to be examined for contacts and was told by the eye doctor, rather than asked, that I would have to buy glasses as well. Upon asking one of the other employees, it was not mandatory to buy the glasses as well. So great service, but also very keen on sales.
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March 2024 by Brenda
The attention was very good, the whole family went and they treated my children very well, they know how to work with children, from the moment we entered until we left the attention was very good and Dr Matos is excellent and knows how to explain our concerns very well.
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March 2024 by Francine Richardson
First, everyone who assisted me was professional and friendly.Dr. Chin was exceptional, he was genuinely concerned about my injury and ensured I was ok. I came in with an eye injury from my contacts. I was seen almost immediately. It was a busy Saturday morning, but it sure was moving fast. Great Doctors and a great clinic.
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March 2024 by Kay Abbott
Jordan was very helpful with getting the right pair of glasses for me. He was very professional and made sure I received my Insurance. I absolutely love my new glasses.
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March 2024 by Jessica Walker
I scheduled an appointment to not be seen at my appointment time. There was two people with the first name Jessica and no one addressed us or called out by last name, so there was confusion and the other one would get mad every time it was my turn and not hers. The exam was super rushed and I’m not sure my prescription is even right. When I got to the contacts trail, they were out of contacts for the numbers I needed so I was given two of the closest numbers to trial, even though it isn’t accurate. Also wasn’t my brand of contacts. Then when it was time to sit and order glasses or contacts, I was “greeted” by Jasmyn. You could clearly see that she didn’t want to be there and she barely spoke to me. She was, however having a conversation with the girl next to her and assisting her with her customer. Apparently, there was an issue with my insurance pulling to verify my allowances and she was frustrated with entering them manually. Understandable but things happen and it was not my fault. She was rude from the second she sat down with me and didn’t ask me about ordering contacts or glasses or even updating my current pairs of glasses to the new prescription. After about thirty minutes, of her clearly not wanting to help me and process my order, I asked for a print out of my prescription to order my own contacts (with another company) and process my own lens replacement or ordering new frames with another company. From the moment I walked in, the staff there was clearly uninterested in their jobs. I stood at the counter waiting to check in for ten minutes because the guys were finishing their conversation, despite seeing me walk in. I have come here the past few years and each time, the service falls short. I will be taking my money elsewhere and finding another place for my annual exams.
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March 2024 by Tanja Mccain
Jasmyn is amazing , Professional and very sweet will definitely go back when she is there
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March 2024 by Anekah Wissinger
Dr Chen was my doctor and he was honestly very funny. I had a very good experience.
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March 2024 by Texanna Fernandez
Nice customer service interaction.
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March 2024 by C. Alan Donohoe
Why have me here ten minutes early just to make me wait an hour? I received an email with instructions that I followed!! Within this email it stated that the appointment would be an estimated hour.. if I pay for a service I want that service to do what they claim to do!! You will not make the hour time frame they give you so plan for longer!!!
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March 2024 by Britt
I love this place! Everyone was so nice! Maria helped me pick out my glasses and I’d recommend her to everyone! The doctors and staff were all amazing. Great experience! Will definitely go again!
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March 2024 by Shanice McCain
Miss Jasmyn was an amazing help!!! I recommend asking for her when you come visit Americas Best, she is definitely AMERICAS BEST!!!!
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March 2024 by Sean Villa
Appointment set up for 03:40PM. I was told to come in early to fill out a questionnaire. Showed up at 0315PM. It’s now 1632PM and I have yet to be seen for an appointment.Ridiculous.
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March 2024 by Ariana Cotton
I would not recommend this business for a couple reasons.The appointment times are not kept. We waited well past our appointment time to be seen.They are unorganized and always “busy” or short handed. The environment is a bit chaotic.They are not knowledgeable about insurance plans and are very much focused on upselling name brand glasses.The wait time for your glasses is much longer than any other place I have been too. The wait is a FULL 10-14 BUSINESS days.They also like to answer the phone to immediately put you on hold and forget about you to the point you have to hang up and call back.I regret having ordered my child’s glasses from here. If I could get a refund and go else where I absolutely would.
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March 2024 by Hope Young
I had a good experience. Maria was helped me get glasses. She was so awesome.
