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January 2024 by Eugene Iorgov
I stayed at Best Western for clean rooms, bathroom, working refrigerator and microwave. The Harker Heights room was a change from the original room. I was on the end of a long trip staying one night. The room was two beds. I travel alone and two beds is extra for me. The refrigerator and microwave were in a separate closet outside the bathroom. The bathroom door had to be closed to use the MW or refrigerator. This particular room has a refrigerator with a little freezer that actually works. Very nice. On long trips, I use the refrigerator for many small items like cheese , salad dressing, hummus, yogurt. Best Western microwaves are all black plastic. I can barely make the microwave do anything but simple heat up covered food. All the Best Western microwaves are in dark, hard to access places. The controls are black plastic push buttons on a black background. All Best Western rooms on my trip had very weak lights. No ovrrhead light except the entrance area. I had to use a flashlight to operate the microwave for poor lighting. I use a Amazon Fire TV WIFI when I travel. Best Western has smart TVs with HDMI CABLE plugs . Best Western invites you to sign on to Best Western WiFi . It makes the entertainment value of WiFi a real option. The only problem can be a long distance from a electric plug for the WiFi receiver into the HDML Plug in the back of the TV. Some Best Western front desk have a extra TV remote to access the HDML source. Then you can sign into Wi-Fi. I watch a lot of sports. You will need your Amazon password to use the Fire TV. This Harker Heights location has a outdoor pool. I did not use any facilities at the hotel. Would recommend this hotel for Harker Heights and Killeen area. Big HEB grocery store across the street from hotel. Gas stations, fast food near the hotel.Safety: This room had plugs for charging devices.All the plugs in the lamps and walls are worn out. My plugs barely made contact with the plug. Very loose plugs. As if very worn out condition. It could be a safety issue with loose plugs falling out .
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December 2023 by Nena Holt
We stay at this location every time we visit my in laws and it is excellent every time. The breakfast has a great selection, the hotel is always clean, the staff is always friendly, welcoming, and prompt to answer any requests. The beds are comfortable. It is close to restaurants and many businesses. I highly recommend this hotel.
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December 2023 by dan mckay
It was okay not a bad place to stay, just thought it would be a little nicer for the rating.
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November 2023 by The_Future_ Jelly
It was in a great place for what we were there for. The service amazing room had an odor though!
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November 2023 by Itz YESSUR Musik
Worst place ever. Bad service and fire ants in the beds. I do not recommend. Tried to call and reconcile the situation and the staff working cussed me out. Please do not book a room hereSafety: Not safe at allNoteworthy details: Do not book rooms here
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October 2023 by Shannon Williams
Walkability: Super HEB across street
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October 2023 by A Morris
Place was older but well kept and very clean. Actually, the cleaning product used was so strong it gave me a headache and we had to open the window. Front dest was nice and breakfast was decent. Otherwise, it was a nice stay.
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September 2023 by april morris
Place was older but well kept and very clean. Actually, the cleaning product used was so strong it gave me a headache and we had to open the window. Front dest was nice and breakfast was decent. Otherwise, it was a nice stay.
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September 2023 by Chris
I'll give this place a 4.6 out of 5, just cause the room had a strange and faint odor, like stagnant/old air, which can permeate on to things like the fabrics, pillows, etc. But not a huge deal, especially with every other aspect of the hotel being exceptional. From the hospitable staff to the great breakfast, the latter of which actually surprised me as the breakfast was better than most hotels I've been to.
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September 2023 by Boo Dan
This is by far the nicest place to stay in town. The entire place is clean and safe and the rooms are very comfortable. I will recommend this hotel to all of my friends and family and I plan on coming back soon.
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September 2023 by Summer M.
Do NOT stay here!!! Go elsewhere!! WARNING!!! No lighting in room! Be prepared to stumble over TORN carpet into a dark room with NO light switches ! 2 sets or towels for a 4 person suite??!! What?! Place had a power outage when we checked in in Sept 2023 and had to wait an extra hour and 15 minutes... without any apology or anything from front desk!! and no internet and weird things going on with elevator! Btw- here we are 2.5 he after piwer outage and still no internet! How am I to work?!! How do I explain this to my manager?! Forget about using the WiFi! There really is no WiFi and front desk will yell at you that internet is working if you call and ask for internet password! Tells me there is no internet password! Btw look in bath tub and look in sink and look in towel rack.... Why should there be HAIR THERE?!! Yuck! Hair on the towel rack! And shall we talk about the a/c ???! Ac is set by the unit at the window and does NOT cool room despite being set at 60! Nothing about this room is up to date! There are barely any plugs ! Not enough room to plug in 2 cell phones and 2 laptops! Well I guess we could unplug the A/c and use that plug to charge laptop! Btw it's 99 degrees outside in autumn in Texas Hull Country! No one unplugs A/C! Don't bother calling front desk- they will lie to you and they don't care that you don't have internet or TV reception or A/C ! Staff is very rude and incompetent- takes 45 minutes to CB rack in! I will never stay here again and will certainly avoid all Bear Western places in the future! I would have done better staying in my vehicle in Walmart parking lot! Don't stay at the Best Western on Cunningham Rd in Killeen Texas 76542 ! It's a rotten place! WARNING do not stay here!! Well I do like this cute bit of art work!
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May 2023 by Anna Ortiz (Anika)
The managers are actual human beings, they both are genuine, kind, smart,
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May 2023 by Chantell Moody
Great hotel stay. Feels welcoming, nice and clean along with friendly/thorough staff. Would be my first pick in the area.
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February 2023 by Pam Hinojosa
Highly recommend rooms and Hotel was extremely clean soft bed friendly staff and allowed early check in due to us working overtime will return .
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January 2023 by clayster
Was on a business trip, hotel was great but the customer service was even better. I left my headphones and forgot about them for over a month. Called them and they still had them, even shipped them to me! Thanks again Jhanvi and Tina!
