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August 2023 by Google user
I arrived to the bank and it was closed early. Several cars were outside. This is the second time this has happened to me. Next time I would like to be reimbursed for gas, thank you!
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June 2022 by Girl Bye
Whenever I come to this drive thru I have to wait for the car or cars in front of me, which is reasonable; but I also have to wait another ten-fifthteen minutes when I actually get to the window. All I did was send up my stuff and I'm automatically told to please wait some more. I only had to deposit a signed check. This is ridiculous!!!! Thirty minutes or more to deposit a check. I only had one car in front of me. Next, time I will walk into the bank because I'm just sitting here burning unnecessary gas for an easy transaction.
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April 2022 by Sophie Pierce
Do not bank with them! They are absolutely awful!!! They do not care about you. They charge you for everything and lie about it. They will charge you for the same NSF fee multiple times. They will charge you for fees you didn't even know changed in their policy. Then they refuse to let you close your account and continue to charge you even more which should be absolutely illegal!0 stars. Absolutely horrible bank and customer service.
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June 2020 by R L.
I have been a customer since 1983 and if this new mobile banking system doesn't improve I may be ending our relationship. I've been locked out of my account for 5 days now, called several times and was told I would have to physically come in to get unlocked. I went in and was given a temp password, used it updated my password and when I went to see my account it was unavailable. Spent a great deal of time on hold and taking the time to drive to the bank and I get, its unavailable! So needless to say I am extremely unhappy and highly ticked off. I will most likely be closing this account and switching to Usaa. I would not recommend this banking institution to anyone, stay far away!!!!!
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August 2019 by Slim Satire
I've used this bank for years. Pretty good considering they're open seven days a week for most of the year, minus holidays. Anyhow the account is free. Locations are across Texas. I can't ask for much else.
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March 2019 by T. H. Barr
Nice, professional folks
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February 2019 by T Tanya
Elvin Santiago is an awesome banker with patience for the customers. The world needs more people like him.
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February 2019 by Jonathan Young
Great placr
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June 2012 by Kelly Worth
They should change the name of the bank to the 1st Bank of Fees. Charged me $2 every time I checked my balance at an ATM, also if you draw out money you get double charged from ATM and their bank. Also, they will let you overdraw your account and then they start with more fees. $3 per day while you are overdrawn. I wouldnt bank here if it was the bank on earth. You have been WARNED !
