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February 2023 by Google user
Run for the hills!!!! I can’t believe this bank scammed me out of $14 within a month. They change banking requirements and still send paper statements for a fee even if you opt out prior. Now I want to cancel because of poor customer service and it’s a $24 closing fee. First time being robbed by a company. Who do I call for this? 0/5 stars. Save yourself the trouble.
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February 2023 by Xiomara Santos
Run for the hills!!!! I can’t believe this bank scammed me out of $14 within a month. They change banking requirements and still send paper statements for a fee even if you opt out prior. Now I want to cancel because of poor customer service and it’s a $24 closing fee. First time being robbed by a company. Who do I call for this? 0/5 stars. Save yourself the trouble.
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December 2022 by jaycee turnquist
This is a great bank, I've never had any issues with this bank. The employees are always so helpful and trying to ensure that everything you want to do gifts completed. I use a debit card system and I'm able to use it anywhere no charge is nothing. I always look forward to doing business with 1st national bank. Just a great bunch of people
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August 2022 by A Moore
Pulled into the drive thru at 3:42 PM. My forms were already filled out and signed and I sent them over immediately. I was greeted within one minute. I made a simple withdrawal of $300, but needed to use the drive thru as I wanted specific bills. However, my withdrawal form had the increments notated. I did not receive my cash until 4:07 PM. How come this is a constant problem? And how can Chase Bank (right next door) perform similar transactions within one to two minutes?
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June 2022 by Thomas Mizera
I haven't had any direct issues with this bank. I find that going inside is still as easy as the drive through. Any delays I've had is when they are helping customers thoroughly. I don't know about others, but it's a good place for when I go.
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February 2022 by David Dil
Got here right at closing. Grabbed the shuttle and started filling out my withdraw form. They raised the window. Called and they said they are closed. Asked if they wanted the shuttle back, they need to come get it.
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November 2021 by seb hn
Does not pick up ? .
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February 2021 by Sasha Rivera
Dive thru opens at 730. 7:35 and no one is available.
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December 2020 by Daniel Jeronimo
Very slow service at drive- thru.
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July 2020 by Cynthia Martinez
Worst Bank in the world.Waited at the drive thur for 45min, line never moved. I was the 3rd people in line I left. You need help Thank God I dont bank there.
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June 2020 by R L.
I have been a customer since 1983 and if this new mobile banking system doesn't improve I may be ending our relationship. I've been locked out of my account for 5 days now, called several times and was told I would have to physically come in to get unlocked. I went in and was given a temp password, used it updated my password and when I went to see my account it was unavailable. Spent a great deal of time on hold and taking the time to drive to the bank and I get, its unavailable! So needless to say I am extremely unhappy and highly ticked off. I will most likely be closing this account and switching to Usaa. I would not recommend this banking institution to anyone, stay far away!!!!!
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February 2020 by Rhonda Brown
I went to two locations in Heights to have a form notarized. At neither location was a notary available. The customer service worker attempted to contact a third location but took too long. Is it too much expect a notary on duty during office hours?
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January 2020 by lamont washington
Waited in the drive thru for 22 minutes. When someone finally assisted they could not tell me the max I could withdraw over the telecom. So, we played the guessing game. Can I withdraw this amount, no. Dropped down, can I withdraw this amount no.
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March 2018 by Shannon Jones
Extremely rude and scam customers. Take all your money. DO NOT use them!
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November 2016 by John Butterbaugh
Going into the lobby is quicker than the drive thru, most of the time.
