-
June 2023 by Lisa Davis
Terrible customer service! The staff is rude. Lady was on her phone instead of tending to customers.
-
February 2023 by JD Locke
This HEB location is the first location where the teller mumbled the entire short conversation. I gave the teller my bank card and stated I wanted to make a cash deposit. She mumbled mmmhum. Then I asked for a balance and she mumbled mmmmk. I received my balance and said thank you and I didn't even get a mumble. I believe her name is Miranda and her teller number is #1095.This younger generation is rude.
-
February 2023 by Mr. Mojo Risin
This HEB location is the first location where the teller mumbled the entire short conversation. I gave the teller my bank card and stated I wanted to make a cash deposit. She mumbled mmmhum. Then I asked for a balance and she mumbled mmmmk. I received my balance and said thank you and I didn't even get a mumble. I believe her name is Miranda and her teller number is #1095.This younger generation is rude.
-
September 2022 by John Thomas
Great Customer Service Every Time I Visit The H‑E‑B Harker Heights Branch..
-
May 2022 by William R.
This bank is nothing but vultures. If I could give negative stars it would be negative five stars and not this just one branch but the entire company. While I had negative exchanges with them in the past my son and his girlfriend decided to give them a chance opened a joint account. My son had some money trouble and tried to get a loan for 400 dollars from an outside source. Unfortunately the loan was a scam and they instead tried to take his money and latter her account was hacked from an unknown outside source. They had the account froze for the investigation which is proper but after this they didn't care and we're not helping or systemic to thier situation at all. Wanting to close the accounts and having very little money in the account since she lost her job they had to fight to get 20 dollars out of the bank and because of the short time they had the account they were charged 25 dollars to close both accounts. They always go by the book regardless of the situation. They never consider people's situations when things like this occurs. Even if you have only .30 cents in a account they will still hit you with this fee as they found out. They see people in bad situations as opportunities to exploit not a place where they can actually help you. After all all these fees add up and if they hold your money they can get interest off it. My son who has an account with a great bank 'chase' was surprised by thier cold uncaring manner due to how helpful and understanding Chase has always been if he had any situation come up with his account. These people have the options to wave fees they just chose not too. That is very small minded considering the state of the world right now. So beware doing business with these heartless people and do it at your own risk.
-
March 2022 by Paul Rodriguez
Highway robbery. I would not recommend anyone I know to this bank.
-
November 2021 by seb hn
Does not pick up ? .
-
September 2020 by John Bush
Good down home bank
-
February 2020 by D A.
Worst customer service I have ever experienced. They used to have a few who worked here who were decent. Not anymore. All the women who work here are rude and nasty. No customer service skills whatsoever.
-
June 2019 by Pat Brown
Bank teller did not put my check order in. They gave me 10 temporary checks which are useless. No one will take them. I will no longer use the bank inside heb on Indian trail. I would be fired if I did not do my job.
-
March 2019 by Rich Doyle
I'm new to the bank but my son's have accounts here , and I have seen nothing but great service , Melissa at the Harker Heights HEB branch is awesome.
-
November 2018 by tia s
They are a bunch of liars and instead of making it right they place the blame on you. Wanted to update this. Found out my account was compromised. Still waiting for bank to make it right.
-
August 2018 by Evelyn Marie
I have been going here for years and they always greet me fast friendly. The knowledgable staff has always been helpful and met all my needs.
-
April 2018 by Jonathan Young
Great place
-
October 2016 by Jordyn Harmon
I had the branch manger (cherlin) help me and she was arguementive, rude, had a bad tone, no time concerned and wasnt friendly. This is my first bad experience here!