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July 2022 by Alexis R.
Overall, I'm giving this place a two star rating and here's why. The salesman that we were working with was absolutely great. Bonnie from Denver Mattress did a wonderful job by helping us decide on a mattress, along with the gentleman from furniture row. I wish that I could remember his name because he honestly deserves more than a raise for what he did. He was very nice, kind hearted, understanding, and helpful through the entire process and kept us updated on when all of our furniture pieces were coming in. My husband and I made two separate purchases on separate accounts, he was very nice enough to work with Denver mattress next door to do a joint delivery for the bedroom furniture and living room furniture that my husband bought and for the mattress that I had purchased through Denver Mattress. He informed us that our living room set and bedroom set was ready to be delivered. My husband scheduled a day that worked best for both of us to have everything delivered and spoke to a lady from Denver Mattress to do a joint delivery for the mattress on the same day. Well apparently the lady did not do her job as to writing down/inputing the delivery date into the computer. Fast Forward to delivery day. The lady from Denver Mattress failed to do her job to have the mattress delivered with the remainder of the furniture. So when my living room set and bedroom set were delivered, our mattress was no where to be found. My husband and I were on the phone with the Harker Heights location for an hour or two trying to figure out how delivery was messed up and why that individual never inputted the information into the computer. I feel so bad for the gentleman that helped us with purchasing our furniture having to literally do someone else's job and he shouldn't had to. Him and another one of his coworkers personally delivered our mattress with their personal truck while they were both off the clock. Delivery in regards to our living room set and bedroom set. When it comes to helping decide and working with sales for furniture, they get a five stars. When it comes to scheduling a delivery date and having the items delivered I would give this company a zero. My husband signed to have everything delivered and paid extra for them to put it together since I am currently pregnant. The delivery team of Furniture Row had failed at that tremendously and I personally believe that they deserved to be fired. She had a friend at our house to be watch of the delivery and she called and told us that these three men dropped off everything and left after she told them we requested and paid for everything to be assembled. my husband and I caught them at the end of the road and proceeded to laugh. Your job is to carefully deliver furniture to your customers homes and assemble the items if requested. If you're too lazy to do the job that you signed for than happily get another job. Due to to the careless act of the female scheduler and the delivery drivers, we will not be buying anymore furniture from this company.
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May 2022 by Heather N.
Store promised a store credit on a defective couch that rusted within the first 12 months. Then changed their minds and corporate said not our problem. Low quality product and no ethics as a company.
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May 2022 by Tanesha Taylor-farmer
Whole process was very fast and Alysia was wonderful and very knowledgeable.
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May 2022 by JennyandSascha Campbell
Josh was very professional and knowledgeable about the products they sell. He helped us make the right purchase.
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January 2022 by Wesley Powell
My sales person Austin was very helpful in helping find what I need for excellent prices.
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January 2022 by Darla Menking
Nice salesperson. No pressure. I got 2 of the 3 pieces I wanted. Have to wait for the last piece to arrive.
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January 2022 by Paul Hoggard
Josh was awesome in helping. And we got an good price on a nice sectional sofa!
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January 2022 by Linda Mulligan
Customer service was great; friendly and courteous. Answered all questions professionally and with a sense of humor too. Though, not to their liking, furniture has a major lengthy arrival time but they made it sound so durable. We will be back
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January 2022 by Noelle Montag
We loved the new showroom- beautiful and bright. Our salesperson, Austin was friendly and knowledgeable. He listened to our needs and gave us ample information about sales, warranties and delivery timelines. We were thrilled with the huge selection of couches, coffee tables and dining sets. We purchased many items a couple days later after emailing back and forth with Austin. Seamless transaction!
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December 2021 by FRED SAENZ
Many thanks to Jesse for helping us out with our recent purchase. We like your products, warranty and service. We recommend furniture Row.
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December 2021 by LUV LEE
I would highly recommend Furniture Row to anyone shopping for great quality, stylish and affordable furniture for their homes. Their team let’s you shop in peace without pressing for a sale which is a plus for me. They offer a variety of design styles, and you’re not waiting a ridiculous amount of time to get your items. You all get a 10 across the board!
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December 2021 by Mervana 1234
Alysia is an absolute joy to work with. She is very knowledgeable and always answers my questions. I will definitely come back and see her!
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November 2021 by Richard Talabay
Even though we went during their remodel, the selection was great! Jaclyn was super helpful! Also - did you know power reclining furniture can now be cordless?! ? The battery packs they have at furniture row are good for a month (if I remember correctly) and beep when they need to be recharged! Awesome, so we can put stuff away from a wall ?.
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November 2021 by karen burdine
Very cordial young man, Marcos, greeted at the door. Advised him if what we were looking for and he took us right to it. Explained that some items could take up to 6 months to secure, which I really appreciate him explaining to us. But with luck the item I purchased will take 2 to 3 weeks. It was a pleasure working with such a nice young man
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October 2021 by Rye Bailey
Spent lots of money here. Almost 1k on 3 bookshelves. Waited forever to get the product. No communication from the store. Finally got a bookshelf the last week of September (was told June delivery when purchased in April), and one of the backs is busted. I won’t be back.UPDATE: Was contacted by a manager at the store. The store replaced our broken bookshelf with another one. Took about another 2-3 weeks to resolve and we had to take the broken shelf back to the store. The store also gave us $100 refund, which basically covered gas expense for us. Better than nothing for sure, but barely better. Still probably not worth my time or the headache in the future. Still will up the star rating to 2.