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July 2022 by Alexis R.
Overall, I'm giving this place a two star rating and here's why. The salesman that we were working with was absolutely great. Bonnie from Denver Mattress did a wonderful job by helping us decide on a mattress, along with the gentleman from furniture row. I wish that I could remember his name because he honestly deserves more than a raise for what he did. He was very nice, kind hearted, understanding, and helpful through the entire process and kept us updated on when all of our furniture pieces were coming in. My husband and I made two separate purchases on separate accounts, he was very nice enough to work with Denver mattress next door to do a joint delivery for the bedroom furniture and living room furniture that my husband bought and for the mattress that I had purchased through Denver Mattress. He informed us that our living room set and bedroom set was ready to be delivered. My husband scheduled a day that worked best for both of us to have everything delivered and spoke to a lady from Denver Mattress to do a joint delivery for the mattress on the same day. Well apparently the lady did not do her job as to writing down/inputing the delivery date into the computer. Fast Forward to delivery day. The lady from Denver Mattress failed to do her job to have the mattress delivered with the remainder of the furniture. So when my living room set and bedroom set were delivered, our mattress was no where to be found. My husband and I were on the phone with the Harker Heights location for an hour or two trying to figure out how delivery was messed up and why that individual never inputted the information into the computer. I feel so bad for the gentleman that helped us with purchasing our furniture having to literally do someone else's job and he shouldn't had to. Him and another one of his coworkers personally delivered our mattress with their personal truck while they were both off the clock. Delivery in regards to our living room set and bedroom set. When it comes to helping decide and working with sales for furniture, they get a five stars. When it comes to scheduling a delivery date and having the items delivered I would give this company a zero. My husband signed to have everything delivered and paid extra for them to put it together since I am currently pregnant. The delivery team of Furniture Row had failed at that tremendously and I personally believe that they deserved to be fired. She had a friend at our house to be watch of the delivery and she called and told us that these three men dropped off everything and left after she told them we requested and paid for everything to be assembled. my husband and I caught them at the end of the road and proceeded to laugh. Your job is to carefully deliver furniture to your customers homes and assemble the items if requested. If you're too lazy to do the job that you signed for than happily get another job. Due to to the careless act of the female scheduler and the delivery drivers, we will not be buying anymore furniture from this company.
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May 2022 by Heather N.
Store promised a store credit on a defective couch that rusted within the first 12 months. Then changed their minds and corporate said not our problem. Low quality product and no ethics as a company.
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March 2022 by Josh D.
As an update, management left a message on my previous review that is an empty attempt to mitigate a poor review. They didn't give a crap about my issue when I contacted them again. I only ordered an expensive sectional that apparently doesn't come with all parts. Avoid this place like the plague.
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October 2021 by Rye B.
After a pretty bad experience all around (6 month wait, spending $900, damaged furniture upon arrival) Furniture Row did provide a $100 refund which essentially covered gas back and forth to the store multiple times and replaced our broken bookshelf. Glad they attempted to do something to make it right. Regardless, I won't shop here again.
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August 2021 by Shekia H.
My husband and I were interested in buying furniture for our new home and no one greeted us or asked if we needed any assistance. Literally every employee looked at us and didn't say a word. Will never return to this store again. They need to learn customer service etiquette. Maybe that is why no customers were there shopping.
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July 2021 by Will B.
Sales experience was great, delivery experience: terrible. Showed up 1.5 hours late with half the furniture, said they were going to get it and come right back, it's now 5 hours after the delivery window and nothing. Terrible customer service. You should be ashamed.
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July 2020 by Niesha T.
I've had a horrible experience at the Killeen /Harker Heights location ! I ordered a table back in May ... in June the wrong table is delivered. I called the store they tell me to keep this table and my table will be in end of July . I call today to get an ETA and now they say end of September. I ask to speak to the sales person Norman and he is never there . Customer service is horrible . I'm very dissatisfied with this whole process. N.Thompson
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June 2020 by Angelica L.
This review is early, as I have not yet received my furniture (it is scheduled for June 24th), but I encountered a truly phenomenal sales specialist and wanted to leave a review. I recently relocated to Texas and decided to start fresh as far as furniture. Due to Covid-19 I have not been eager to look for furniture and I also didn't want to rush an online purchase I would come to regret; money is also tight. Today, with my mask in place, I made a stop to Furniture Row, I was hesitant to do so, mainly because of the mixed reviews. I'm happy I went in. My only goal today was to find a sofa. I was greeted by staff when I entered. The sales specialist to provide assistance was Roy. Roy gave a warm welcome and asked if I needed specific help, but then left me to my business; high pressure sales would have had me about face. As I wandered he checked on me once more. I found a few items I was considering, but was not quite set on. Roy noticed I had spent some time with a particular set. Lucky enough it was in stock, but the pricing out of budget. Roy helped negotiate a reasonable price and arrange for delivery for only about a week out. This young man is only 20, but incredibly respectful, knowledgeable and enjoyable to work with. I'm am pleased with the whole process. This store is lucky to have found him. All the employees were friendly. Overall the store has a decent selection. The floor/showroom offers a glimpse at many styles and budgets. I selected items that were in the store so I could set up my living room ASAP. I can't yet vouch for the delivery and set up process, but I'm hopeful it will all go as smooth as my initial experience. Thank you all for being awesome during these stressful times.
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February 2020 by Elizabeth V.
We had new beds delivered this evening from furniture row in Harker Heights. Mark and Derrick set up beds in a timely manner. Very polite and professional! Great customer service! Thank you!
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January 2020 by Kelley S.
My husband and I had a pleasant experience with K at Furniture Row. She helped us find the perfect dining room set. Also, Maurice & Miles delivered and assembled our furniture today and I must these guys were professional and on time with the delivery!
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July 2019 by liz warren
I don't know, nice stuff, big bucks. But maybe that's what stuff costs nowadays.
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June 2019 by Hilife A.
OVER PRICED!!!!! My husband and I went to Furniture Row earlier today looking for a dinning table. Well, I have already been eyeing on a specific dining set for about a year now and I was hoping that a Fourth of July sale can be a prime change for purchase. Nope!! The same dining set that I been looking at is still the same price with only $200 off. The sales person told my husband that there is nothing much he can do and that he has already checked with other competitors and no other business has a better deal. Dinning room table with 4 chairs and additional 2 chairs came out to $1400 + $100 delivery. If we choose to include the server, all together it would cost us $2,100. Well, we came home and we just so happened to browse on the internet. We found the same furniture but under a different name at Rooms-To-Go....with all the items stated above, the cost came out to $1554 w/o tax. Also I was gonna buy one of those kiddy chairs that converts into a soccer ball for my son. They have it at Furniture Row for $149. You can find the same one on Amazon for $67. All in all I feel that this place has over prized furnitures.
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January 2019 by toni andrews
Nice, bought a dinning table. Will buy again.
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October 2018 by Kim Dillard
Well so far I'm not impressed with the place. I ordered a table and chairs about 4 weeks ago. Was told I would be called when it came in approx a week later. 2 weeks after I bought it I hadn't received a call, so I called to check on it and schedule delivery. It was there, I scheduled delivery for a week out, which is tomorrow. I was told I would receive a call the night before with delivery time. I hadn't received a at 5:45 and they close at 6pm so I called to see what time tomorrow they would be coming. I was told that the manager was still making the schedule and would call me back in 30 minutes. It's 730pm now and still no call, store is closed, and i have no clue when it could be coming tomorrow or if it even will! So frustrating
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April 2018 by Evelina Bartnick
Purchased an entertainment center on 2/18/2018. It was delivered four weeks later without all the parts & pieces. Everything was left in my living room unassembled. A new entertainment center was to be delivered on 31 March 2018 between 6-8pm. It's 1 April 2018, about to make a second payment, and NO ENTERTAINMENT CENTER.
