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January 2024 by Matt H.
Embarrassed, frustrated and feeling conned. I'm an ace reward member and have spent a lot of money at the Georgetown location believing this was an American company honoring American values. I have purposely avoided Home Depot and Lowe's to spend my money on local business. F that! This company just took advantage of a single mom, senior citizen and disabled vet all while acting like they were doing everyone a favor! My girlfriend needed a lawn mower and when I picked it up for her I didn't realize how much she paid for it? When I got it to her house she told me $540.....I almost messed myself. I told her it was a $300 mower at best. Well.....she found it at Lowe's for $125 cheaper. The mower that I unloaded off my trailer was scratched up and poorly assembled. This is a single mom who trusted these people. I took time out of my day to drive an extra 30'miles to pick it up for her. I'm done with ace....funny how they do away with their veteran discount after ice storms or on higher dollar equipment. Funny how they break your trust for a few extra bucks! America is dying and this company is part of the cancer. I'll go back to Home Depot and deal with the California rejects they employ. If anybody from heights lumber has a problem I'm happy to discuss, in person or wherever. Frauds!. Harbor freight honors veterans Ace does not.
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September 2023 by NatureLove Naturalist
We purchased building materials with them many time and had great customer service experience, Stephani took care of all our needs, even when materials delivered was the wrong size, she worked her magic and correct items were delivery in a manner of few hours. Delivery was amazing in a timely manner and the drivers were outstanding (I wish I remember the name of one that even brought our trash can back from the curb, he truly went above the expectations).Highly recommend this store. Thank you.
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September 2023 by Lynda Wade
The male employee treated me with respect. He was friendly and helpful.
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August 2023 by James Holverson
I love the care and attention to detail the crew at heights lumber take for us contractors. Stephanie & Tony are both highly qualified to take my order, and make sure I have what I need to get the job done. Scotty makes sure I have the right windows on time as well. Thank you Heights Lumber for taking care of me and my customers.
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August 2023 by Frank Acevedo
I go almost every day as a contractor. Yes Why Not! Remodeling Services. And they're amazing. Tony you are the BEST ??
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August 2023 by A G
Don't shop here unless you are a contractor planning to buy $$$$$$ worth of stuff because they have no respect for everyday small project customers. We were flat out told they would "rather lose customers than money." I guess they don't realize customers are the ones who bring them money.
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May 2023 by Angel Estrella
Your online website barely has any information. Before I go and check out a store, I like to explore the online website first. Seeing the tools and pricing online would let me know whether it trip would be worth it or not. However, the listing of the products do make it interesting to make it interesting to look. But would the pricing? I don’t know. Your listing have pluses next to them, which would indicate that each product has a drop down menu. Yet, when tapping on each item nothing happens. I feel like this is not a friendly user interface. Would it be possible to make your website similar to your competitors?.
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May 2023 by Gandalf the White
Came here to get some difficult to find double sided keys copied. The young man that took care of me checked and triple checked for suitable blanks, but out of the three I needed done, just one of the blanks was available, and that one fit and opened the lock nicely. I'll be going back for all of my keys in the future as well as other things I might need.
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April 2023 by Brandon Denson
Local owners that do a lot for the community!!!!!! Please shop local and support these amazing people.
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March 2023 by Michael Deem
I normally love to go to smaller stores to get my supplies. The problem with small stores is they might not have everything you need on hand. If you don't need something now, then by all means shop here. I have been to this store over a dozen times since I moved here. Not once did they have all of the items I needed. I had to go to lowes or home depot anyway everytime. No sense in paying a bit more for proximity convenience when I have to go to the other store anyway. Staff is always polite and helpful. They just can't make items appear in stock. I understand that, but im likely not going to go there anymore unless I only need a paintbrush or something small.
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November 2022 by Mark Huppert
Ray did an excellent job installing a patio door. Fit and finish are great and he took the extra time to ensure it was that way.
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November 2022 by Dale wood
Got what I Needed and we where in and out Quickly. Great Service to there Customers.
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September 2022 by Ron Espo
Prices are better than Lowes or Home Depot, staff is knowledgeable & very helpful.
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August 2022 by Philip Castro
Great help as Im a VA disabled Vietnam era veteran and I needed 5 bag of top soild. 40lbs. He help me with loading it to my truck. Thanks
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August 2022 by Nancy Miller
The store didn't have what I needed.The manager suggested an alternative and had an employee do a search, an order was placed, I did not have to prepay, and what I need will arrive Friday!!!
