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September 2023 by Wilson McBride, II
The rep was very polite and helpful. Would recommend to anyone.
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March 2023 by Dee Dubb
This store gives me issues everytime I come here. Then they turn away my service when I tried to get a new phone with new service. The owner here really needs to think twice about who they allow to run and manage there stores. Your losing money and good customer service.
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January 2023 by Andrea Bradford
The employee was really great at explaining everything. Husband got a new phone so hes really happy.
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December 2022 by Christina Hunt
I felt so lost when I went to the store yesterday. I don't know much about technology, the young man working took his time and explained everything very well for me and helped me get the best deal. I've had Metro for 5 years and love the internet speed, hotspot, amazing cameras on my phone and affordable payments that I have always gotten.
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September 2022 by Beverly Mbajika
Purchased Nokia ear buds and they have malfunction tried to get assistance from store the young man working on 9/12022 was so rude I asked.for.manager and he rudely hung up in my face so I still have a defective product and no manager name went to the store in hopes to get a new and some help
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July 2022 by Lynette A.
T-Mobile full of crap! They had a promotion on IPhones 12 buy 1 get one free! I pay for the IPhone 12 Pro Max so the other IPhone would be free. Right? Wrong! Now they are trying to say that the promotion was buy the Pro Max for $1200 and the other phone was $739. And After 19 months of paying I still owe them $118. I'm like WTF because why do I owe you all anything, the 2nd phone which is supposed to free, it shouldn't matter how much it cost? Now they want me to call the store in Beachwood, Ohio, to ask them what was the promotion. I talked to them of course it not what I was told but they don't have my signature on that contract. They are just like AT&T. If they offer you something free it's not! As soon as this contract is over that can kiss my Carmel ass. Please do not shop at the T-Mobile on Chagrin in Beachwood or the one in University with a salesman named Jamal. Big ass liars! These phone and cable companies are the most greedily. Like it was going to bankrupt their ass if they wiped out that bogus ass charge. I will be looking for another phone company and will put it up on here as a update! So be safe and beware of the flim flam of these so called promotions with hidden charges!
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May 2022 by Mari A.
Finally, a store that offers Outstanding customer service! I went to the Metro on HWY 90 on a Friday evening, 15min from closing time and was told they could not help me because it was closing time. The employees here were friendly and attentive. I recommend this location!
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May 2022 by Lilly West
Young man working alone managed the store very professionally while it was busy.
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January 2022 by Spike H.
I live in Washington State. My 19 year old daughter is traveling through Texas for a business project. She broke her phone. I sent her to get the upgrade that we qualified for while she was in Ft. Worth at 1201 Martin Luther King Jr, STE 101 on Jan 26th. The sales lady gave her the wrong phone, a Motorola G Stylus, not the 5g version of the same phone, and did not offer options. The sales lady did not provide a receipt as she didn't know how to load the printer tape. I am writing this just two days later. My daughter was sent to San Antonio, about 300 miles away. She went to a Metro store there, with the new phone and packaging materials. She was told that she could only make the exchange at the Ft. Worth location. It was a $60 difference in price. The state that all sales are final (on the non-existent receipt). I spent hours, on the phone, between corporate stores and "customer care". The best solution that anyone could come up with was for her to buy the correct phone at full retail, and sell hers privately. The customer care is horrible. They won't let to speak to anyone that could help at the corporate level. Worst experience.
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December 2021 by rebekah price
Ms Rhonda at the harker heights location assisted me over the as I only have a shirt lunch break, was very knowledgeable and patient with me and was able to help with my problem in less than five minutes! This was if course after the store the phone was purchased from gave me the run around. Rhonda truly made my day!! Thank you again.
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August 2020 by Albert Howard
Very helpful
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April 2020 by Girl Bye
Horrible customer service eveytime I go to this store! I live around the corner but rather drive to the Killeen store. I went today to transfer activation between phones. The rep Christian states that now us on a family plan have to have them text a code to the account holder for any services. I called my mother on speaker phone as he sent the code twice that she didn't receive. Then he states that without the code he would need to see her ID to get this done. I had already explained to him that she was at work. He was very unprofessional and unhelpful because after I had neither the code or her ID he was very dismissive of the situation. I went right to the Killeen store and got my phone activated with the account password only.
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February 2020 by Judo Randori
I have never had a positive chain of reference for this location. They always contradict whatever I've been told on the phone and the manner in which they relay information is condescending.
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October 2019 by Samantha Ojeda
Worst ever. My phone fell the same day i bought it. Camera was working and all, but the screen protector was a bit smashed. I took the phone to them the only option i was offered was an upgrade as in i could buy a new phone. Who wants a new phone when i just purchased this a few months back. I took the phone to another metro store she said i could get a new phone under the warranty but I'll have to take it back to the store i bought it. Took it back today, they said my phone was damaged i said it was just the screen protector. Now they went over my phone with a fine tooth comb, saying they saw yellow in the lower screen so my phone can't be exchanged under the warranty because it's damaged. Never again going back to this store. Stay away, you'll pay for insurance and warranty but they'll try their best to avoid reimbursements.... Sadly I've been a customer for 11 years but they treat me very shadey.
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October 2019 by Robinlynn Walz
Carollee has great customer service skills.She is friendly and she went out of her way to see that our phone issues were taken care of..Thank you.
