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October 2023 by jessamy hairford
no wait, clean, nice staff, kinda stopped there for me... i was charged $65 for a typical $45 deluxe pedicure. while i do get pedicured on a regular basis, so i do understand what should and should not be done..and yes it differs from shop to shop but for the most part its the same services. i just happened to stop and try this shop..and well i just felt i was over charged for the pedicure! the guy doing my feet was nice but he did not really know what he was doing and it made the experience go slow! (took over 25 minutes to remove previous gel polish)and thats fine if your new and learning but the overall experience is affected when your unsure of yourself and i would expect that the price would reflect in that service. there is an upcharge of $5 to keep adding services to your pedicure and i thought that was odd, most nail salons offer different pedicure levels for set prices. i am not used to being charged $5 to remove the previous gel polish and then also charging me $15 to apply the new gel polish on top of the $45 for the pedicure.. seems a bit high.. $20 for polish removal and toe painting.. where as i typically pay $45 and its included and i am able to leave a $10 tip!.. just found this up charge extremely high... and for the finish product it was too expensive for what i received! see pic!
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September 2023 by Sherry Lawrence
Bee was an excellent nail tech! My pedicure was so awesome and the massage techniques he used were so soothing!! I found a new place to go in Harker Heights❤️❤️❤️
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August 2023 by Margaret Smith
Was very disappointed !Pedicure starting peeling off and I called in and they told me to come in before Sunday to get them redone. Went in this morning and was told that it has been too long - polish is only good for 4-5 days! I explained that I had been a customer for 5 or more years and my pedicures always have lasted 3-4 weeks! We’ve been talking about going somewhere else since quality has been slipping, but I always value loyalty!This was last straw! Will not be going back. Time to find new nail place!Service: Pedicure
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August 2023 by Bobbie Ford
As a walk in the Friday before the 4th of July, I expected to have to wait. Not here! I had a pedicure and a fill for my hands. They did them at the same time saving me an additional hour. The staff is friendly and professional and really know their stuff. I’ve found my nail spa. Highly recommend this place. Time did my pedicure and Chris did my hands. Come and give them a try, I’m sure you will be as happy as I am.Services: Foot massages
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August 2023 by Support Analyst
Went in for a nail polish CHANGE. I was charged $23 for it AND $5 for a TAKE OFF. CHANGING nail polish includes taking the old nail polish off and adding new polish. To be charged an additional price for ‘Take Off’ is RIDICULOUS and a rip off! AND the guy who painted my nails used way too much nail polish, so the polish was not smooth. Not a very clean salon either. The plexiglass was disgusting. Just an overall bad experience.
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July 2023 by Brooke Jackson
The Shanghai treatment I received was the most amazing pedicure I’ve ever had! They took their time, fixed and issue I had with my nails from a previous pedicure somewhere else, and made me feel relaxed the entire time! I rarely get a moment to myself away from my kids so this experience was wonderful! Highly recommend!
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July 2023 by Nakia Aranda
Definitely had a great experience today. I love my nails. My tech took her time.Services: Foot massages
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July 2023 by Traci Wheeler
Ivy was fantastic!! She was very polite, sweet, and mindful of my sensitive toes. She was very thorough!!
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June 2023 by manda gonzales
Went with a friend 5/30/23& got the deluxe pedi, lady doing the nails seemed nice but did not listen to anything I said when it came to my feet. For the exfoliation part she dry scrubbed my legs? Like... what. Didn't clip my nails at all. Put absolutely no arm work in the dead skin even though I verbally kept telling her I need to see more skin. Which mind you, she just smiled & there was NONE coming off. But oh well... wax will cover it up. On top of all that another worker was staring at me in the ugliest of ways. Please do better.
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May 2023 by Jennifer Rose
I absolutely recommend nail passion. Whenever I got there, they were about to get me seated and started right away. My nail tech who who worked on me was Jesse she was incredible, highly recommend. Thank you so much. Will definitely be back!Services: Acrylic nails
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May 2023 by True Miller
A while back, I gave this nail salon five stores but recently the last couple times I have went, I was not happy or satisfied 2 of the gentleman that was there at the salon that still work there were very rude. They were making smart remarks and jokes about my feet but they were speaking in their language and I understood them they need to learn how to respect people and learn customer service just because I don’t look like you doesn’t mean I don’t understand you or can’t speak your language. Yall are very rude and I will not be returning to this nail salon.
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May 2023 by Rose Coit
Black women don’t come to Passion Nail Spa, they don’t want you as a customer . Me and my daughter wanted to get our nails redone , arrived around noon. We was told to take a seat and wait for a nail technician. After waiting 45 minutes my daughter left but I chose to stay, Mainly because I had been there before and liked how they did my nails.I watched other customers who came in after me, who was mostly white was quickly serviced. After waiting a hour “I asked how much longer I had to wait”, they had an attitude about me asking this question. I decided to only get a manicure, because by this time I was upset. It the worst manicure I’ve ever received, the nail technician put only one coat of clear nail polish on my nails. I’m not sure why they obviously didn’t want to wait on use or why we received such poor service. I feel it was due to use being Black women. Me and my daughter both felt discriminated against by this business.Service: French manicures
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March 2023 by Lynn Pick
I had never frequented this establishment in the six years we've been here, but I wanted to try a different place. Tony is new and learning the ropes, but he was amazing. The pedi I opted for included a foot massage, hand/arm massage, and head/neck/shoulders/back massage – – I really needed an Uber driver to get home. And it was only $55 for all of that! Best Pedicure I've had in Killeen since we moved here six years ago. Highly recommend!Services: Hand & foot massages
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January 2023 by Tracy Marie Carrillo
I am extremely happy with the results. Everyone was very helpful especially since I don't get my nails done often, so I didn't know what to ask for. I definitely plan on returning. ?Services: Dip powder
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January 2023 by Lee Ann D.
Well I first thought this was going to be a great day at the salon. I needed to relax but instead my pedicure was ruined by one of the employees falling asleep in the chair and yes SNORING LOUD AF... no one woke him up and it was extremely disturbing. I was told by another customer that he does this all of the time! Well I think it sucks!!!