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October 2023 by Hailey Starnes
We worked with Kim today to buy a new sectional and it was just the best experience. I came in knowing a vision of what I was looking for and Kim directed but not in a way that made me feel pressured at all. She was so comforting and kind and educated us on all options. Thank you Kim!!!
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October 2023 by Bianca Dorn
Annette was amazing!! She was very attentive, knowledgeable, and patient with my husband and I. We found the perfect leather couch set and Annette appears to do everything in her power to make her customers happy. Loved this experience!
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October 2023 by Erika Guzman
We decided to visit Rooms To Go in Harker Heights to buy a bedroom set for our 4 year old son. As soon as we walked in..we were greeted by Ban.(the store associate) She was very friendly and helpful when it came to show us around and put our ideas together and make it come alive. Again Thank You Ban, for going out of your way to help us. We really appreciated it.
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October 2023 by Ariel Maldonado
It was an awesome experience Shirley was so patient and helpful when it came to making sure me and my wife made the perfect choice for our living room. Would recommend 10/10 if you need help with making a choice going to her or any of the other staff’ very understanding with helping us get to a comfortable payment plan, will be coming back for sure!!!
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October 2023 by Courtney Green
Annette was awesome today! She’s very friendly and knowledgeable on the furniture. She did everything she could to make sure we left the store 100% satisfied with our purchase. We would definitely recommend purchasing from her to people we know!
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October 2023 by Michele Lambert
Three weeks ago we came in to look at beds & mattresses. We worked with Annette Ward, who is a very kind and efficient sales person. She listened to what I wanted and made sure that we tried several different mattresses so we could be well informed in making the right decision.. Annette had spent a lot of time with us that day but unfortunately due to me being indecisive we left without a purchase.We came back on Saturday 9-2-23 and specifically asked for Annette because she treated us very well.She got together everything we had talked about three weeks ago and I finally made my decision to make the purchase.Annette has great customer service and is a friendly and honest person. It was a pleasure doing business with her. The next time I’m in rooms to go, you can bet, I’ll be asking for her again.
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August 2023 by Alex Diaz
Had a great experience here. Robert was very helpful and knowledgeable. Very patient while we laid down on practically every mattress in the store before deciding. Even with all that, the whole process from walking in to choosing and paying, out the door was less than an hour. We will definitely be back for our next furniture purchase.
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August 2023 by Maxie Rodriguez
We recently moved to Killeen and we didn't have a living room set. We were extremely tired and had to shop for one ASAP. We were helped at Rooms to Go in Harker Heights by Kim and I have to say she was wonderful. Made this furniture shopping very smooth. She helped us with different ideas and was super helpful. She even up sold us with a bedroom set. Excellent customer service. Thank you Kim. .
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August 2023 by Julie Moran
Great visit and one of the easier processes I’ve experienced purchasing a bedroom set I have ever been through. Elise Mccreary was great and I never felt rushed or pressured. When I first headed out I was wishing I’d brought one of my sisters along but Elise was like having a new sister to help.Thanks for the great assistance!
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August 2023 by R H
We came in having an idea of what we wanted. The sales cluster of people were chit chatting in the lobby as only one other customer was present. Ro was very helpful, we told her what we wanted there was no pressure. She pointed us to what we needed/wanted and we worked forward from there. She was knowledgeable, efficient, and friendly. She didn’t push anything on us and asked us pertinent questions. She did give us an option for storage on the set as we mentioned we wanted storage. Overall, it was a great experience. I will update once delivery is complete.
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July 2023 by Hollist Hollist
We worked with Elise. She was wonderful and answered all our questions thoroughly (and we had a ton of them!). She was patient and super friendly with us as we walked through the entire store siting on different sofa sets. You could tell she enjoys what she does. She listened to what we were looking for and desiring. The process was smooth with zero pressure! That is something we really appreciated! It was an important decision we were making and there was no rush or pushiness as we have experienced with sales at times. We love what we chose and look forward to receiving and enjoying our new furniture.
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July 2023 by Mark Kinder
Carmen the sales rep was awesome. She explained everything to me & made me feel better about buying my couch.
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July 2023 by Theresa M.
Memorial Day weekend Julie a friend and l went to 2 furniture stores. Found what l liked at RTG. A nightmare l can't wake up from Told salesperson l wanted to spend $4000. Told her what l needed. So excited l thought we only went over by $212. Then a display they wouldn't deliver cost $130. When home and set up dining table it teetered on one side. Hmm? Then got couch, lamps and coffee table. Where are the end tables? On second order delivery after a few days l called they were never ordered. I had to pay additional $268. . Got the order OMG one table ok, other table got 2 "A " pieces instead of A and B pieces. Are you kidding me??!?!? They said my dining base table needed to be replaced. July 5th, a week later because someone noticed the wrong order. Got my new delivery date Waited with 2 dogs and ADT door bell. Nothing but they came and no one home!! Put in for a new delivery date.'I just want my $4600 back. No refunds!! I call corporate office in Florida.Guess what??? The lady read my delivery this is the second time it was wrong. They were bringing me 1 end table and 1 coffee tables., Again wrong order End table and Dining table!! If l can't get my money back, I am saving you all the time, frustration and extra money from my experience.,An order that wasn't right from the Salesperson, the warehouse and the delivery. July 7, l still do not have my order in my possession. They gave me $50. Back on my card.
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June 2023 by Brandon B.
Don't shop hear. After getting off the phone with customer service corporate and speaking to the office all they can do as apologize for the mistake that they made. They sold us a couch that was labeled Dark Gray and once we got home in daylight we found out that in natural light it turns Green. They told us that our sales rep should have informed us this and that there's nothing they can do for us. Total scam I didn't get what I paid for. I will never shop at any of these stores again.
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June 2023 by Ashley Dalrymple
Kim was the sale associate who helped with our purchase. She is super helpful, patient, and very kind. It took us a long time to determine what we wanted and she kept showing us different options and showing us the price difference when we were trying to decide between manual and electric parts. I would 100% come back because of service and options.
