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October 2024 by Donna Gemba
This company personified personal customer service. The owners were knowledgeable and professional. The installers were expedient, knowledgeable and personal being very attuned to my needs. I am so grateful to have found this company, they are the best!!!
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October 2024 by Confidence Pest Control
Jamie and her team are the best in town! Friendly, professional and a great price!
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September 2024 by Betty Gonzalez
EXCELLENT CUSTOMER SERVICE!!
Jamie, the owner, went above and beyond to help me get the tile I needed to finish a bathroom project. I had a problem ordering the tile locally, as it needed to be ordered through a contractor. I called The Best Little Floorhouse In Texas, Jamie was able to order the tile I needed and get it to me in plenty of time to not hold up my bathroom project. I highly recommend working with Jamie and supporting her family owned business.
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June 2024 by Ctine Doza
Listen, I’ll be honest. I’ve never used this company before and I don’t have any needs to use this company but they get a 5 star review from me on the name alone. Saw them pop up on my GPS while driving in the area and almost peed myself from laughing. Best. Name. Ever.
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June 2024 by DANI Tanner
My parents prepaid them weeks ago for the supplies to come fix her floor and she has called every day since then and they don’t respond. There’s some message saying they have had some emergency but someone should be there to answer the calls at least. She is seeking legal council now. They need to either refund her money or come fix the floor. Do not use this company!!
So as an update to your response. It is NOT bullying when someone posts their experience on a review site. That’s what the review section is for. We understand that emergencies happen but you can still communicate with customers. Instead of not believing in someone being honest about how they feel that have been treated by a company, you should believe in better customer service and not taking money from people, and disappearing for weeks after my parents have torn the room apart waiting for you to come. You only contacted them after I posted the review. This has been going on since ‘November. It’s sad that you care more about me taking the review down than u do doing right by your customers. Then you refuse to even do the job after she waited weeks because of MY post. I’m fine with it because I’d rather her spend money at a company that knows how to respond. As long as she gets her refund there won’t be any more issues. You have a blessed day.
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November 2023 by Jamie Keo
Very nice products, and even better customer service. Thank you! I’ll be back when I do my bathrooms
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October 2023 by Michelle Harris
Great job!!!
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August 2023 by Gene B.
Horrible customer service. We used them before and had issues with their customer service, but the actual floor work was good. So when we needed some additional work we called them, and they came out and said they'd have an estimate by the following Monday at the latest. That was over three weeks ago. I called and left several messages and they haven't even returned the call and still don't have an estimate. Granted, the job is small and maybe they don't want to do it. That's fine, just say so, at least return the phone call. "The best little floorhouse in Texas" isn't even good, in fact the "Worst little floorhouse in Texas" would be more accurate.
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July 2023 by Rick V.
Had my Master BR, Den/Office and new guest room done with luxury vinyl plank and COULD NOT BE MORE IMPRESSED! Installation done expertly in one day. They're my "go to" choice for my next job: living room, kitchen and laundry room. Great folks!
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June 2023 by Kristina Shupert
Our family recently bought a new home which was due for a total flooring makeover. We were lost shopping around for options till we found The Best Little Floorhouse! Owner Jamie was more than generous with her time and professional guidance. They were so patient with use while work worked through finding LVP and carpet that was a wonderful quality but still in budget. She went above and beyond with providing multiple free estimates, guiding us through portions we choose to self install to stay in budget, and her crew was quick and very professional on the carpet installtion. We are very happy with the end result and happy to support a wonderful local business that works hard to meet their customer's needs.
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April 2023 by William Heidt
Jamie and the installation team at Best Little Floorhouse were amazing. Absolute professionals from start to finish. We highly recommend them.Jamie assisted us with selecting some unique glass mosaic tiles as an accent piece with a more basic subway tile as a background for our kitchen remodel backsplash. The contractor who installed the tile (from a separate company) commented on how well-made the tiles were (e.g. minimal grout needed between tiles, laid/cut flat, etc) and how they were worth the slight extra cost as it created a better final product (as compared to using cheaper tiles from other vendors).We also purchased luxury vinyl plank flooring and installation from Best Little Floorhouse. The installation team had to remove several layers laminate flooring, sand down the concrete for an even floor, and then install the new flooring. They were meticulous in the installation to ensure the final result was perfect. The house looked like a completely new house once they were done.
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March 2023 by Alice Fletcher
I'm I love with my floors, I took carpet out of the bedrooms, and redid the floors in my kitchen and formal living room. When we built our house the kitchen floor was poorly installed, every floor company argued with me that our foundation was cracked. I felt listened to by Janie and the installer. The installer could not believe how bad the floor was installed. He kept me informed of every step. This company really is the best ever!
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February 2023 by Jack Williamson
Very friendly and helpful tram, who have a wealth of knowledge. Worth stopping by before going anywhere else.
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October 2022 by Cathy Sitz
They just finished laying our tile yesterday. They did and wonderful job and were so nice and understanding in having to work around our pets. I highly recommend them.
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September 2022 by Fiorenza Grunwald
We just had our kitchen floor replaced (from dated and damaged laminate to large porcelain tiles), and we are absolutely thrilled! Our positive experience began in the showroom with Nicole, who very patiently and expertly answered all our questions and offered a variety of products. The installation team worked diligently and carefully, and their professionalism put our minds at ease from the beginning. The final product exceeds our expectations, and we would absolutely recommend Best Little Floorhouse to anyone looking for a reliable, honest, and professional flooring company.
