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February 2024 by Jalen Hadley
I had a very good experience, the bankers were very helpful and made my trip quick and easy.
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February 2024 by lalchani budha
Dil loves Verabank!
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February 2024 by Jimmy Ryan Jr
The ladies at the drive thru are wonderful
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February 2024 by Sasha Ortiz
The tellers here are very friendly and I always get a good laugh even if I haven't had the best of days. Thank you Vera Bank for having the best service.
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February 2024 by Jarred Rodriguez
Great bank to secure your money highly recommend
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February 2024 by Patrick Marin
This is the bank ever!! Love the heights locations!
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February 2024 by David Hamm
Jalisne Silva is the perfect bank representative I've ever dealt with. Always goes above and beyond for any issues or problems I have at Verabank. I'm always greeted with a smile and a great attitude.
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February 2024 by Caleb Schwertner
Great customer service and very personable staff. Jalisne and Anna in particular are super helpful and great to work with. James is also a joy to work with. 5 out of 5 stars!
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February 2024 by Hamza Khan
Always a pleasant experience and very prompt service
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September 2023 by Tiffani Michelle
Thursday, August 31, 2023I was going to open a checking account at this location last Thursday, August 31. The young lady at the front desk in the afternoon with hair back was rude and not friendly. Decided to leave.Opened a checking account at the Killeen location by Stan Schuleter next to the gas station. Customer service was better so I decided to open a checking account here based on their friendly customer service and professionalism.Saturday, September 2, 2023:However, on Saturday September 2 I had to go back to the Harker Heights location due to a situation where the Killeen location FROZE my checking account, CHANGED the status where I only can put cash in without notification (found out by a manager on the customer service line ), and WAS NOT going to give me back my deposits I just put in on Thursday, August 31 at the bank due to a PAYPAL that was sent to me by partner to pay a bill on Friday, September 1 in the afternoon.After talking to the ITM on Saturday morning in Round Rock, I FINALLY received an email that I was able to get my deposit back, but I have to go to Harker Heights and I live in Round Rock. So I rushed on the highway in traffic due Labor Day weekend to get MY money, but THEY are STILL holding my PAYPAL that was sent to me by my partner.When I get there, the lady in the drive through window at the Harker Heights location was rude AS WELL. I I told her I needed to withdraw some money. She begin questioning me why I did not go to the ITM. I told her I was told to come here and I from Round Rock. She continued telling me to go to the ITM next time and then I showed her my phone with the email that was sent for me to get my deposit back at the Harker Heights location. By her reaction she obviously knew I was coming. She gave me my money in the envelope AND put NO RECEIPT of the withdrawal transaction. Who does that? Luckily I screenshot the transaction from the Vera App on my phone showing the withdrawal.As a result of THIS experience at Vera Bank, I was not able to pay my bill due Friday, SEPTEMBER 1st because they are holding my PayPal and froze my account.I NEVER saw a banking institution like this in my life. Poor CUSTOMER SERVICE. QUESTIONABLE Banking service. They ALSO need professional development on customer service at this branch. PLEASE BE AWARE. I just read a google review that had a similar banking experience. If I would’ve known I would’ve never went here.Once I get my PAYPAL that was sent on Friday, September , I am CLOSING this account. This experience happened within 2 1/2 days after opening the account. DO NOT BANK here. As of right now, I have my deposit back, but I had to call customer service several times and talk to their supervisors. This took from after 8:00am to 10:45am and a hour drive on the phone on a Saturday to get MY money. At this time, I’m still waiting to get my PAYPAL so I can pay my bill. I PRAY no one ever have to go an experience like this. Respectfully.
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December 2022 by Woodrow C.
I went cash a check at this bank and I had to wait for 25 mins.at a drive through. Finally someone walked out and told me the bank just went down and nothing worked. The ATM took my money and they said There was nothing they could do so I went in the bank they said the whole bank just went off line!!!!! I was angry so I had to go back to where I received my check to get issued a new check.This bank is horrible bad attitude and they should close this location immediately!!!!!! They kept referring me to call customer service after they took my money They suck should not be in existence at all.
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November 2022 by Michael Kowalske
Wish yall had longer hours and more locations!
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May 2022 by Sherri Garcia
When I opened my account over a year ago I truly liked this bank. Since then I can not even begin to understand what is going on. Every time I have to come to the bank it’s as if I am a inconvenience to them. I call the customer service center and they are not helpful either. I frequently get mixed messaging and can not get help with things I need. Also, they make it so hard to even use your own money. If your someone that needs to send money to people for things through wire transfers or various apps this bank is not for you.
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July 2019 by Jeff Garberich
Can't say enough about this bank. Super friendly customer service and quick. And being a local business owner they have developed a wonderful working relationship with us. I wouldn't take our business anywhere else. Jay and Ethan have been awesome. If you are a local business or an entrepreneur just getting started, this is the bank for you! Highly recommended.
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January 2019 by Methane C.
New to area and dropped in to see a loan officer named Teri. What a breath of fresh air compared to other toxic banks. She got us a great personal loan in less than a day! We were really impressed with the customer service here. We tried visiting other banks and it always seemed like a run around. We won't bank anywhere else!