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February 2024 by It's me Now
For some reason this pharmacy doesn’t understand patient confidentiality! I know the medication I’m taking and there is no need to repeat out loud what I take so that the long line behind me knows my business. Definitely violation of HIPAA. What makes it worse is that when I have came in for other medication it’s not mentioned, but controlled meds are announced. Shame on the “professionals” that think it’s ok to share information that is not theirs to share.
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February 2024 by Anne G
Online appointments/information does not match with what they have in store. They need to fix it and timely update which services customers can get to avoid confusion and inconvenience.
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February 2024 by LaShont'a Bangarang H.
Absolutely worse. Tuesday went to the store to get my prescription back because they have had it for 5 days and its still not filled then they claimed they couldnt find it but they would fill it asap. I was also advised they would reach out today (Wednesday) i hear nothing from them. I call and im on hold the entire time. No one has spoke to me at all and they close in an hour
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December 2023 by bertha dryer
great customer & vey humble .. they answer you right away where product are ..
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December 2023 by Angel Ramos
Worst pharmacy I have ever had the misfortune to do business with. I’ve had re occurring refills and everytime I get a message to pick up, I go in to get it and find out that they need to put it in for the fill. After I tell them it’s four, and tell them what it is, I wait 20 minutes just to receive two. I wait in line again for me to wait again another 20 to 40 minutes for the remaining two. And when I get called, they only have the third!!! So I pick it up and an hour later I pick up the fourth one. I worked as a pharmacy tech and understand the labor involved, but this is ludicrous
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November 2023 by TN B
Lazy, dismissive staff! I dropped a prescription off for my son. I asked them to text me when it was filled and ready for pickup. They confirmed my number and said they would text me. I receive texts and automated phone calls from other Walgreens' locations with no problems. I called the next day to see if it was ready. They told me they had to order it and it would take 1-2 days. They received my son's prescription 2 days later and never contacted me. I called today (a week later), and they said it was ready for pickup last week. I said no one contacted me. The attendant was dismissive, even telling me I gave them a prescription for one medication. When I know the MD wrote two medications on the same document that I gave them.
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October 2023 by Daniel Rodriguez
As previously stated by another reviewer, would give 0 stars if I could. Came for vaccines and left without them due to how incredibly slow and lackluster the service is. So many people back there I'm confused how the line piles up enough for patrons to get up and leave as we did. Just go to HEB where the experience is always smooth. Don't waste your time here.
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October 2023 by Daniel R.
Would give 0 stars if I could. Came for vaccines and left without them due to how incredibly slow and lackluster the service is. So many people back there I'm confused how the line piles up enough for patrons to get up and leave as we did. Just go to HEB where the experience is always smooth. Don't waste your time here.
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October 2023 by Stephanie M.
So I'm standing here obviously waiting to speak with someone and at least 5 staff members walked around and or either assisted other people as if I wasn't standing there waiting. This is some horrible customer service at its best. If nothing more recognize someone standing even if you can't help them at that time. Don't walk by and ignore them over and over.
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October 2023 by Renee E.
Worst business I have ever been with. Took them over a week to fill life substantial medications. I had to go to the ER for temps because no one does their job. I e been in the drive through for 45 mins. There is only 3 cars in front of me. The refuse to transfer my medications to HEB. And to top it off every person o have talked to is uneducated, extremely rude, without a concern they they are handing out medication to SICK people who don't need a crappy attitude. And this has been every month for the last 6 months. I CANT NOT HATE THIS STORE ANYMORE ITS NOT HUMANLY POSSIBLE. PLEASE do something about this useless staff and hire so professionals.
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September 2023 by Kasey Woodman
If I could give 0 stars I would. I've called 6 times throughout the past 4 hours. Spoke to someone an hour after receiving a confirmation fax stating walgreens received the prescriptions. I have been on hold several times for nobody to answer after even 30 minutes. Still haven't been able to speak to anyone after 4 hours and 3 different people calling to see if they were ready and every time we are hung up on or disconnected mysteriously after several minutes of waiting. I'm calling corporate. I wouldn't recommend having anything sent to this place.
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September 2023 by CARL MILLER
Don’t get prescriptions here. Take FOREVER! They’ll tell you 20 minutes….don’t believe them
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September 2023 by Ian K.
There is ridiculousness wait every time I e had to use this pharmacy. I also love how they'll all hide in the back when there's people at the front waiting to be seen. Poorly run or understaffed.
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June 2023 by Ron C.
This place is a TOTAL JOKE for a pharmacy! If I could give it a -5 stars I would! They're system locks up and they can't fill prescriptions almost daily! You ask for information on drug availability before the Dr sends it in and they can't figure out what they have in stock, or when they can get it. Customer service is a JOKE! Takes absolutely FOREVER to pick anything up! STAY AS FAR AWAY AS YOU CAN FROM HERE!
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May 2023 by Amelia Rabroker
I have had issues getting prescriptions filled several times now. I am changing my pharmacy.