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July 2023 by Sally Cuellar
Horrible service my daughters was waiting to be call for a slip she was needing and sheHad to go to the restrooms and they wouldn’t lend them out I MEAN ITS A BANK
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May 2023 by Nancy Starr
Horrible customer service. Never answers phone for one. Dont do biz here people.
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April 2023 by Joe Himerorid
Good and fast service, friendly with many locations.
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March 2023 by Sara Saldivar
Worst customer service ever! Personnel at the sunshine branch are less than professional. Watch your accounts and personal information.
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August 2022 by Susana Castillo
These banks do not open on Saturdays and close at 5:00. pm during the week Very hard to do my bank business during the week since I get out after 5:00 .
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July 2022 by Timothy Cody
Careful with this branch and location, we will leave it there.
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January 2022 by Jose Sotello
Trying to open an account, I have been asked to come back for the second time. Just one gentleman in charge today, no tellers inside. This place looks like a cemetery and the guy does not seem willing to help.
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December 2021 by Yvette Salazar
Worst service ever when ut was compass it was amazing seems employees dont know what they're doing think of changing banks asap
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November 2021 by Jeff Gover
BBVA was recently acquired by PNC. The whole transition has been less than professional. Unable to set up automatic payments before last day of transition. Unable to order checks until last day of transition. This creates a time of having a checking account but unable to write checks. Two days after now being a PNC customer, my credit card company (Capitol One) requested their monthly payment. PNC paid it as expected. The next day Capitol One requested the same dollar amount payment again. In excess of $6,500. While the payment was still showing as pending, I asked PNC to not make the second payment as it had already been paid. They said they could not stop a payment in progress. I guess I don’t know what payment pending means but I would have thought in this day and age a bank could stop the transfer of money. I bet if the roles were reversed, they could. They made the second payment and I am out that money until Capitol One processes my claim (3-5 business days and sends the check via US Mail. PNC said it would take up to 10 business days to look into my claim. I am leaving both PNC and Capitol One as I am just a number to them. They seem to forget that it is MY MONEY they are mismanaging.Do not do business with these people.
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November 2020 by Tyrone Outlaw
Great Bank good service must Bank here
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September 2020 by Elizabeth Santillan
The amount of time you have to wait at the drive through is a joke. Seriously, get it together BBVA.
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January 2020 by Gerald Manthey
Greeting Customers by name, Friendly service. It does get busy on certain days, but overall very professional friendly service.
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December 2019 by Jeff Hart
Worst bank with the rudest employees
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August 2019 by Sheyla Ivette
Horrible costumer service. Been having trouble for over a week with my direct deposit & nobody help me, nobody even answer the phone. Even Jorge, the Financial Sales Advisor gave us his direct phone # in case we have problems and for nothing, been asking for his help, calling him & texting and he doesn't even have the courtesy to answer. Today I finally went to the bank & try depositing a check then & now they tell me I need to wait 5 MORE days for the check to be reflected on my account.
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November 2017 by mike A
Very rude and slow . Shouldn't take 15 minutes to deport cash . Keep the line moving