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November 2023 by Mayra C. Garza
I just wanted to give a big THANK YOU to Carlos and Mingo for helping out our family with the purchase of our vehicles ! Thank you for your time and service but for also treating us like family ❤️
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October 2023 by Nancy Radford
My husband and I are beyond pleased with the service and attention that Adrian Mota our sales person gave us! He was very patient as I couldn’t decide on a color! The entire CDJR Team we encountered were very polite and helpful. Thanks to the management team for getting us a great deal! Never felt pressured or hassled into purchasing.Thanks,David & Nancy Granado
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October 2023 by Erick Garcia
The service staff at the Harlingen, TX location were very friendly and willing to help. My point of contact was a gentleman by the name of Mario. I had to leave my vehicle at the service department for a month and a week due to a part being out of stock and my car not being drivable(which was not the dealership's fault by the way). He went out of his way to notify me with updates to repairs being done to my car almost on a daily basis which eased my concern and made me feel like the shop was trying to it's best to complete repairs quickly and efficiently. Overall, I was very satisfied with the outcome of the repairs, the care and attention provided by the staff, and I highly recommend this location. That guy Mario deserves a raise for what a great job he does! Good job Mario, keep up the great customer service?Thank you to all of the Bert Ogden Dodge Service department!
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October 2023 by Rebecca torres
Went in for an oil change and rotation of tires and had great customer service from the service department all were very kind and answered all my questions they were great and helped me in all my needs. They were quick so I was ready to continue my day with my daily routines. Thank you for everything
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October 2023 by Jim Alvarado
Just wanted to state that the experience I had with the sales department and attention that I got with my sales person Chase no hassle no nagging just straight personal thought given on my decision on what vehicle I was going to get. I’ve purchased a 4 new vehicles from different car dealerships and the experience I got here is top notch, I really felt that they cared about me, my feelings and not pushing me to a inevitable decision, he wanted me to make a good decision. I thank you for this and sure will be back here.
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September 2023 by Natalie Gray
Always have such a great experience. This is my third vehicle purchase at Bert Ogden CDJR Harlingen, and each time I received excellent service. Our sales associate Blake was helpful throughout the process, and Scott really went the extra mile to get us the best deal possible. Will return the the future, and refer friends and family.
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September 2023 by mac franklin
Be careful with the service department, they will try to over charge you. We purchased the service package but when my farther in law presented the service department tried to charge him $150 for something under contract. When I took it they didn’t question me but they questioned my wife when she went to pick up the car. Be careful when taking your car here because they will try to over charge if they can get away with it. Also, no one called me to tell me my vehicle was ready. I had to call myself to get updates.
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September 2023 by Pedro Galvan
I took my 2020 Ram rebel in for a diagnostics check up. The vehicle failed to turn on several times. I was able to get the vehicle on and took it straight in. They told me that I had a good battery, but the wrong one. "You have an 850 cranking Amp and you need a 750 cranking Amp." Although I did not believe this to be the issue I went back to autozone and they replaced the battery and noted this is the 1st time they have heard of this in 20 years. I replaced the battery and a few days later the truck won't turn on at all. I went through all this trouble to be stranded 20 miles from home due to the incompetency at the dealership. Their answer was that the problem could not be recreated go get the correct battery. Well I followed instructions and I'm at square 1. I will be following up with the dealership ASAP. I hope they actually have answers this time.
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August 2023 by Paulette Blake
I had the pleasure of working with Chase Stockton today. His professionalism and knowledge of the vehicle I am interested in was spot on. I really appreciate a sales rep that is interested in the customers needs. While my husband and I will not be purchasing until September, he was very willing to work with me and show me a vehicle that would be a good fit for our needs. Thank You Chase!
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August 2023 by Leslie Coleman
I had an amazing experience today with your sales person, Chase Stockton. He showed me a G80 Genesis and explained all the features. He recognizes I’m in the initial buying stage but nevertheless was very patient and didn’t try to rush me through the process. I’ll definitely return to Chase when I’ve made my decision.
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August 2023 by Star Del Angel
It was so easy, Carlos was very helpful in getting me my dream car! He answered all my questions and got me the best deal. If anyone needs a car he's your guy! He will get you an exactly what you need. I absolutely love my new Jeep!! Thank you Carlos
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June 2023 by alex Galvan
Chase Stockton was so great and patience with us during the process. He and the finance managers tailored to our every needs and made it possible to get us in a vehicle best suited for our family. We will definitely be back in the future and will be glad to refer our family and friends.
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June 2023 by JAVIER PUENTE
Shortly after arriving to my house I noticed a big oil stain on my driveway, unknown if it’s a leak or leftover oil from them removing the oil filter either way it left a mess on my driveway. Quality control needs to be enforced. Customer service was great but I don’t appreciate a sloppy job.
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June 2023 by Tony Gonzales
The gentleman in the service department that helped me with my last service was new to your facility. He had quite a workload on his schedule that day of my visit. Yet he took the time and patience to address my needs. I commend his service and professionalism. Thank you and your staff as always. If you could please thank him for me i would appreciate it.
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June 2023 by Google user
Shortly after arriving to my house I noticed a big oil stain on my driveway, unknown if it’s a leak or leftover oil from them removing the oil filter either way it left a mess on my driveway. Quality control needs to be enforced. Customer service was great but I don’t appreciate a sloppy job.
