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March 2024 by Janie
Please believe all the bad reviews this hotel has. My family and I were meant to stay here for two nights, and we left after one. During the night, there were roaches crawling around the headboard and even on the bed. There were roaches in the bathroom, and by the trash in the kitchen area. When we went to see about getting a new room, the employee said they’re fully booked, which after reading another review it just seems like an excuse. There were many things wrong with this room! I would never recommend this hotel unless they were to deep clean every room, and get an exterminator in there. Maybe give the rooms an update too, especially those bathrooms. It seems that the owner doesn’t care enough to get these problems fixed.
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March 2024 by Oscar Garza
It's
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March 2024 by Valerie Sanchez
Dirty. Bugs. Dirty.Everything about this room disgusted me. I'm positive it wasn't cleaned before me. When I asked for a clean room I was told "all rooms were booked".Stain on bedding. Little cockroaches everywhere, crawling on walls, the doors, the tub. A LOT of hair in tub. The washcloth was brown, soap in the conditioner pump. The doors looked like they have never been wiped down. Cracked floors, cracked sink, cracked counter, the toilet rocked back and forth hitting the wall... Taking a shower I felt dirty. Has potential but very dirty.Noteworthy details: Dirty
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March 2024 by JustAGirl
Big roach squished as soon as you walk through the doors at the lobby. More roaches in the room & they have roach hotels located in corners of bathroom. Also A/C did not work in room. We checked out the next day. Unless you like sharing your room with roaches, stay somewhere else. Do no recommend this hotel???Noteworthy details: ROACHES, ROACHES, ROACHES
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February 2024 by Bernie Gruenwald
I will not be staying here again.Carpets throughout hotel are dirty looking. This hotel needs a refresh.My room was dirty, found roaches running around roomRooms: Room has dirty carpet and bugs.Needs a refurb.
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February 2024 by N Gonz
Rooms: If it had the option for a negative star, I would rate -10. The room we had was the 1 bedroom suite. Was filthy had dead roach and infested with dead rolly pollies. The pull out sofa wasn't cleaned under the bottom pillow, which was a used condom. They did come and clean, but it still made me feel like the room was dirty and not sanitized. Especially with the infestation of bugs. I asked several times for extra towels and never received any. I asked 3x for towels. I have used this hotel several different times and never had this experience. I'm not sure if it's under new management or if the hotel has just gone down. I was visiting for a funeral, and this just made the experience even worse. I did not have time to find another hotel because we didn't have time. I will not be returning. Something really needs to be done.
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February 2024 by Austin Freng
Wonderful hotel stay was the best I had at any candlewood as a travel agent I will be sending my clients here.
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December 2023 by James Strover
As soon as I woke up, I turned on my lights and all I see were roaches!!!! They were all over the kitchen sink and inside the cabinets. During my investigation the one thing that grossed me out, they were inside the refrigerator as well……. It’s nice but please consider….. You can’t really see them, but you will hear things moving around. SLEEP WITH LIGHTS ON!!!!!!!Noteworthy details: Roaches…..
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December 2023 by Jorge Nungaray
Wouldn’t really recommend this hotel.. hallway smelled like weed and my room smelled kind of moldy. . Very little amenities such as hand lotion. Bathrooms kind of dirty. Oh ya and tiny roaches in the bathroom and kitchen. The only machine that works at the “gym” is the treadmill. Won’t stay here
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December 2023 by Frank Aguilera
Nice hotel, small apartments. No breakfast included, but you have a small kitchen inside your room to cook something if you
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November 2023 by Ashley Irvin
If you can altogether avoid this place, you’re doing yourself the biggest favor. When you first walk into the lobby, there’s a note on the door that indicates pest control conducted a recent visit. One of the front desk attendants thought it would be appealing for us to see her eat her lunch right at the counter while we were checking in. I should’ve known the experience would get worse from there. I ignored the awful smell in the hallway and room. The shower has a permanent dirt spot on the floor, and the air conditioning unit has lots of disgusting gunk visible on the vent. The sheets were dirty, and I had uninvited guests. I woke up to roaches in the kitchen area. YUCK! This place should be shut down immediately. Happy to leave!
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October 2023 by Tony To
When I arrived, they told me my room might not have been completely cleaned. True enough, the bedding, for one of the two queen beds was not done when I arrived in the room. Not only did I have to do my own bedding, the rooms never get cleaned. I stayed with my family for three nights at this hotel. I asked for housekeeping every day. I never got any cleaning done for my room.I cannot believe how optional housekeeping has turned into “no housekeeping“. I will never be staying at this hotel again.Rooms: These are three star rooms with the kitchen. They will never get cleaned, even if you asked. If I were to stay here again, I would create a booking for each day instead of one booking for consecutive days just so I can get housekeeping done.
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October 2023 by Noel Garcia
Real good Hotel makes you fill at home. Very clean and maintained. Good place for a comfortable night sleep. Rooms have kitchen top , dishwasher, sink, fridge and microwave.
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September 2023 by Bm F.
I absolutely do not recommend this hotel. After driving 4-1/2 hours of driving, all I wanted to do was put on my pjs and relax. So after settling in and washing up for the night, I go to the bed and pull back the covers to find pubic hair. Yep you read that correctly and your eyes do not deceive. And not like a couple of pubes. Of course, I called down to the front desk to complain. The night attendant was just as shocked and disgusted as I was and moved me to another room. She reported to her Manager on duty. He didn't seem surprised and actually kept repeating that the room was cleaned as if I brought in a ziplock bag filled with hair and placed it myself. I thought the hotel would refund at least one night. But nah! So I give 0 stars.
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August 2023 by Mike
My first room was hot as hell but the lady at front desk got me another room with a working ac unit. Started finding baby roaches crawling on kitchen sink counter. Killed them. Went to use toilet and the toilet is like a wild bull, it bucks badly. Also I had to tighten the fill valve and flex line to the toilet because water was leaking on the floor and spraying onto the toilet seat. Then finally go to get into bed an damn roaches crawling on both beds!!! This place is nasty!!! Dirty pitcher still in fridge. Pretty sure that nothing gets cleaned here and that I’m most likely sleeping in unclean bedding. I wrote this last night and was able to edit. Woke up this morning and roaches were everywhere. Opened coffee pot to pour in water and roaches came out of the back of coffee maker. Nasty roach infested hotel!!!
