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February 2024 by PAPUCHO 69
The ATM kept $100 dollars (2 × 50) and I didn't get it back on 10/02/2024 (Saturday) at 7 pm.. there is no one who can help me, not even by phone. They tell me to wait until Monday to talk to the bank. I hope to God they return my money.
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January 2024 by Michael Mitchell
This is my go to in Harlingen, had a small problem accessing my account on my phone,Elizabeth was very nice and very helpful!!!
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December 2023 by Alma Ponce
Went in today employees are super friendly. Excellent customer service! They are very quick to help.
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November 2023 by Patricia Kennedy
Destiny is very friendly and makes sure I'm doing good. She is very professional n helpful. She should get a raise
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November 2023 by Carlos Najar
Best service around really love that I can get help when it is really needed
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August 2023 by Syndi
I would rate the IBC Dixieland Road branch a negative if I could. Customer service is terrible. I called in about an issue with my account that needed to be remedied and the bank employee tells me “I don’t know if we can help you.” What kind of response is that?! Same issue I had a few years back and they fixed it over the phone but today I got a different response. Definitely switching banks!
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August 2023 by Cyndi Salazar
I would rate the IBC Dixieland Road branch a negative if I could. Customer service is terrible. I called in about an issue with my account that needed to be remedied and the bank employee tells me “I don’t know if we can help you.” What kind of response is that?! Same issue I had a few years back and they fixed it over the phone but today I got a different response. Definitely switching banks!
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July 2023 by Cynthia Salazar
I would rate the IBC Dixieland Road branch a negative if I could. Customer service is terrible. I called in about an issue with my account that needed to be remedied and the bank employee tells me “I don’t know if we can help you.” What kind of response is that?! Same issue I had a few years back and they fixed it over the phone but today I got a different response. Definitely switching banks!
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February 2023 by Angelica Galindo
Very poor customer service. No one at this branch has any authority to do anything to correct mistakes. Closed my account today
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August 2022 by Carol Garcia
1st time in history it was fast
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January 2022 by Jorge Hernandez
Don't bother calling.. they never answer
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May 2021 by Chrissy Benavides
I love my Bank but this IBC bank on Dixieland has the WORST DRIVE THROUGH serves. I waited 25 minutes to get to deposit and another 5 minutes just to get my deposit slip back... WOW either higher more people or you need a FASTER system or stop going from the front desk to the drive through. Hence get more people to work a specific spot!!!
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March 2020 by After Hours Kratom
Waited over 30 minutes to talk to someone. 3 other people walked out before me. Guest staff was at lunch as only 2 were present helping others. The tellers were moving fast and fully staffed. The gentleman did help me out as soon as he walked in to a line of waiting customers. He was a pro and helped. More stars if less of a wait.
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June 2018 by Stephanie
Came here a few times the staff is nice and I usually get a fee wavied sometimes. Definitely like this IBC better than the other ones in Harlingen. I was very impressed with Kristen R she had great customer service and was great help.
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May 2018 by Juan Peña
Very friendly
