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September 2023 by Viviana V.
It's sad to say that for such a good company this location has half ass poor customer service. They aren't punctual with their store opening hours. Some employees even sarcastic when providing service. It makes the experience to not want to return and shop at this location ever again.
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September 2023 by amanda anciso
If you value your jewelry Don’t bring it to this location in Harlingen! I don’t think the staff here are properly trained. 1st they put my charms on backwards on a new bracelet I started then they fixed it but gave it back to me with burnt marks on all the charms. 2nd they gave me back one of my bracelets with a sharp metal pin sticking out of it that stabbed me as I put it on. 3rd went to go pick up my jewelry and they almost gave my jewelry to someone else luckily they were honest and said it wasn’t theirs. And 4th while getting one of my bracelets cleaned they must have broke my bracelet and reattached the clasp incorrectly to the safety chain instead of the actual bracelet itself. So if you don’t want your jewelry broken or given to the wrong person. DONT GO TO THE Harlingen location!
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September 2023 by Aaron Rincon
My daughter absolutely loves this store! She loves the selection and I like the prices. Not too expensive for awesome artisan jewelry
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August 2023 by Lupita Robles
Like to buy more charms for my bracelet they haves a variety
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July 2023 by Joseph Perez
My fiancé and I own 2 rings and a chain from James Avery. We went to this location to look around and decided to take advantage of the complementary jewelry cleaning that James Avery offers, since we have gotten them cleaned so well before at other locations. We also decided to buy a new polish rag since we wanted to maintain the polishing afterwards. When we returned to the location to retrieve our items, our jewelry was given to us UNCLEANED and just as tarnished as we left them. Assuming it was because of the age of the items, we waited until we returned home to determine whether or not it was the pieces or the service. Turns out, me and this $7 polish rag do a better job at cleaning jewelry than this James Avery location and their professional cleaning equipment. We called the store to make sure they coach their associates so it doesn’t happen to someone else. We also asked for compensation of a new polish rag, since it’s the best tool for cleaning jewelry. The associate tells us “the dirtier the better” and that they cannot compensate another $7 rag as it is “inevitable to become that dirty over a couple months of usage” when it became this dirty in a matter of a day. She also mentioned that pieces are only “properly cleaned” when items are requested to be hand polished, regardless of the fact that I’ve never received a piece with signs of tarnish after leaving it to be cleaned. I feel as if this location is not providing the same service that all James Avery locations do and do not recommend shopping at this location. Associate recommended the Weslaco location or any others when I expressed my dissatisfaction with their service. I recommend the same.
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July 2023 by fnsmarketing1 email
Such a friendly staff. First visit and will definitely go back.
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June 2023 by Rule Venegas
All I have to say to this place is good customer service, nothing else
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June 2023 by Michelle Sanchez
They have good service but high prices
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March 2023 by carlos garcia
The charms they have here are beautiful, great quality, and affordable. Express ur feelings to a loved one with one simple inexpensive charm.
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February 2023 by Samantha
James Avery is always great with customer service. The jewelry is phenomenal and affordable. I love that there's such a wide variety of styles.
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December 2022 by Brean Bridge
Love the store and customer service. The purchase online and pick up through drive through is the best!
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December 2022 by Alma Salas Gomez
It's James Avery...always beautiful pieces & friendly staff
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August 2022 by Alejandro Gonzalez
Worst experience of my life. Manager refused return and had the nerve to say “they look worn”. Refused to give us the first responder discount. Said they were for nurses only. Honestly I felt discriminated against as a lgbt member.
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April 2022 by Hugo Torres
Good service.Helpful employees..Good Advice....
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April 2022 by rudy san miguel
Personalized service. They are very courteous.
