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February 2024 by Eric Rodriguez
Great service very friendly and helpful
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December 2023 by T Donelson
Don't do business at this place!! Especially never do a contract!!Took my mother's money then come n recovered equipment n left her to fend for herself. They all bout money NOT HELPING PEOPLE.GOING TO DO MY BEST TO CLOSE THIS PLACE.
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September 2023 by al Perez
First time I’ve been sent here by the VA. They received my power chair last week. They told me it would be delivered Friday for sure. Come to find out, it wasn’t on the truck to be delivered. Now with Labor Day, have to wait till Tuesday. And even then, can’t call and give me a time. I had to cancel an appointment because I have to wait on them all day. Sorry communication with this company!!
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July 2023 by Michael Mitchell
Went in for shoe inserts for one shoe,the man destroyed my brand new 100 dollar tennis shoes, literally ripped the liners out with pliers, and on the wrong shoe,no thanks go somewhere else
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June 2023 by Samuel Veanueva
Every time I go they helped me but my wheelchair doesn’t want to move and I got a work order for my wheelchair repair I’m going to call them today and I will see how they handle this
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April 2023 by Ernest Martinez
I've been here twice in the past few years and both experiences have been similar - poor, sassy customer service. Unfortunately, there's not many other medical supply stores in the area. Shop elsewhere if you have the time.
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October 2022 by Gabriela Pagan
The owner didn't want to sell me a compression sock (and that's why I'm giving this place five stars).I started running and womp womp, I got shin splints. But really, REALLY bad shin splints. So bad I could barely tolerate walking, I was in so much pain.So I Googled. And I landed on compression socks as a potential treatment. Cool, I know where I get those.Except the owner didn't want to sell them to me! He told me he "wasn't trying to kill the sale," but he'd never seen another customer buy this produce for their shin splints.So he Googled it too. And he was pleasantly surprised!He got me measured and out the door in under 15 minutes.And I can happily report that the compression socks worked like a charm. I'm recovering nicely and was even able to workout again today.
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July 2022 by Jim Branch
I have dealt with these people for about 7 years now they've always been very good to me they've always taken care of me and they've always provided me with the best equipment that I needed. I'm a VA patient and although sometimes I have to wait for a few things because of the VA McPherson's it's always good to make sure I get first rate equipment today they came out to service my power chair I wasn't expecting them to come to my house but they did the man repaired my chair and evaluated it and was very polite and professional. If you need something in the line of medical supplies this is the place to go these folks are the ones you can trust God bless them and I appreciate their continued respect and assistance to the community.
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March 2022 by Jennifer Martinez
Excellent customer service and great quality & product selection. I wasn't able to pick up the ♿ transport wheelchair that my husband's doctor ordered in Harlingen, and an employee from MacPherson's delivered it to my house in Edinburg the next day. Upon delivery, he showed me all of the features and how to fold it to put in the car. Great company.
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January 2022 by Armand Racine
Excellent. Simply excellent. This kind of customer service is rare in todays world, unfortunately. This was a totally pleasant experience in fullfilling a VA purchase. I'm sure their incentive was not strictly profit. Yet I was treated like I was their absolute best cutomer.I owned and managed my own small business for 22 years. This kind of customer service is not just a spotty occurance. It is the product of philosophy. Well done. Congratulations.
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November 2021 by Diana Hughes
I had a wonderful experience at this medical supplies store. The owner Brent is quite the character. He totally goes out of his way to help you. If he doesn’t carry it, he will find it for you.If only other companies would follow the way this gentlemen runs his business, the world would be a better place. There just isn’t anything like good old fashioned customer service! May God bless you sir and your company!
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August 2021 by Jack and Jean Heiner
Excellent experience. Knowledgeable staff. Prompt service. Friendly and helpful atmosphere.
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May 2021 by Juan Jose Castaneda Jr
Amazing service. Courteous personnel. Professional. Easy Painless. They reached out to my provider when required. Thanks Gang !
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May 2021 by Jennifer Winton
I have loved MacPherson for years. They have always been helpful with braces for my accident prone self. Wouldn't go anywhere else. Thank you guys!!
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May 2021 by Mayra Jaso
My dr prescribed a brace for my elbow (nothing fancy) just to keep my arm from flexing while I sleep. Brent ordered the wrong brace which by the way was $125. He ordered one that keeps my elbow bent. When I got home I remembered that my dr wanted me to KEEP my arm from bending so I called Brent and he said that it was his mistake and that he has the one I need at no extra cost. At that point I had already looked online and it was nowhere near $125. I mentioned it to him and right away he cut me off, raised his voice and said “so do you want me to just give you a refund?” I requested the refund and ordered it from Amazon for $18.99. And not to mention that he was not wearing a mask. That made me feel very uncomfortable. I would never go there and would not recommend anyone to go in there.
